TripAdvisor Reviews - Extended Stay America - Boston - Westborough - Connector Road Feed

Avoid At all costs

JF331, Westborough, MA — Tue, 16 Apr 2013 00:39:08 GMT

TripAdvisor traveler rating: 1 of 5 stars

This location was upgraded but the cleaning staff is horrible, front desk staff is lazy and overall the hallways, stairways are filthy. The backdoor going to the back parking lot has a lock that is...

Owner response

A TripAdvisor Member — Wed, 17 Apr 2013 15:22:25 GMT

TripAdvisor traveler rating: 0 of 5 stars

I appreciate you bringing your experience to our attention. It upsets me to hear that your room was not properly cleaned prior to your arrival. In addition, I apologize that the trash room was full....

Perfect again!

Mrriceguy, San Leandro, California — Mon, 28 Jan 2013 09:36:37 GMT

TripAdvisor traveler rating: 5 of 5 stars

Stayed for a whole week this time. Once again extended stay's staff did not let me down. Great very friendly staff. Clean rooms and bathrooms. The kitchens in the rooms made a bad weather stay turn...

Owner response

A TripAdvisor Member — Wed, 30 Jan 2013 03:36:32 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally...

Very accomadating and friendly

debea1965, Cadillac, Michigan — Sat, 29 Dec 2012 06:14:29 GMT

TripAdvisor traveler rating: 4 of 5 stars

We stayed here while on a long business trip for 2 and a half weeks. We originally were staying somewhere else and it was awful so we moved to Extended Stay America and were very pleased. The staff...

Owner response

A TripAdvisor Member — Sun, 06 Jan 2013 20:17:46 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you very much for your comments regarding your recent stay at the Extended Stay America on Connector Road in Westborough. We appreciate the time taken to let us know where we did a great job...

great staff, great stay

Mrriceguy, San Leandro, California — Thu, 06 Dec 2012 20:39:23 GMT

TripAdvisor traveler rating: 5 of 5 stars

This place is great! clean rooms, great rates, very accommodating staff. The staff makes everyone feel right at home. Would recommend for all size parties. They have rooms that fits most needs....

Owner response

A TripAdvisor Member — Fri, 07 Dec 2012 17:19:44 GMT

TripAdvisor traveler rating: 0 of 5 stars

I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our...

Perfect customer service

Tim Y, Nashua, New Hampshire — Fri, 30 Nov 2012 18:18:12 GMT

TripAdvisor traveler rating: 5 of 5 stars

Very pleasant stay during what could be viewed as an unpleasant time. The hotel was under renovation and the staff made sure every issue was handled promptly and with a great attitude. The manager,...

Owner response

A TripAdvisor Member — Wed, 05 Dec 2012 01:46:23 GMT

Great staff!

clondon85, New York City, New York — Wed, 14 Nov 2012 18:36:48 GMT

TripAdvisor traveler rating: 5 of 5 stars

The staff was very friendly and helpful. I'm not from the area, and needed help getting around, and the front desk staff was extremely helpful with directions. Also, the room was clean and up to my...

Owner response

A TripAdvisor Member — Fri, 16 Nov 2012 14:40:58 GMT

TripAdvisor traveler rating: 0 of 5 stars

It was very kind of you to take the time to publish such a positive review of your stay. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies...

Not just a place to sleep but family

Lisalovestosmile, Greenbrier, Arkansas, United States — Tue, 06 Nov 2012 01:06:00 GMT

TripAdvisor traveler rating: 5 of 5 stars

I have a great story for u.. I am a travel nurse that has a assignment in Boston and I arrived today from WY to find out the House that I secured was a dump... I frantically called all over the place...

Owner response

A TripAdvisor Member — Fri, 09 Nov 2012 14:32:51 GMT

TripAdvisor traveler rating: 0 of 5 stars

I have a great story for u.. I am a travel nurse that has a assignment in Boston and I arrived today from WY to find out the House that I secured was a dump... I frantically called all over the place...

Non-smoking room not available.

fkaminet, Montreal — Mon, 08 Oct 2012 02:08:12 GMT

TripAdvisor traveler rating: 1 of 5 stars

We had booked this hotel for only one night... When we got there, we entered the room and discovered that it was a smoking room. Reception advised us that they were overbooked, and that several...

Owner response

A TripAdvisor Member — Wed, 10 Oct 2012 03:42:39 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your stay. We value your comments so we can continue to improve the service we offer. I would like to...

Great friendly staff

nicole c, Pawtucket, Rhode Island — Sun, 30 Sep 2012 18:23:23 GMT

TripAdvisor traveler rating: 5 of 5 stars

i stay here alot and enjoy myself everytime. the staff is very helpful and friendly. i prefer here over any hotel in the area. clean rooms and very quiet, its like being home. i plan on staying there...

Owner response

A TripAdvisor Member — Wed, 24 Oct 2012 01:54:32 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you so very much for your glowing review of Extended Stay America Boston - Westborough. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to...

What a Dump

bdmon, Ft. Lauderdale, Florida, United States — Fri, 21 Sep 2012 11:30:29 GMT

TripAdvisor traveler rating: 1 of 5 stars

Ceiling falling, carpet stained, broken mirrors, dusty/dirty. Spider webs. Shower had not been cleaned, there was hair. Bed is extremely uncomfortable. I will be paying more to stay any where...

Owner response

A TripAdvisor Member — Mon, 01 Oct 2012 15:16:57 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for choosing to stay at our hotel and for taking the time to provide feedback about your stay. We are very disappointed that we did not meet your needs. We strive to provide a comfortable...