TripAdvisor Reviews - Hilton Garden Inn Raleigh-Durham/Research Triangle Park Feed

Nice for Business Travelers

Freetoy, Charlotte — Mon, 20 May 2013 20:42:04 GMT

TripAdvisor traveler rating: 4 of 5 stars

Nice Hilton for the Business Traveler in RTP, rooms are good size, clean and very quiet (at least the corner rooms are). Beds were comfy as long as you adjust them to your liking and the bathrooms...

Owner response

A TripAdvisor Member — Wed, 22 May 2013 14:18:58 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for the comments regarding our customer service culture, fitness center and beds. While we do not have any restaurants in walking distance we do provide a shuttle that will take guests to...

excellent service

Kevin K, Falmouth, United States — Fri, 17 May 2013 18:59:22 GMT

TripAdvisor traveler rating: 5 of 5 stars

This hotel was chosen because of location but became one of the best choices in recent years for hotel accommodations. The staff went out of their way to make our stay perfect! We had a graduation...

Owner response

A TripAdvisor Member — Wed, 22 May 2013 14:15:38 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for responding. We really appreciate it. It was our pleasure to make sure that all of your requests were accomodated. We like to think of our service culture as a "whatever it takes"...

So Accommodating

Jerome R, East Amherst, United States — Fri, 17 May 2013 08:29:18 GMT

TripAdvisor traveler rating: 5 of 5 stars

Everyone was very gracious! The room and the hospitality were excellent! I would stay there again! I needed some juice to take my meds and the manager said "Take as much as you wish!" They were polite...

Owner response

A TripAdvisor Member — Wed, 22 May 2013 14:14:00 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you so much for the kind words. We shared your response with the team this morning and there was a great sense of pride in the room! We take pride in every customer service interaction and...

Nice hotel

beachbreeze66, Colorado — Fri, 10 May 2013 22:28:19 GMT

TripAdvisor traveler rating: 5 of 5 stars

This hotel is pretty nice. It has comfortable beds and pillows. The room size for a king was good and the furniture did not overwhelm the room. There is a café inside that offers dinner and breakfast....

Owner response

A TripAdvisor Member — Mon, 13 May 2013 18:23:55 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for the kind words. We are very proud of our exercise facility and the surrounding area for jogging and long range walking. As a matter of fact, we are within an easy jog to a wonderful...

Pleasant surprise!

lkabernathy, Boulder, Colorado — Tue, 07 May 2013 16:44:03 GMT

TripAdvisor traveler rating: 5 of 5 stars

I travel to RTP frequently and usually stay at another Hilton property, but due to a mix up, I ended up at this Hilton Garden Inn! The facility was clean and new. The staff was very friendly. The...

Owner response

A TripAdvisor Member — Wed, 08 May 2013 12:36:03 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you so much for the kind words regarding our service. We strive to provide the quality of service you described for all of our guests. We look forward to seeing you again soon!!!

Helpful Staff Goes Above and Beyond Expectations

Chad R, St Louis, United States — Tue, 07 May 2013 14:38:12 GMT

TripAdvisor traveler rating: 5 of 5 stars

During a recent visit, I found my rental car battery had died after sitting overnight. The hotel manager helped me push my car out of the parking spot, and proceeded to jump-start it using the...

Owner response

A TripAdvisor Member — Wed, 15 May 2013 19:18:36 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you so much for the kind words regarding our staff. We all try our best to put hospitality and customer service first! We share these reviews with our staff and get such a charge out of...

Great Business Meeting Accommodations

Richard C, Bluffton, United States — Fri, 03 May 2013 12:26:37 GMT

TripAdvisor traveler rating: 5 of 5 stars

Great business meeting accommodations - clean facility and wonderful staff without exception. Dennis in the dining area is without exception Mr. Hospitality. Service top notch and hotel is in a great...

Owner response

A TripAdvisor Member — Wed, 15 May 2013 19:20:54 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for taking the time to write this glowing review. Dennis has been with us for quite some time and he is a shining example of true customer service and hospitality. Dennis gets such joy and...

Great value

Kevin B, Newport, Rhode Island — Sat, 20 Apr 2013 23:34:46 GMT

TripAdvisor traveler rating: 5 of 5 stars

This hotel provides quality service and amenities for the low nightly rate, including wifi and parking. You will have to drive about ten to fifteen minutes to get to a good restaurant. Air...

Owner response

A TripAdvisor Member — Mon, 22 Apr 2013 11:10:45 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thanks for the kind words regarding value and our property. We get a lot of compliments on our food and staff in the restaurant so hopefully next time you will stop in and try one of our drink or...

Average hotel with a useless shuttle

Melissajoyl — Fri, 19 Apr 2013 09:11:22 GMT

TripAdvisor traveler rating: 3 of 5 stars

I booked this hotel because it had an airport shuttle but came to find out that it started at 7 which is useless for a 6 am flight. Hotel itself was ok but the cab cost me an extra $20. I could have...

Owner response

A TripAdvisor Member — Mon, 22 Apr 2013 11:09:01 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for taking the time to post your review. I am very sorry that our shuttle service schedule did not meet your needs. We are constantly evaluating our scheduling to determine the best...

Great, clean hotel. Would definitely stay again.

craho, Oxford, North Carolina — Thu, 11 Apr 2013 19:19:20 GMT

TripAdvisor traveler rating: 5 of 5 stars

Had a great overnight experience. The hotel is clean, right off the highway, and I got a good price for a weekend night. I would definitely stay here again. The staff was nice and the bathroom was...

Owner response

A TripAdvisor Member — Mon, 15 Apr 2013 18:51:38 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for the glowing review and most importantly, thanks for staying with us. We work hard to keep our property clean, fun and exciting. It really makes our day when we read the reviews with...