TripAdvisor Reviews - Avalon Lodge Feed

Not impressed

JudyBuckhorn, Pioneer, Ca — Wed, 10 Apr 2013 18:44:43 GMT

TripAdvisor traveler rating: 2 of 5 stars

I was first stunned that we reserved our room 2 weeks in advance and told they would charge our accout that day....okay. When we arrived the room was just not as lovely as the photos,...

Owner response

A TripAdvisor Member — Mon, 15 Apr 2013 17:21:03 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Judy, We are disheartened that you did not enjoy your stay and more so that this was not conveyed to us while you were our guest but rather four months later via an online posting disallowing...

very nice place

hiking-har, Berkeley, California — Sat, 16 Mar 2013 00:15:21 GMT

TripAdvisor traveler rating: 5 of 5 stars

We (a couple) recently stayed for two nights and enjoyed the lodge as a very nice place. We had a room with two queen beds, a fireplace, a fridge and a microwave (which we did not use). This place is...

Owner response

A TripAdvisor Member — Sun, 24 Mar 2013 19:03:59 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Hiking-har, Thank you for the great review. Our central location is one of the many reasons our guests choose to stay at The Avalon Lodge. We’re pleased that you found it convenient to all...

Perfect cozy stay

CAtouristgirl, California — Thu, 14 Mar 2013 16:31:48 GMT

TripAdvisor traveler rating: 5 of 5 stars

We stayed here in an anniversary trip. The location is perfect- tucked away from the main street around the lake, so its quiet, but close enough to walk. Our room was clean, comfortable, and well...

Owner response

A TripAdvisor Member — Sun, 24 Mar 2013 18:59:08 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear CAtouristgirl, Thank you so much for choosing to spend your anniversary with us at The Avalon Lodge. We know how special these occasions are for our guests. We strive to create that very...

Poor Customer Service

Cycler1 — Thu, 14 Feb 2013 01:28:51 GMT

TripAdvisor traveler rating: 1 of 5 stars

I booked a stay in September on 2/2 then learned in another review that there was no air conditioning. I called 2/3 to cancel the reservation and was told there would be a $35 cancellation fee. I...

Owner response

A TripAdvisor Member — Mon, 25 Feb 2013 04:16:47 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Cycler1, I am regretful to hear of your disappointment and desire for air-conditioning. We find little need for it, living in the mountains, and we do have ceiling fans in every room; but some...

Mixed Feelings

LadySamms, Bakersfield, California — Sun, 10 Feb 2013 01:16:03 GMT

TripAdvisor traveler rating: 3 of 5 stars

We stayed here on our honeymoon in late September 2011. The website was a little misleading on the quality we expected. It was very quaint and the beds were nice. But the sound traveled through the...

Owner response

A TripAdvisor Member — Mon, 25 Feb 2013 04:13:08 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Lady Samms, We are so sorry your expectations of us did not match your experience. We pride ourselves in being service minded in a warm, inviting, and boutique atmosphere. I should note that...

Very comfortable room

ELE999, Cupertino, California — Thu, 07 Feb 2013 09:01:52 GMT

TripAdvisor traveler rating: 5 of 5 stars

The room was very nice, clean, and quiet at night. The bed was extremely comfortable. The shower is fabulous. A great hotel in a location convenient to Heavenly and casinos. Friendly, responsive...

Owner response

A TripAdvisor Member — Thu, 21 Feb 2013 04:46:31 GMT

TripAdvisor traveler rating: 0 of 5 stars

We are so pleased that you were delighted with your visit to the Avalon Lodge. We pride ourselves on offering the most comfortable beds in South Lake Tahoe and are happy that you found them as comfy...

great location, rooms, staff

Sam J, Los Angeles, California — Fri, 01 Feb 2013 18:39:59 GMT

TripAdvisor traveler rating: 5 of 5 stars

We booked the Avalon Lodge on Expedia for a last minute ski trip and are glad we did! The rooms were huge, the beds so comfortable, the staff was extremely helpful and went out of their way to help...

Owner response

A TripAdvisor Member — Wed, 06 Feb 2013 23:55:13 GMT

TripAdvisor traveler rating: 0 of 5 stars

We are so pleased that you enjoyed your stay with us while skiing in the area. We pride ourselves in being a unique hide-away that is close to everything our guests desire while visiting South Lake...

Friendly and comfortable and a great deal

EuroTravler51, Boston, Massachusetts — Sat, 26 Jan 2013 18:09:47 GMT

TripAdvisor traveler rating: 5 of 5 stars

Another business trip took me back to the Carson Valley and I was able to get a good deal at the Avalon Lodge and spend a day on the slopes. I'd been there soon after they first opened and was happy...

Owner response

A TripAdvisor Member — Thu, 21 Feb 2013 04:50:03 GMT

TripAdvisor traveler rating: 0 of 5 stars

We are always hearing wonderful comments about our beds, which having a place to sleep is the main reason one gets a hotel room. So we decided to be sure that we have the most comfortable beds in...

It was so bad we checked out early

AmySue1981, CA — Mon, 21 Jan 2013 04:55:16 GMT

TripAdvisor traveler rating: 1 of 5 stars

I had high hopes for this hotel. It was my birthday weekend and I was really looking forward to a nice getaway in the snow. This hotel just about ruined it. I wouldn't stay here again if I were...

Owner response

A TripAdvisor Member — Thu, 24 Jan 2013 00:45:47 GMT

TripAdvisor traveler rating: 0 of 5 stars

We truly apologize for your experience, this is not something that we find acceptable either and our manager did extend a refund to you upon learning of your experience from our staff. We do wish...

Great location

MelaniePickus, Fremont, California — Thu, 17 Jan 2013 21:14:51 GMT

TripAdvisor traveler rating: 4 of 5 stars

We stayed at the Avalon Lodge because we saw a good deal on TravelZoo. This place is a 5 minute walk to the Heavenly gondola so it was perfect for my husband to ski. Our room was a nice size, a warm...

Owner response

A TripAdvisor Member — Thu, 21 Feb 2013 04:48:59 GMT

TripAdvisor traveler rating: 0 of 5 stars

We are delighted to hear that you enjoyed your recent visit with us here at the Avalon Lodge. We also love our location because it is so central to all things fun, both winter and summer. We’re happy...