TripAdvisor Reviews - Hotel Maya - a DoubleTree by Hilton Hotel Feed

SHARGRI-LA ON THE QUIET SIDE OF LONG BEACH

ThriftyCanuck, Vancouver, Canada — Mon, 20 May 2013 18:48:20 GMT

TripAdvisor traveler rating: 5 of 5 stars

I took a client down to Long Beach for their Annual Toyota Grand Prix this April. I had been before and stayed at a generic 4-Star Hotel near their downtown Convention Centre. Tons of action...yeah,...

Owner response

A TripAdvisor Member — Tue, 21 May 2013 21:54:35 GMT

TripAdvisor traveler rating: 0 of 5 stars

We are so glad you loved it. Grand prix can get noisy and busy but we are a nice little oasis directly across the water. The $ water taxi also delivers guests back and forth to grand prix daily in...

Hotel Maya in Long Beach

Curt M, United States — Sun, 19 May 2013 15:30:06 GMT

TripAdvisor traveler rating: 5 of 5 stars

Wonderful hotel! 10 rating! This hotel is a pleasant surprise. You get beautiful views with a beautiful night landscape of lights. The firepits at night have comfortable seating around them and are...

Owner response

A TripAdvisor Member — Tue, 21 May 2013 21:57:19 GMT

TripAdvisor traveler rating: 0 of 5 stars

We rate you a ten as well! Thanks for the great comments. I am glad you enjoyed the first floor patio rooms. They are my favorite as well. Hope to see you back with us again soon!

Long Beach, CA - Nice Hotel

Anders K, Stockholm, Sweden — Sat, 18 May 2013 08:11:01 GMT

TripAdvisor traveler rating: 4 of 5 stars

Nice hotel, with super friendly attitude from staff. We didn't bother with sea-view rooms so were given a room on the ground floor in building #3. Nice, with small terrace. Large spacious room with...

Owner response

A TripAdvisor Member — Sat, 18 May 2013 21:33:21 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thanks for the great comments and super happy that your family enjoyed their stay. The waterview rooms are really nice but I actually prefer a garden view balcony to a waterview with no balcony...

Couple's Heaven

Jessica C, Buena Park, United States — Sat, 18 May 2013 08:00:29 GMT

TripAdvisor traveler rating: 5 of 5 stars

Simply amazing! <3 My boyfriend and I spent 1 night at Hotel Maya and fell in love all over again. This place is so romantic even to just be in your room gazing at the view or walking around the...

Owner response

A TripAdvisor Member — Tue, 21 May 2013 21:58:34 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thanks for the feedback...it is a very romantic place with the fire pits, pool, waterfront views and of course the margaritas in Fuego. We hope you return again to keep the flames going!

Rooms C, Service B, Gym B

DDO89, Toronto, Canada — Fri, 17 May 2013 15:24:35 GMT

TripAdvisor traveler rating: 2 of 5 stars

I stayed here for two nights. The rooms are quite hot and stuffy with no ventilation. The air conditioner is beyond noisy and ineffective. Restaurants are fine, the gym has treadmills but only one...

Owner response

A TripAdvisor Member — Sat, 18 May 2013 21:36:23 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for the feedback though it is certainly not the type we strive to receive from our guests. We just built a brand new beautiful fitness center and thus have heard very few negatives about it...

Beautiful Hotel.... but Ocean View room was DIRTY!

NicoleJS, Irvine, California — Thu, 16 May 2013 19:21:22 GMT

TripAdvisor traveler rating: 1 of 5 stars

When you pay a extra to stay overnight with an ocean view you would expect a that the room would be clean - well, actually, I always expect that the room should be clean...But in this case, I expected...

Owner response

A TripAdvisor Member — Sat, 18 May 2013 21:31:08 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for your feedback and I am glad you felt the hotel was beautiful despite the horribly dirty room you had. I reviewed your pictures and this is totally unacceptable and you never should have...

Great hotel, especially at reduced price

Michael G, Visalia, United States — Wed, 15 May 2013 17:01:33 GMT

TripAdvisor traveler rating: 5 of 5 stars

Arranged stay through hotel.com...what a bargain. Regardless, it was a great hotel - the Queen Mary about a 1/4 mile away, a view of L.B. Harbor from our room, and close to our sons who live in L.B....

Owner response

A TripAdvisor Member — Tue, 21 May 2013 21:59:40 GMT

TripAdvisor traveler rating: 0 of 5 stars

This is a great hotel at any price. :) Thanks for the feedback and hope you return and spend more time on property with your sons.

More Bang for your Buck

Guy G, FOUNTAIN VALLEY — Wed, 15 May 2013 13:53:37 GMT

TripAdvisor traveler rating: 4 of 5 stars

Familiar with this brand but this particular property is distinguished above others. It is close to major entertainment venues, shops, restaurants of all kinds -- all within easy walking distance. ...

Owner response

A TripAdvisor Member — Tue, 21 May 2013 22:01:11 GMT

TripAdvisor traveler rating: 0 of 5 stars

We are so glad you loved everything from the pool to the fire pits to the waterfront restaurant. We hope to see you again soon and truly appreciate your feedback. See you soon.

Nice & contempory but not convenient for walking downtown and over-priced

Elicia N, scottsdale, United States — Tue, 14 May 2013 17:25:17 GMT

TripAdvisor traveler rating: 4 of 5 stars

Beautifully decorated, modern/contemporary design, though not welcoming if you were hoping for easy walking access to downtown/shops, etc. There is apparently a shuttle that operates within 2 miles...

Owner response

A TripAdvisor Member — Tue, 21 May 2013 22:03:53 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for the feedback. We are in process of restocking the complimentary passport shuttle schedules in our front rack and have retrained the front desk agents on mentioning the shuttle. It is...

Loud, loud, loud!!!!

Craig S, Pasadena, United States — Tue, 14 May 2013 16:01:21 GMT

TripAdvisor traveler rating: 2 of 5 stars

The design of the courtyards in the middle of the rooms caused all noise to be amplified. Not a problem had the rooms been sound proofed to shield them from the noise. But no, they did not. A really...

Owner response

A TripAdvisor Member — Tue, 21 May 2013 22:06:14 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thanks for the feedback. We have heard the noise complaint before but not so much in the last year since we sound proofed all of the doors with stoppers and started testing sound proofing carpets in...