TripAdvisor Reviews - Extended Stay America - Austin - Northwest - Research Park Feed

Nice and affordable for the price

tara k, Dallas, Texas — Sun, 17 Feb 2013 09:50:44 GMT

TripAdvisor traveler rating: 5 of 5 stars

This was a good stay for the price we paid. After reading some reviews I was a bit hesitant to book here but we were out of options and really tired. The room was very large and nice and was very...

Owner response

A TripAdvisor Member — Tue, 19 Feb 2013 14:54:44 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for your great review of our property. I'm so pleased to hear that you enjoyed your stay. Thank you again for sharing your experience with us. We look forward to welcoming you back in the...

Dirty,depressing and dull

bigeggo, bryants bottom — Sat, 05 Jan 2013 12:29:21 GMT

TripAdvisor traveler rating: 1 of 5 stars

Just been dumped here miles from trendy Austin .its cold and depressing on the side of a freeway surrounded by nothing but roads.tried to walk 'somewhere' but got nowhere.... Found a dead dog....it's...

Owner response

A TripAdvisor Member — Mon, 21 Jan 2013 18:54:18 GMT

TripAdvisor traveler rating: 0 of 5 stars

I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that you were disappointed with the location of the hotel, as well as the issues you...

Clean, Friendly, Cheap....but, a lousy breakfast

Robert K, Houston, Texas, United States — Thu, 25 Oct 2012 11:14:26 GMT

TripAdvisor traveler rating: 4 of 5 stars

I have stayed at the Extended Stay American on Research Boulevard in NW Austin three times now. The interior isn't pretty - ugly green carpet and fluorescent lighting, and the rooms can have a bit of...

Owner response

A TripAdvisor Member — Wed, 31 Oct 2012 20:22:10 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for taking the time to write a review of your stay. I am sorry to hear that the lighting and carpet are not to your expectations, nor the breakfast or coffee we provide not being up to your...

Good Location....Well Worn Hotel

Brian J, San Salvador — Tue, 23 Oct 2012 13:28:13 GMT

TripAdvisor traveler rating: 3 of 5 stars

Stayed for two nights in October 2012. The hotel is all right. It is probably filled during the week and shows the wear. The location is good. Rooms are large. Having the kitchen in the suite is...

Owner response

A TripAdvisor Member — Wed, 24 Oct 2012 18:07:17 GMT

TripAdvisor traveler rating: 0 of 5 stars

I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that the condition of the room did not meet your expectations. In response to your feedback, I am...

An OK place for a night or two

mynameislizzie, London, United Kingdom — Sat, 29 Sep 2012 17:34:55 GMT

TripAdvisor traveler rating: 3 of 5 stars

I stayed for one night that I got very cheap on Priceline. As per the other reviews it was a little bit grim but not too bad and I didn't mind given the price. It was a bit dirty (there was a...

Owner response

A TripAdvisor Member — Tue, 02 Oct 2012 21:11:47 GMT

TripAdvisor traveler rating: 0 of 5 stars

I recently received a copy of your review, and wanted to take a moment to respond. Our company prides itself on providing great service and great rooms at great rates, which is why I was so...

Good for 1 night

Rizza-Razor — Fri, 28 Sep 2012 13:06:05 GMT

TripAdvisor traveler rating: 3 of 5 stars

Everything was fine. Hotel staff was friendly, rooms were as clean as they should've been. Read lots of other reviews that were bad, but this is not a 4 seasons. If you want a night to stay in Austin...

Owner response

A TripAdvisor Member — Tue, 02 Oct 2012 21:11:02 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for taking the time to write a review of your stay. I am sorry to hear that our property did not meet your expectations; however, I am glad to hear that your one night with us was good. We...

Thanks Staff

Kaylen W, Dallas, Texas — Tue, 18 Sep 2012 03:47:10 GMT

TripAdvisor traveler rating: 5 of 5 stars

I want to say I went to Austin for personal reasons and I have to say they have an amazing staff at this hotel. I was overwhelmed by the generosity of the manager Adam. He was very helpful in...

Owner response

A TripAdvisor Member — Tue, 02 Oct 2012 21:09:32 GMT

TripAdvisor traveler rating: 0 of 5 stars

It was very kind of you to take the time to publish such a positive review of your stay at our hotel. It's always satisfying to read positive feedback from our valued guests, like you. Our staff is...

should have known, when my key card didn't work

onlyfro, Austin, Texas — Mon, 03 Sep 2012 05:36:59 GMT

TripAdvisor traveler rating: 1 of 5 stars

I noticed that previous guests have commented on the cricket infestation and filthy carpets and lack of ice machine. I wish I had read this review before booking my stay here, because none of those...

Owner response

A TripAdvisor Member — Tue, 04 Sep 2012 15:45:47 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for taking the time to review your recent stay at our hotel. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100%...

Ok stay! !

Cindy4rmHouston_Tx, Houston, Texas — Fri, 24 Aug 2012 16:07:03 GMT

TripAdvisor traveler rating: 3 of 5 stars

Well nothing fancy but ok if u going to stay for a night .. the hotel is old n it smell (cigarettes ) but the rooms r ok, nice to have a little kitchenet .. we stay only for one night because it fit...

Owner response

A TripAdvisor Member — Mon, 27 Aug 2012 18:29:09 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for taking the time to review your recent stay at our hotel. Given our company's commitment to superior guest service, it was great to read about your positive experience with our staff. ...

not so bad. really.

Pierce G, Dallas, Texas — Wed, 08 Aug 2012 01:07:35 GMT

TripAdvisor traveler rating: 4 of 5 stars

ESD NW, well it is what it is. A decent priced 2 star hotel. It is not a 4 or 5 star, doesn't claim to be. The day I checked into the hotel, I had a problem, the ac in my room failed, Amalia at the...

Owner response

A TripAdvisor Member — Fri, 10 Aug 2012 15:16:31 GMT

TripAdvisor traveler rating: 0 of 5 stars

I recently received a copy of your review of your stay at our hotel. Our company prides itself on excellent guest service, so it was gratifying to read your feedback about our staff. I would like to...