TripAdvisor Reviews - Arenal Paraiso Hotel Resort & Spa Feed

Under the Volcano

mjlfarnham, farnham — Mon, 22 Apr 2013 19:43:33 GMT

TripAdvisor traveler rating: 3 of 5 stars

A hotel $10 cab ride outside La Fortuna. It is under the volcano but of course you cannot always see it. And, of course, it no longer spews lava! The rooms are spread around as paired cottages but...

Owner response

A TripAdvisor Member — Tue, 23 Apr 2013 16:19:13 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank for your comments they are very important for us, we apologize your disagreement in our hotel. It was a pleasure had you visit in our hotel. We hope to receive soon. Best Regards From the...

Great views but average hotel

Keli E, Westerville, Ohio — Mon, 22 Apr 2013 17:09:05 GMT

TripAdvisor traveler rating: 3 of 5 stars

Traveling over Easter week with a family of 6, it was challenging to find a hotel that could accommodate us. We had a suite at Arenal Parasio, but it had an odd setup with a kitchen/sitting area and...

Owner response

A TripAdvisor Member — Tue, 23 Apr 2013 16:31:38 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank your your comments, they are very important for us, they help us to improve our services, we apologize over your disagreements in our hotel. We hope in your visit in our hotel we provide you and...

Not bad but...

COJenny, Denver, Colorado — Mon, 22 Apr 2013 07:33:22 GMT

TripAdvisor traveler rating: 3 of 5 stars

We traveled to this hotel with our 5 month old, they set up a crib for her but didn't do it correctly, if my husband hadn't been holding her she would have fallen on the floor. We called to ask them...

Owner response

A TripAdvisor Member — Tue, 23 Apr 2013 16:43:01 GMT

TripAdvisor traveler rating: 0 of 5 stars

It was a pleasure had your visit in our hotel, thank your for taking your time to write us your comments and experience in our Resort. We apologize about the inconveniences that you had at the hotel,...

View of Volcano

Hazel42, Markham, Ont. — Fri, 19 Apr 2013 19:49:35 GMT

TripAdvisor traveler rating: 3 of 5 stars

We stayed here two nights on our tour in a room with a great view of the volcano when it wasn't shrouded in cloud. The room was average, but the beds very uncomfortable and awful pillows. There was...

Owner response

A TripAdvisor Member — Tue, 23 Apr 2013 15:28:00 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for your comments, they are very important to us, because helps us to improve and offer a better service. It was a pleasure had your visit in our hotel and offer you a great panaramic view...

Average

Miguel S, San Jose, Costa Rica — Mon, 15 Apr 2013 17:40:22 GMT

TripAdvisor traveler rating: 3 of 5 stars

This is a nice looking hotel in a very good location, but the beds were in terrible shape and not very comfortable... The pools are average but the good thing is that they are not overcrowded....

Owner response

A TripAdvisor Member — Thu, 18 Apr 2013 14:12:28 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank for your time taken to write your comments, they are very important for us, it helps to us to improve our facilities and bring our guests a better service, we hope in your next visit in our...

Disappointing

pat k, Northampton, United Kingdom — Fri, 12 Apr 2013 11:55:03 GMT

TripAdvisor traveler rating: 2 of 5 stars

We stayed 4 nights at this hotel and whilst it looked beautiful, (see other remarks re garden and views), the amenities didn't match expectations. The room we were in had such thin walls that we could...

Owner response

A TripAdvisor Member — Wed, 17 Apr 2013 16:02:30 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for your comments they are very important for us, we apologize we have not satisfy your expectatives in our hotel, we hope in your next visi we must provide the best service as you deserve....

Met Expectations But Not Much More

ABCWorldVacations, Westfield, New Jersey — Mon, 08 Apr 2013 18:17:57 GMT

TripAdvisor traveler rating: 3 of 5 stars

We stayed 2.5 days here, arriving to clear blue skies after an almost 5 hour drive from Manuel Antonio. Next two days were marred by weather system that caused pouring rain in between periods of...

Owner response

A TripAdvisor Member — Tue, 09 Apr 2013 15:52:00 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank for your comments are very important to us, It was a pleasure to had yor visit in our hotel and know that you enjoyed your stay with us. The most important thing for us is to provide an...

Poor service

MEMiami2, Miami, Florida — Thu, 04 Apr 2013 17:47:12 GMT

TripAdvisor traveler rating: 1 of 5 stars

Stayed two nights. Our cabin was isolated and dark. We had to walk between our cabin and the reception area and/or the restaurant under the rain and in the dark because the hotel does not provide any...

Owner response

A TripAdvisor Member — Fri, 05 Apr 2013 17:46:33 GMT

TripAdvisor traveler rating: 0 of 5 stars

We regret that you have not enjoyed our stay is our hotel, is very important to us that our guests leave satisfied, thank your for your comments they are very important to us, it helps to provide a...

Not a resort at all.

Allison H, Arlington, Virginia, United States — Sun, 31 Mar 2013 19:28:43 GMT

TripAdvisor traveler rating: 2 of 5 stars

First let me say that the setting is absolutely beautiful. You have a fantastic view of the volcano and they clearly spend a lot of time maintaining the absolutely beautiful grounds. Beyond the...

Owner response

A TripAdvisor Member — Thu, 04 Apr 2013 15:56:00 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank your for your comments they are very important for us. We apologize not to accomplished yor expectatives during your stay in our hotel, we will work in about tour comments that we can improve...

Wonderful service and food

ColoradoBlondie, Denver, Colorado — Wed, 27 Mar 2013 16:32:43 GMT

TripAdvisor traveler rating: 5 of 5 stars

We loved our stay here, the room (and bathroom) were large enough for the 4 of us to be in one room. The staff could not have been more helpful and the food was excellent. The breakfast buffet was...

Owner response

A TripAdvisor Member — Tue, 02 Apr 2013 16:25:53 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank your for your comments, they are very importat for us, it was a pleasure had your visit in our hotel and satiscy yor expectatives, we are pleased to know that you enyoyed our services and...