TripAdvisor Reviews - Four Points by Sheraton Manhattan Chelsea Feed

Great Location but the room was very small

yahoouser1, Chicago, Illinois — Wed, 12 Jun 2013 18:54:01 GMT

TripAdvisor traveler rating: 3 of 5 stars

My husband and I stayed in this hotel for 4 days in April. The location was great. It's 10-15 minutes walk from Time Square. The subway and restaurants were a few steps away. But, the hotel facility...

Owner response

A TripAdvisor Member — Thu, 13 Jun 2013 15:57:32 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thanks to the reviewer for sharing your experience. Although our room size is probably averqage for New York, we can probably utilize the space better. Later in the summer we will be renovating our...

Great experience

Nav A, Toronto, Canada — Mon, 10 Jun 2013 21:45:33 GMT

TripAdvisor traveler rating: 4 of 5 stars

My husband and I just came back from a weekend trip and we had a great stay at this hotel. We're SPG members and do our best to stay at Starwood hotels. We've had great experiences at other Four...

Owner response

A TripAdvisor Member — Thu, 13 Jun 2013 15:52:17 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thanks to the reviewer for the wonderful review of our hotel and it's many great features. Thanks as well for mentioning our team members Altia, and Hussein, because it is our staff that is our best...

Good hotel

mkenny5, Dublin, Ireland — Mon, 03 Jun 2013 23:42:49 GMT

TripAdvisor traveler rating: 5 of 5 stars

We were in NYC for new years eve 2012. Public transport played a big part in our trip to NYC and the hotel was located relatively close to a subway stop which was great for arrival/departure as well...

Owner response

A TripAdvisor Member — Thu, 13 Jun 2013 16:02:11 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thanks to the reviewer for commenting on the hotel. We hope that you'll return for another New Year's eve celebration in the future. Thanks and Regards, Lee Berthelsen-leon

Not the Astoria, but Who Cares?

Americanrm, Oklahoma City, Oklahoma — Fri, 31 May 2013 17:35:36 GMT

TripAdvisor traveler rating: 3 of 5 stars

With my wife and son, the three of us spent five nights at this little hotel, while in New York. The location, in Chelsea, is convenient for folks who plan to range far and wide, around the city. The...

Owner response

A TripAdvisor Member — Thu, 13 Jun 2013 16:06:13 GMT

TripAdvisor traveler rating: 0 of 5 stars

Very fair comments about us, and our location. Of course we love hearing about the staff as well and their friendliness. Please come see us again! Sincerely Yours, Lee

Super friendly staff and excellent location make this a 4 star hotel

JTTravels, Boston — Fri, 31 May 2013 00:24:13 GMT

TripAdvisor traveler rating: 4 of 5 stars

I just completed a business trip to New York and stayed for two nights at the Sheraton Four Points in Chelsea. I give this hotel four stars due to the extremely friendly staff, ease of check in, and...

Owner response

A TripAdvisor Member — Fri, 31 May 2013 22:43:36 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you reviewer for the 4 stars!! I am very pleased to tell you that the rooms will soon be matching the staff performance. Sometime in July we will begin renovating all of our guestrooms(a few...

Newly Renovated Room

briboynyc, miami — Tue, 28 May 2013 18:51:05 GMT

TripAdvisor traveler rating: 4 of 5 stars

I had the good fortune to stay in the newly renovated room and I would say it helped increase the review from an Average to Very Good. I’ve spent a few nights in the renovated room and I must...

Owner response

A TripAdvisor Member — Thu, 13 Jun 2013 16:14:21 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for commenting on our "Model " room. It is 95% of what the finished product will be, and . It has been very well received, and I must say has us excited as well. In fact one of the reasons...

Pricey but Clean Hotel & Decent Stay

remadrid17, Fairfax, Virginia — Fri, 24 May 2013 03:43:57 GMT

TripAdvisor traveler rating: 3 of 5 stars

I had a few wedding dress appointments in NYC and needed two rooms for myself and my cheerleader section. I had given the platinum concierge a buzz and told them of my situation. The first thing I...

Owner response

A TripAdvisor Member — Fri, 31 May 2013 22:38:53 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thanks to the reviewer for taking the time to share, and especialy for the comments about our especially cheery staff. I Just wanted you to know that despite being cheery and providing great service,...

great location but quality is not comparable with the price

alexanderkh, Zurich, Switzerland — Fri, 17 May 2013 12:01:24 GMT

TripAdvisor traveler rating: 3 of 5 stars

This is a perfect location if you want to explore and enjoy Manhattan: not many tourists, convenience closeness to the Hudson river and easy to reach all parts of the city from here. The quality of...

Owner response

A TripAdvisor Member — Mon, 20 May 2013 16:58:03 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Reviewer thanks for your business, as well as the feedback. In about 6 weeks we will begin our renovation(a few floors at a time) and those older rooms , in fact all of our rooms will be updated...

Mediocre, but great staff

MattStevensUK, London — Sat, 04 May 2013 09:54:18 GMT

TripAdvisor traveler rating: 3 of 5 stars

If I were to be very unkind, I'd say it's called the Four Points because only got four points out of ten. But you have to look at the hotel in its context, and I think for the price and location this...

Owner response

A TripAdvisor Member — Thu, 16 May 2013 15:05:45 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thanks to the reviewer for highlighting our first rate staff! As the manager I am thrilled with that. I also am pleased to let you know that we have been approved for a rooms renovation beginning in...

Four Points by Sheraton

Larry B, Elmer, New Jersey, United States — Wed, 01 May 2013 04:16:47 GMT

TripAdvisor traveler rating: 5 of 5 stars

A friend and I got a room here recently, and the place was Great, nice comfortable beds, clean, fairly quite, nice bar/lounge area, helpful front desk, great location, and at a very reasonable rate!...

Owner response

A TripAdvisor Member — Wed, 01 May 2013 16:59:46 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for the 5 rating! We try hard, and will continue to try hard to earn your praise and loyalty. Please come back to see us again. Sincerely yours, Lee Berthelsen-leon General Manager