TripAdvisor Reviews - Candlewood Suites Washington, Dulles Herndon Feed

Awesome

Dayo J, Little Elm, Texas — Fri, 07 Jun 2013 23:31:52 GMT

TripAdvisor traveler rating: 5 of 5 stars

My wife and I stayed here for almost 4 months on a project. It was a peaceful place, felt like home. The receptionist are great and the room cleaners are also friendly. Will recommend this hotel...

Owner response

A TripAdvisor Member — Wed, 19 Jun 2013 14:44:59 GMT

TripAdvisor traveler rating: 0 of 5 stars

Such a wonderful review, Dayo J! Thank you for giving us a 99.999% We are happy you got to experience the Candlewood Suites Herndon team's hospitality. We love our guests and we do all that we can do...

Not bad!

KirstyGharavi, Rockville, Maryland — Tue, 04 Jun 2013 17:54:29 GMT

TripAdvisor traveler rating: 3 of 5 stars

Stayed one night in May for an early morning flight from Dulles. Staff helpful, but hotel rather worn and had the feeling of a nice shelter! TV was old and very basic. However, the rooms come with a...

Owner response

A TripAdvisor Member — Wed, 19 Jun 2013 04:59:18 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear KirstyGharavi, Thank you very much for taking the time to share your comments online. I am pleased that you found our staff to be helpful and the bed accommodations to be comfortable. However,...

Convenient Location, Great staff

Siddhartha A, New Delhi, Delhi, India — Sun, 02 Jun 2013 15:48:39 GMT

TripAdvisor traveler rating: 5 of 5 stars

I had to stay at the hotel while in transit. The location is great, located next to the airport. The staff is good, specially Katie at the front desk was very helpful and quickly accommodated our...

Owner response

A TripAdvisor Member — Wed, 19 Jun 2013 13:58:01 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for writing us a review, Siddhartha A., I'll make sure Katie reads your comment about her. Please come back and stay with us again next time you are back in the Washington/Dulles area.

Home Away From Home

bnk058, New Orleans, Louisiana — Sun, 02 Jun 2013 15:38:06 GMT

TripAdvisor traveler rating: 4 of 5 stars

I lived at the Herndon Candlewood Suites for an extended period (over a year) and so I know it very well. The entire staff was professional, friendly and very accommodating. This includes the...

Owner response

A TripAdvisor Member — Wed, 19 Jun 2013 13:54:15 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear bnk058, First of all, thank you for staying with us for more than a year. By choosing to spend a considerable amount of your time in our hotel, you let us know that we are doing what we are...

Just what I needed

SouthernFamilyOf3, Greenville, SC — Sun, 26 May 2013 21:13:02 GMT

TripAdvisor traveler rating: 5 of 5 stars

I stayed for 4 nights, knowing there would be no daily cleaning nor breakfast which were both fine. The courtesy of the front office folks, especially Princess, was amazing. My big special need was...

Owner response

A TripAdvisor Member — Wed, 29 May 2013 17:28:13 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you SouthernFamilyOf3 for taking the time to write a review about your stay. It is a delight to know that we were able to accommodate your needs during your stay. We do our best to ensure...

Very Convenient Location with Great Amenities

ClumsyIsis, Denver, Colorado — Sun, 19 May 2013 23:12:18 GMT

TripAdvisor traveler rating: 3 of 5 stars

I stayed at this property after a late night flight landed in Dulles. it was VERY near the airport and quite convenient. I was a bit trepidatious when I was told there was no late night check ins,...

Owner response

A TripAdvisor Member — Tue, 21 May 2013 15:53:30 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Clumsylsis, The reviews we get are very important to us because it gives us a chance to find out what people think of our hotel and tells us how we can improve our service. So, thank you for...

Front Desk? What Front Desk?

TheRealDeal_12, Marathon, Florida — Wed, 15 May 2013 02:10:59 GMT

TripAdvisor traveler rating: 2 of 5 stars

Don't arrive after 11pm, because they roll down the steel gate. Nobody there to help until 8 am. No breakfast. Surprised the electric was still on. Just an awful place. Rooms are OK, if you can...

Owner response

A TripAdvisor Member — Tue, 21 May 2013 15:51:50 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear TheRealDeal_12, I can tell by your review that you were frustrated about our afterhour’s registration. Our front desk hours are indeed from 7-11pm, but although we close the front desk after...

Excellent Service

Romero-Peraza — Fri, 10 May 2013 14:30:59 GMT

TripAdvisor traveler rating: 5 of 5 stars

I stay there only for one night, but it was time enough to received such an amazing service from Katie at the from desk. I had a long day at work and I was looking for a IHG to stay near by the Dulles...

Owner response

A TripAdvisor Member — Tue, 21 May 2013 15:49:32 GMT

TripAdvisor traveler rating: 0 of 5 stars

I appreciate your review Romero-Peraza. Thank you for taking the time to write us a review. It is great that you were blown away by the quality of service we provided you during your stay. YOU are our...

Great Sleep

Alicia F, Cali, Valle del Cauca, Colombia — Sun, 05 May 2013 03:03:15 GMT

TripAdvisor traveler rating: 5 of 5 stars

Convenient location, very near airport. Room was clean, very comfortable bed and pillows. Employees are very friendly. Even though it doesn't have a restaurant, if offers basic food products. The...

Owner response

A TripAdvisor Member — Tue, 21 May 2013 15:48:26 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for your review Alicia F. I am delighted that you had a wonderful experience staying at our hotel. Our hotel gives you the convenience of having a home away from home, from our weekly...

Decent choice, but could use some simple renovation

Pharmrep79, Fontana, California — Wed, 01 May 2013 17:17:32 GMT

TripAdvisor traveler rating: 3 of 5 stars

This was an ok hotel, but I wish they cleaned it a bit better and kept it in better shape. The overall idea of the hoetl is fine, and it is ok, but it just looks a little worn in spots, that could be...

Owner response

A TripAdvisor Member — Fri, 17 May 2013 05:00:28 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Pharmrep79, Thank you for your review and being so detailed in the good, the bad and the opportunities to improve. Whilst I am pleased with the good comment, We truly value the negative...