TripAdvisor Reviews - Extended Stay America - San Jose - Edenvale - North Feed

poor bed

yli147, Fuzhou, China — Tue, 28 May 2013 05:01:37 GMT

TripAdvisor traveler rating: 2 of 5 stars

the bed is too soft -- it took incredibly less than a minute for my lower back and leg begin to hurt. I stayed at the South one before and their bed seemed slightly better. This hotel provides stove...

First and last stay at an ESA hotel!

gcecotti67, Udine, Italy — Sat, 25 May 2013 17:06:26 GMT

TripAdvisor traveler rating: 2 of 5 stars

It was my first stay at an ESA hotel and it will be the last. My experience was really bad. I booked a non-smoking room and they gave me a smoking room. Moreover the room is not clean up daily,...

This place is the best!!

maddyrse — Tue, 14 May 2013 03:49:01 GMT

TripAdvisor traveler rating: 5 of 5 stars

I would recommend this place to anyone coming visiting or living in san jose this is by far the best hotel ive ever stayed at in all of California!!! One of the best things about this place is...

Great customer service

DaisyH309, Sacramento, California — Thu, 11 Apr 2013 17:03:10 GMT

TripAdvisor traveler rating: 4 of 5 stars

Mitchell did an awesome job making sure we had everything we needed in the room and made sure we were comfortable and now we want to come back for our next stay! I love how each room has its own...

Owner response

A TripAdvisor Member — Mon, 15 Apr 2013 04:51:13 GMT

TripAdvisor traveler rating: 0 of 5 stars

Daisy, Our many thanks for your review of Extended Stay America San Jose Edenvale. I am so glad to hear that Mitchell made you feel right at home during your stay and that you will consider staying...

Not again

ca_lovers, Lanaken, Belgium — Wed, 03 Apr 2013 13:00:47 GMT

TripAdvisor traveler rating: 2 of 5 stars

As a regular business traveler, I opted for this ESA North because it was near to a business I had to visit. Stayed here for only 3 nights but did not feel comfortable at any time. Rooms are clean,...

Owner response

A TripAdvisor Member — Fri, 05 Apr 2013 04:24:22 GMT

TripAdvisor traveler rating: 0 of 5 stars

We would like to thank you for your recent review of Extended Stay America San Jose Edenvale. I am very sorry to hear that your stay was not enjoyable. It is our mission to provide the best...

Stay next door

CaliforniaDwatt, California — Fri, 29 Mar 2013 02:43:49 GMT

TripAdvisor traveler rating: 1 of 5 stars

The staff were friendly but not so accomodating. When I asked for extra towels (we were playing in a hockey tournament), I was told I would need to bring my dirty ones down to the front desk to get...

Owner response

A TripAdvisor Member — Mon, 01 Apr 2013 00:28:05 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for taking the time to review your recent stay at Extended Stay America San Jose - South - Edenvale. Given our company's commitment to superior guest satisfaction, I was disheartened to...

Excellent accommodations and convenient location

Joanghost, Orlando, Florida — Fri, 15 Mar 2013 16:36:35 GMT

TripAdvisor traveler rating: 5 of 5 stars

Good hotel was excellent for me, If you are going for a long time or vacation. It's well located, near to all principal transportation and close to 85 and 101. The service staff was excellent all the...

Owner response

A TripAdvisor Member — Wed, 20 Mar 2013 03:49:28 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for your recent review of Extended Stay America San Jose Edenvale North. I am so pleased to hear that our hotel was conveniently located close to desired shopping and dining and that you...

My Stay

bha22, San Jose, California — Sun, 03 Mar 2013 08:33:39 GMT

TripAdvisor traveler rating: 4 of 5 stars

I have been staying in this hotel for a long time now. I agree that there are a few things that needs to be changed, I would say this is a good hotel. The staff esp Mitchell, Samir and Veronica(the...

Owner response

A TripAdvisor Member — Tue, 05 Mar 2013 04:11:19 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for your recent review of Extended Stay America San Jose Edenvale. It’s great to hear that our staff made you feel so welcome during your stay with us. We will pass on your thanks as well as...

Simple, but good

Sunshine009_13, Denver, Colorado — Wed, 27 Feb 2013 08:23:41 GMT

TripAdvisor traveler rating: 4 of 5 stars

Clean rooms, very friendly staff, well maintained property at a very good value for the area. To all of you with negative comments: obviously you had enough time to concentrate on small,...

Owner response

A TripAdvisor Member — Thu, 28 Feb 2013 04:37:01 GMT

TripAdvisor traveler rating: 0 of 5 stars

We would like to express our thanks for your kind review about Extended Stay America San Jose-Edenvale. We are pleased to hear that you gave us an opportunity to show you we are all about our guests...

You get what you pay for...

Fiftyonefifty, Centereach, New York — Wed, 19 Sep 2012 01:41:22 GMT

TripAdvisor traveler rating: 2 of 5 stars

I stayed here recently hoping to find a great deal. However $99 rooms are priced that way for a reason. The negatives are old dated looking rooms (although they said this was remodeled recently),...

Owner response

A TripAdvisor Member — Mon, 24 Sep 2012 15:25:18 GMT

TripAdvisor traveler rating: 0 of 5 stars

I recently received a copy of your review of our hotel. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. ...