TripAdvisor Reviews - Extended Stay America - Los Angeles - LAX Airport - El Segundo Feed

Inexperienced, rude, dishonest.

Aaronh1212 — Fri, 05 Apr 2013 14:02:09 GMT

TripAdvisor traveler rating: 2 of 5 stars

Make a long story short. I was continually billed incorrectly. Had funds removed from my account without being notified (several times). Brand new boots stolen from room and told basically I was a...

Owner response

A TripAdvisor Member — Wed, 10 Apr 2013 17:55:05 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for taking the time to make us aware of your experience at Extended Stay America Los Angeles - LAX Airport - El Segundo . Providing for your total satisfaction, from the moment you arrive...

Convienent location, right off highway, next to supermarket

Ctfu — Sun, 10 Feb 2013 23:39:52 GMT

TripAdvisor traveler rating: 5 of 5 stars

Comfortable bed , rooms have kitchette Close to airport, lot of fast food in walking distance. Room pleasant, not the Ritz, but rate cheap for being so close to airport. No shuttle, but can was...

Owner response

A TripAdvisor Member — Wed, 13 Feb 2013 06:42:59 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you enjoyed your stay with us. Thank you again for your review. We look forward to seeing you again, should...

Outstanding Customer Service

Bill T, Waterbury, Connecticut — Thu, 24 Jan 2013 17:03:55 GMT

TripAdvisor traveler rating: 5 of 5 stars

I recently had the pleasure of staying at the El Segundo site for several days while on business. I say pleasure as the customer service I received from the young man at the desk to the hotel manager...

Owner response

A TripAdvisor Member — Wed, 13 Feb 2013 06:26:48 GMT

PERFECT HOTEL

Montel R, Pittsburgh, Pennsylvania, United States — Wed, 09 Jan 2013 21:28:57 GMT

TripAdvisor traveler rating: 5 of 5 stars

Hello there, I stayed at this hotel for the second time and my experience was amazing. The staff treat each of the guests wonderful. The hotel was extremely clean, and very attentive to my needs....

Owner response

A TripAdvisor Member — Tue, 15 Jan 2013 10:27:08 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you so very much for your glowing review of Extended Stay America Los Angeles - LAX Airport - El Segundo. Whenever I read comments like yours it always gives me such great pleasure. My entire...

Great Stay

E S, Detroit, Michigan — Wed, 26 Dec 2012 19:29:53 GMT

TripAdvisor traveler rating: 5 of 5 stars

Visiting Los Angeles on vacation, I received a great Priceline rate for Extended Stay America. I am always initally leary when it comes to the hotels that accept my offer, but the location was prime,...

Owner response

A TripAdvisor Member — Sat, 19 Jan 2013 21:48:51 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you so very much for your glowing review of Extended Stay America Los Angeles - LAX Airport - El Segundo . Whenever I read comments like yours it always gives me such great pleasure. My entire...

Too Expensive for So Little

Jim W, Germantown, Maryland — Sat, 10 Nov 2012 15:54:21 GMT

TripAdvisor traveler rating: 2 of 5 stars

I paid $89 for a mediocre at best room with zero toiletries, the police coming in with a bullhorn to kick out 2 troublemaking ladies, and the check-in process that was the worst. The location is OK...

Owner response

A TripAdvisor Member — Tue, 13 Nov 2012 07:11:33 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for your review of our hotel. I hope the issue described while checking in won’t keep you from visiting us again. We do take pride in attempting to do our very best to make you as...

Not as Good as Expected

salmanal, Los Angeles, California — Sun, 09 Sep 2012 23:29:02 GMT

TripAdvisor traveler rating: 2 of 5 stars

The rate I got on Priceline was wonderful, but.... I've stayed in Extended Stay hotels before; this property has issues. The Wi-Fi drops on a regular basis on weekends, the housekeeping is far from...

Owner response

A TripAdvisor Member — Fri, 21 Sep 2012 14:29:28 GMT

TripAdvisor traveler rating: 0 of 5 stars

Salmanal - Thank you for providing feedback about your stay at our hotel. The staff and I are always looking for ways to improve as a team and the property as a whole; reviews like yours helps us to...

Don't stay here if you are a business traveler

K L, Seattle, Washington — Sun, 19 Aug 2012 22:15:06 GMT

TripAdvisor traveler rating: 2 of 5 stars

Primarily intended for long term stays, e.g., short term housing. Place was dirty and old. Because of the kitchen, it smelled. I didn't feel safe. No shampoo and had to wait 20 minutes until the...

Owner response

A TripAdvisor Member — Thu, 23 Aug 2012 18:07:39 GMT

TripAdvisor traveler rating: 0 of 5 stars

I recently received a copy of your review for our hotel. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. ...

perfect location

ykeh — Thu, 21 Jun 2012 01:34:05 GMT

TripAdvisor traveler rating: 5 of 5 stars

I booked a room for relatives visiting from another country. The location and accomodations were excellent. Near LAX, tours available for pick-up. The premises were newly remodeled clean, quiet and...

Owner response

A TripAdvisor Member — Tue, 17 Jul 2012 17:59:08 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you so much for your review of our hotel. We take pride in the cleanliness of our property and quiet neighborhood. The 24 hour Ralph’s grocery story has been a great asset to us at Extended Stay...

Los Alamitos trip

T K, Lompoc, California — Wed, 16 May 2012 22:14:40 GMT

TripAdvisor traveler rating: 3 of 5 stars

My husband and I stayed here recently one night while on a trip to the races. Rooms were like studio apartments. My only complaint is the air con ran all night and directly at our faces in bed. ...

Owner response

A TripAdvisor Member — Tue, 17 Jul 2012 17:59:35 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for your review of our hotel. I hope the issue with the air unit won’t keep you from visiting us again. We take pride in attempting to do our very best to make you as comfortable as...