TripAdvisor Reviews - BEST WESTERN Gateway International Hotel Feed

Close to airport...

b d, sparta, nj — Fri, 17 May 2013 14:59:38 GMT

TripAdvisor traveler rating: 3 of 5 stars

This is not a destination hotel but okay for a night. Delay on originating flight resulted in a missed flight in Detroit - and a stayover. There is a free shuttle from the airport but it is not...

one night

Guy W, Detroit, Michigan — Thu, 16 May 2013 03:43:11 GMT

TripAdvisor traveler rating: 5 of 5 stars

Was a very great hotel very clean in every way.Hotel staff very nice all aspects room very clean breakfast nice good selection.Parking very nice right outside of room but had to go though hallway to...

Owner response

A TripAdvisor Member — Fri, 17 May 2013 18:04:50 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for taking the time to review our hotel. We are happy to hear that you enjoyed your stay with us and we look forward to serving your hotel needs in the future.

Tired hotel

Chris C, London, Ontario, Canada — Wed, 08 May 2013 15:14:25 GMT

TripAdvisor traveler rating: 3 of 5 stars

We chose the hotel for a park/fly package. The front desk staff was a little tired when we got there. Not rude, but not the most pleasant reception we have ever had. The staff on our return to pick up...

Owner response

A TripAdvisor Member — Thu, 09 May 2013 16:50:08 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Chris, Thank you for taking the time to review our hotel. We appreciate your feedback. We apologize if it was not clear that the pick up phone call could be made from the courtsey phones...

Grotty Hotel

Daniel B, New York City, New York, Usa — Sun, 28 Apr 2013 03:18:04 GMT

TripAdvisor traveler rating: 2 of 5 stars

I stayed at about a dozen Best Westerns last year, there was some variance as to the standards of each, but over all ok. I had a night to spent at Detroit airport before flying back out of town, I...

Owner response

A TripAdvisor Member — Mon, 06 May 2013 18:05:52 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for taking the time to provide your review. We are sorry that you were not happy with your stay. We are currently in the process of some exciting new changes not only in the guest rooms,...

I was cancelled

Nancy L, Escanaba, Michigan, Usa — Tue, 16 Apr 2013 12:01:10 GMT

TripAdvisor traveler rating: 1 of 5 stars

I am hoping this email gets in the right hands. I made my reservation on the 13th when my flight was cancelled in Detroit. I was waiting for the shuttle to take me to the hotel at about 11:30pm. ...

Owner response

A TripAdvisor Member — Mon, 06 May 2013 18:22:54 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for taking the time to provide us with your feedback. As I am not able to search our records with limited information, please contact me directly at the property and I will be more than...

Definately NOT home away from home!

Shopoholic54220, Manitowoc, Wisconsin — Tue, 09 Apr 2013 21:52:31 GMT

TripAdvisor traveler rating: 1 of 5 stars

After a cancelled flight I was put up at this hotel by the airline. I stayed for about 4 hours, but it was 4 hours too long! This was once I arrived on the Sheraton shuttle as the Best Western...

Owner response

A TripAdvisor Member — Mon, 06 May 2013 18:34:10 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for taking the time to provide us with your feedback regarding your recent stay with us. We do apologize sincerely that your stay with us was not satisfactory. Be assured that we take all...

Nice place, could be cleaner

MatthewK394, Saint Louis, Michigan, Usa — Mon, 08 Apr 2013 11:31:17 GMT

TripAdvisor traveler rating: 3 of 5 stars

The hotel was actually really nice. Good location, reasonable rates, plenty of room to relax, family friendly, etc... but, I had 2 rooms and one of them had an odor of vomit that just wouldn't go...

Owner response

A TripAdvisor Member — Tue, 07 May 2013 15:03:57 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for taking the time to review our hotel. Our records do indicate that your room issue was reported and resolved with our housekeeping team. Please accept our apologizes for your...

Not a good experience

Nitzer_13, Windsor, Canada — Mon, 08 Apr 2013 01:43:50 GMT

TripAdvisor traveler rating: 1 of 5 stars

We stayed at this hotel for the park and fly in Februaty. I had read on Tripadavisor that when you get back to the hotel they will go get the vehicle and bring it up to the door for you. Not the...

Owner response

A TripAdvisor Member — Tue, 07 May 2013 15:12:07 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for taking the time to provide us with your feedback. On behalf of the Best Western Team, I sincerely apologize for the experience that you had with us. We have reviewed your concerns and...

Another great stay

DaveU240, London, Ontario, Canada — Wed, 03 Apr 2013 19:22:39 GMT

TripAdvisor traveler rating: 4 of 5 stars

Always stay at the Gateway BW when in the area. Staff is very friendly and accomodating, once the General Manager even provide his reserved parking spot for our motorcycle. Great breakfast. Thanx...

Owner response

A TripAdvisor Member — Tue, 07 May 2013 15:21:31 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for your review. We appreciate all feedback from our guests. We look forward to your continuted business.

Tired property stuck in the 70's

Pandagirl501, Saint Louis, Missouri — Wed, 27 Mar 2013 14:02:07 GMT

TripAdvisor traveler rating: 1 of 5 stars

I stayed at this motel one night because of a canceled flight and this was the hotel the airline provided as accomodations. The motel is stuck in the 70's, and has not seen much, if any, remodeling...

Owner response

A TripAdvisor Member — Tue, 07 May 2013 15:27:35 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for taking the time to provide us with your feedback. I am sorry that your unexpected stay with us was not satisfactory. We have alot of exciting changes taking place throughout the entire...