TripAdvisor Reviews - Empress Hotel IMS Ho Chi Minh Feed

convenient and cute

Konchok, Hong Kong, China — Thu, 04 Apr 2013 13:40:20 GMT

TripAdvisor traveler rating: 4 of 5 stars

We stayed here for five days. Our room was quite charming (we dig the rustic look!) and it was good value for money. There wasn't a lot of extra space but the bed was huge and we got everything we...

Owner response

A TripAdvisor Member — Tue, 09 Apr 2013 10:21:51 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Konchok, I'm glad to learn you had a nice stay with us and thank you very much for taking time to post your comment on Tripadvisor. A small hotel like us do not have the mega budget to spend...

This used to be a very nice hotel but sadly no more

Davies B — Mon, 07 Jan 2013 03:28:32 GMT

TripAdvisor traveler rating: 1 of 5 stars

I have been staying at this hotel regularly for over 6 years it was always an very good hotel, but sadly that seems to have changed. My usual suite was not available due to renovation so the hotel...

Owner response

A TripAdvisor Member — Thu, 10 Jan 2013 10:01:13 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Guest, I am very concerned to learn that nothing went right during your recent stay. Some of the problems would probably could have been avoided if your regular suite was available....

Do not stay here for now!

Robi F, Hk — Sat, 01 Dec 2012 01:52:57 GMT

TripAdvisor traveler rating: 1 of 5 stars

Their cute notice saying minor renovation work from 9-6 should read Major renovation work including impact drilling and demolition starts at 8am and goes on incessantly til 8 pm. Staff were helpful...

Owner response

A TripAdvisor Member — Thu, 20 Dec 2012 04:38:34 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Mr. Ferguson, I'm terribly sorry for the noise that deprived you of rest and sleep during your recent stay with us and I thank you for understanding the difficulties in controlling the...

Good location and fairly good rooms

Stephen K, Kirkcaldy, United Kingdom — Mon, 22 Oct 2012 04:16:59 GMT

TripAdvisor traveler rating: 4 of 5 stars

I have been travelling south through Vietnam with ho chi Minh being the last stop on our road to Cambodia. This hotel got our hopes up when u get to the reception and see the lovely entrance and...

Owner response

A TripAdvisor Member — Tue, 13 Nov 2012 09:32:49 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Guest, I'm sorry for the late reply but I was away on hoilday (a deserved one may I add). I hope you had a pleasant with us. However, I am sllghtly suprised to learn that you had...

Good Service

kelvin y, Singapore, Singapore — Mon, 01 Oct 2012 09:30:36 GMT

TripAdvisor traveler rating: 5 of 5 stars

I recently went to HCM city on a solo trip and had a 3 day stay at Empress hotel IMS upon check in it was smooth and i had a small request to the reception desk staff to help me call a friend in HCM...

Owner response

A TripAdvisor Member — Sun, 07 Oct 2012 03:00:42 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Kelvin, I'm glad to learn that you had a nice stay at Empress HCM and thank you for taking time to commend Hero and David which will be passed on to them. I'm sure this will encourage them and...

cheap, cheerful. nice rooms for the price

katie2686, Manchester, United Kingdom — Fri, 24 Aug 2012 08:43:58 GMT

TripAdvisor traveler rating: 5 of 5 stars

Rooms fairly standard (a little dated) but all with aircon, phone, fridge, flatscreen TV, bathroom, ample storage spaces and sofa/chair. Beds relatively comfortable. Breakfast buffet is good - not...

Owner response

A TripAdvisor Member — Wed, 05 Sep 2012 05:10:50 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Katie, I'm glad to learn you had a pleasant stay with us. Your comments on the breakfast and the level of spoken English are noted and these are actually two of the areas that we would like...

Family Style Hotel

Bee M, Venice, California — Wed, 08 Aug 2012 12:46:18 GMT

TripAdvisor traveler rating: 5 of 5 stars

I originally booked this hotel because of my American Express points and really didn't expect a lot! And I was really quite happy with the outcome of my stay. I met the owner of the hotel and we had...

Owner response

A TripAdvisor Member — Mon, 13 Aug 2012 10:16:41 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Guest, Thank you for the wonderful compliment. It's not everyday that guests will take time to commend on our staff by name. I will definitely pass it on to David, Tony, Joselyn and Hoang and...

good stay!

aimee p — Thu, 02 Aug 2012 12:15:31 GMT

TripAdvisor traveler rating: 3 of 5 stars

nice rooms ,right for your budget. quite a walk from ben tanh market.good breakfast , polite staff,the doorman even speak fluent mandarin for chinese guests.although during our 2 night stay,there was...

Owner response

A TripAdvisor Member — Mon, 13 Aug 2012 10:31:29 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Guests, I hope the hammering did not spoil your otherwise "good stay". Yes, we are in the process of renovating 3 rooms as mock-up rooms as we shall soon embark on a renovation programme...

Value for Money

penoybalut, quezon city, philippines — Sat, 21 Jul 2012 08:22:37 GMT

TripAdvisor traveler rating: 4 of 5 stars

Quite far from Ben Tahn. Very good breakfast buffet! Clean, and ample room space. Nice small lobby. Very comfortable stay with basic amenities.

Owner response

A TripAdvisor Member — Wed, 25 Jul 2012 11:19:36 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Guests, Thank you for the pleasant compliment and I hope you enjoyed your stay with us. Just to let you know, we shall be undergoing a renovation programme in the very near future whereby we...

2nd Floor restaurant nightmare

bwanamogambo, Boston, Massachusetts — Wed, 18 Jul 2012 12:37:17 GMT

TripAdvisor traveler rating: 1 of 5 stars

My wife and I have had breakfast at the 2nd floor (up the long stairway) restaurant a few times with no problems except for the consistently poor services. Recently (about July 11th) we went there...

Owner response

A TripAdvisor Member — Fri, 20 Jul 2012 04:15:21 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Guests, After reading your comment and my initial investigation, I believe you were in our restaurant on Tuesday evening , July 10 and ordered Grilled Spare Rib With Wine Sauce. I had looked...