TripAdvisor Reviews - Holiday Inn Express Birmingham Feed

Staff is the saving grace of this place!

ChrisK6884, St. Louis, MO — Wed, 12 Jun 2013 02:35:12 GMT

TripAdvisor traveler rating: 3 of 5 stars

The hotel itself is pretty shopworn, and we had to move rooms twice because the fold-out sofa for the kids was filthy and torn. The bathroom in the second room was dirty. The front desk clerk was...

Disgusting!!!

Andrea T, Bloomington, Illinois — Sun, 19 May 2013 02:48:35 GMT

TripAdvisor traveler rating: 1 of 5 stars

We stayed here traveling to Florida for one night. This hotel is not to the same standard as other holiday inns. It is in need of a major overhaul. The toilet in the bathroom wobbled. The room was...

Owner response

A TripAdvisor Member — Thu, 06 Jun 2013 05:06:30 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Andrea T, Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on...

Average hotel, staff great

Marisa D, Smyrna, Georgia, United States — Tue, 09 Apr 2013 23:05:13 GMT

TripAdvisor traveler rating: 3 of 5 stars

The rooms were clean but the hotel inside and out needs updating. The hotel staff made the experience very nice though. Offered dinner recommendations and wifi password at checkin without having to...

Owner response

A TripAdvisor Member — Mon, 29 Apr 2013 10:57:30 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Marisa D, Thank you for sharing your feedback regarding your stay with us. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a rewarding...

BEWARE

Chief300, Georgia — Mon, 25 Mar 2013 06:24:34 GMT

TripAdvisor traveler rating: 1 of 5 stars

BEWARE - This Holiday Inn will run you credit card for smoking and missing pillows at will. $550 unauthorized charge. I am a former non-smoking fire chief and I stayed one night. I asked for the...

Owner response

A TripAdvisor Member — Wed, 03 Apr 2013 15:22:50 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for taking the time to write us a review. I do aplogize for the issues you encountered during your stay at this hotel. I would like to personally follow up with the problems you had. If you...

Great hotel for stopping for the night

crsteph70 — Tue, 20 Nov 2012 23:34:12 GMT

TripAdvisor traveler rating: 5 of 5 stars

My 4 year old and I stayed here while we were on our way back to Fairhope. It was close to the interstate and surrounded by restaurants. The room was spacious and the bed was comfortable. My...

Felt more like a Motel 6.

GML_31, Pensacola, Florida — Tue, 04 Sep 2012 15:09:02 GMT

TripAdvisor traveler rating: 2 of 5 stars

I should've known by the almost-vacant parking lot that this place wasn't worth anything. That, or the $65 (too good to be true) price for 2 double beds. We walked into our room and saw a cleaning...

Nice hotel in a great location

FlorenceMississippi, Mississippi — Thu, 30 Aug 2012 17:54:57 GMT

TripAdvisor traveler rating: 4 of 5 stars

This was a nice Holiday inn express. It was clean, and the staff was very friendly. The breakfast was decent. You can't beat the location if you are going to a concert at Oak Mountain Ampitheater. ...

Nice place Nice location

Vaiden — Mon, 20 Aug 2012 14:07:17 GMT

TripAdvisor traveler rating: 5 of 5 stars

Stayed here as a last minute change of plans. Very nice Lobby and breakfast areas. Rooms look a little dated but has been modernized enough for us. One night stay was perfect. There are plenty of...

Not to the Holiday Inn standard.

4SoonerFans — Tue, 07 Aug 2012 02:51:53 GMT

TripAdvisor traveler rating: 2 of 5 stars

We recently stayed here, July 28, and were not impressed. We are Priority Club members and try to at Holiday Inns when we travel. This one does meet the standards I have come to expect. Upon...

Great customer service

Matthewaaronflynn, Saint Joseph MO — Fri, 03 Aug 2012 04:03:21 GMT

TripAdvisor traveler rating: 4 of 5 stars

Had to stay here last minute, staff was courteous, friendly and helpful, room was clean. Breakfast staff was great, lots of selections that we're fresh and good! We really enjoyed and would stay...