TripAdvisor Reviews - Candlewood Suites - Richmond Feed

Dont stay here!

robinsocialworker, Manchester NJ — Sat, 20 Apr 2013 21:22:29 GMT

TripAdvisor traveler rating: 2 of 5 stars

I took the chance on this hotel since we'd only be staying one night of our travel home. Plus it is part of the points reward program through Holiday Inn Express, which is where we stay quite often....

Owner response

A TripAdvisor Member — Sat, 11 May 2013 12:10:17 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear robinsocialworker, Thank you for taking the time to express your thoughts and concerns. Please accept my sincere apologies for any inconvenience you have experienced and for the hotel...

Great stopover spot

iwmclean, Ottawa, Canada — Tue, 02 Apr 2013 22:15:03 GMT

TripAdvisor traveler rating: 5 of 5 stars

Checked in here on the way to Myrtle Beach. Proffered an internet coupon, $54.99, for a one night stay. Easy access off the I95. Checkin was fast, easy, competent and friendly. Room was clean and...

Owner response

A TripAdvisor Member — Thu, 04 Apr 2013 17:50:24 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear iwmclean, Thanks for your review of your time spent at our hotel. I'm so glad that we met all of your needs while you stayed with us. We hope to see ou soon! When you come back, we'll have all...

Great stay overnight

RPatterson_301, Feasterville, Pennsylvania — Mon, 01 Apr 2013 22:07:17 GMT

TripAdvisor traveler rating: 5 of 5 stars

I was traveling without reservations and I stop to check the discount guides for a hotel that was not too expensive but yet clean and safe. I selected this proper after I called to confirm rooms were...

Owner response

A TripAdvisor Member — Thu, 04 Apr 2013 17:45:51 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear RPatterson_301, Thanks for giving Candlewood Suites a try! I'm so happy that you were pleased with our property and that you will always think of us as your first Candlewood experience. We...

Great Value, Welcoming Staff

HDStripad, Australia — Sun, 24 Mar 2013 21:21:32 GMT

TripAdvisor traveler rating: 4 of 5 stars

After a week on the road we really appreciated the comfortable room, with kitchen, free wifi and free guest laundry downstairs. Blackout curtains ensured a good night’s sleep despite being at the...

Owner response

A TripAdvisor Member — Thu, 04 Apr 2013 17:39:38 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear HDStripad, Thank you for the wonderful review of our hotel. I am so glad that you enjoyed yourself here in Richmond, and I do hope you stop by again. Our hotel's south side location can seem...

Stay on the weekend

jacobandjune, Bowie, Maryland — Mon, 11 Mar 2013 00:50:46 GMT

TripAdvisor traveler rating: 4 of 5 stars

Came in on a Saturday for a one night stay with my family of four. Stayed using Priority Club points, so was booked into a studio... but the gentleman at the front desk upgraded us into a one bedroom...

Owner response

A TripAdvisor Member — Wed, 13 Mar 2013 13:43:43 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear jacobandjune, Thank you for recommending our property to others here on TripAdvisor. I'm happy to hear that you enjoyed your stay and found our hotel to be very convenient for your time spent...

Dilapidated

traveler473, Fairfax, Virginia — Mon, 24 Dec 2012 13:55:41 GMT

TripAdvisor traveler rating: 2 of 5 stars

Toaster was broken and filthy. Clerk took a toaster from the nearest empty room and handed it to me. It worked, but it was also filthy. Garbage disposal was jammed with plastic and metal, never...

Owner response

A TripAdvisor Member — Sun, 06 Jan 2013 05:04:49 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear traveler473, We welcome feedback especially from our valued guests like you. We are always happy to provide a consistently clean, comfortable and courteous place for our guest to stay. We...

Never Again

ArmyLT, Atlanta, Georgia — Fri, 21 Dec 2012 05:57:44 GMT

TripAdvisor traveler rating: 2 of 5 stars

My co-workers booked this hotel for all of us for a two night stay. It was a short distance from the airport and close to were we had to week. I arrived late so I had to pick up a phone that was left...

Owner response

A TripAdvisor Member — Tue, 08 Jan 2013 11:00:36 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear ArmyLT, Thank you for taking the time to express your thoughts and concerns. I am deeply sorry we fell below your expectations. Your comments about the room has been documented and will be...

Excellent stay for a good price

beachlover2026, Philadelphia — Tue, 16 Oct 2012 18:12:58 GMT

TripAdvisor traveler rating: 5 of 5 stars

I stayed here one night last summer while en route to a wedding. The facility was clean and well designed. The rooms were quite spacious and the beds were extremely comfortable. It did get a little...

Owner response

A TripAdvisor Member — Tue, 08 Jan 2013 15:07:03 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear beachlover2026, Thank you for your glowing review of our property. We would love the opportunity to wow you again when you come back to town. Safe travels out there!

OK stay

CindiLouWho87, Joliet, Illinois — Mon, 30 Jul 2012 01:27:24 GMT

TripAdvisor traveler rating: 3 of 5 stars

Overall the stay was ok. I was disappointed in the upkeep and cleanliness of the property. Some simple, relatively inexpensive steps would help ensure that customers get a better impression. ...

Owner response

A TripAdvisor Member — Thu, 09 Aug 2012 13:17:45 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for taking the time to point out areas where our hotel could improve. We welcome constructive criticism and we will investigate why we failed to impress you and we'll make the necessary...

My Stay @ Candlewood Suites was amazing.

Anna M, Richmond, Virginia — Fri, 29 Jun 2012 13:19:30 GMT

TripAdvisor traveler rating: 5 of 5 stars

My husband and I relocated to Va. due to his job relocation and we Stayed at Candlewood Suites until we could find housing. It was a wonderful place to stay everyone of the staff members were so...

Owner response

A TripAdvisor Member — Thu, 09 Aug 2012 13:09:17 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thanks for choosing us to be your temporary home away from home! Our staff understands how important comfort is to guests like you who are in the middle of relocating, and we go above and beyond to...