TripAdvisor Reviews - Sunset Royal Cancun Resort Feed

GREAT TIME!!!

DABI1, CA — Tue, 24 Nov 2009 00:12:40 GMT

TripAdvisor traveler rating: 5 of 5 stars

Our time at this resort was wonderful. My husband and I enjoy our trip to Cancun and to this resort. The people at the resort were very friendly and took care of us. The housekeeping was excellent....

Average Hotel...above average service

pache04, pa — Tue, 17 Nov 2009 01:48:27 GMT

TripAdvisor traveler rating: 3 of 5 stars

This a great hotel for families traveling w/ kids. The poolside service was great! Food was ok. To make reservations for ala carte..men remember slacks...no shorts.

Extremely Dissapointing at best and it had nothing to do with the times share offer..

mrav1072, Littleton, Massachusetts — Tue, 10 Nov 2009 20:52:24 GMT

TripAdvisor traveler rating: 1 of 5 stars

I actually wrote this review sitting in the lobby of this hotel and felt it was an injustice to not warm future visitors what they are in for. Our first day here we were welcomed open arms by 2...

Owner response

A TripAdvisor Member, Cancun, Mexico — Fri, 27 Nov 2009 21:10:09 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Guest: Thank you for taking the time to write this review. We would like to thank you for pointing out the positives as well as the areas of the hotel you felt needed work. In reference to...

Great Low Key Resort

Shatipepper, Pittsburgh, PA — Tue, 10 Nov 2009 00:52:02 GMT

TripAdvisor traveler rating: 4 of 5 stars

You may have noticed from other reviews that those individuals that gave the Sunset Royal a negative review often did so becuase they did not like the tactics used by the TimeShare sales people rather...

This is a pretty good hotel.

Willtradesnow4sand, Pacific Northwest — Mon, 02 Nov 2009 05:33:39 GMT

TripAdvisor traveler rating: 4 of 5 stars

First, there isn't a place in the Hotel Zone of Cancun that doesn't run the timeshare pitch to it's guests and anyone else it can lure. Just tell them you don't want their free breakfast and you...

Never wrote before but I had to warn you

jtnl01, Arizona — Thu, 15 Oct 2009 18:44:01 GMT

TripAdvisor traveler rating: 1 of 5 stars

Let me start by saying I never write reviews to bash a resort, but this time I feel I have no choice. It all started about a year ago when a company by the name of Cancun Travel Unlimited called to...

Owner response

A TripAdvisor Member, Cancun, Mexico — Fri, 27 Nov 2009 21:08:57 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Guest: Thank you for taking the time to write this review. We would like to comment on the circumstances revolving around this customer’s specific case. Because of matters out of our control,...

What a dump!!

Romes52, Utah — Sun, 27 Sep 2009 02:49:43 GMT

TripAdvisor traveler rating: 1 of 5 stars

I will never set foot in this hotel or anyone of their sister hotels again. We went with our daughter and her husband for their 10th anniversary and was very disappointed. The air conditioning in our...

Owner response

A TripAdvisor Member, Cancun, Mexico — Fri, 27 Nov 2009 21:10:37 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Guest: Thank you for taking the time to write your review. We appreciate all of your comments as they give us an opportunity for improvement. I regret you felt this way but would like to inform...

disappointed over the years

gemelas2, minnesota — Thu, 24 Sep 2009 05:33:33 GMT

TripAdvisor traveler rating: 3 of 5 stars

WE ARE TIMESHARE OWNERS HERE AND HAVE TRIED RELENTLESSLY TO SPEAK WITH MANAGEMENT. ALWAYS SOME EXCUSE after waiting 2-3 hours and still no contact. I have read reviews and answers from management...

Owner response

A TripAdvisor Member, Cancun, Mexico — Fri, 27 Nov 2009 21:11:28 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Guest: Thank you for taking the time to write your review as it helps us to improve in our services. In reference to your membership, I would advise you to please contact us at...

an odd hotel, friendly staff but rooms left something to be desired

patscat, London — Tue, 11 Aug 2009 09:41:17 GMT

TripAdvisor traveler rating: 3 of 5 stars

we ended up staying in 3 different rooms in one week at this hotel. The first was on the ground floor and was very noisy and we were on permenant display, the second one the air conditioning didn't...

Owner response

A TripAdvisor Member, Cancun, Mexico — Fri, 27 Nov 2009 21:12:12 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Guest: Thank you for taking the time to write your review and for pointing out the positives as well as the areas you felt could use some work. In reference to the room, we apologize that you...

Disappointing. Misleading, Strong arm sales tactics

ewesl2009, ewesl2009 — Wed, 05 Aug 2009 17:32:35 GMT

TripAdvisor traveler rating: 2 of 5 stars

My fiance bought trip "certificates" from Sams Club in December, 2008 as a surprise family get away knowing that my three sons were going to be shipped to different parts of the world, we would make...

Owner response

A TripAdvisor Member, Cancun, Mexico — Fri, 27 Nov 2009 21:12:45 GMT

TripAdvisor traveler rating: 0 of 5 stars

To Whom It May Concern: As a part of the above-mentioned package that this guest used to travel, attendance at the presentation is optional and not mandatory. If the guest accepted the presentation...