TripAdvisor Reviews - Holiday Inn North Phoenix Feed

Bucket list item checked off!

SusanCannon, Rancho Cucamonga, California — Fri, 17 May 2013 20:11:33 GMT

TripAdvisor traveler rating: 5 of 5 stars

I planned a surprise 50th birthday bash for my husband to sing with a barbershop quartet at this Holiday Inn. Pam White was working the night we were suppose to arrive. We missed our flight and...

Great hotel for amazing price

tress2, Flagstaff, Arizona — Sun, 21 Apr 2013 18:21:33 GMT

TripAdvisor traveler rating: 5 of 5 stars

After reading other reviews regarding cleanliness and odors, I was a little skeptical. We were pleasantly surprised. The rooms were nice and clean, the towels were soft, the staff were friendly, and...

Just ok

only works to travel, Saint Louis, Missouri — Sun, 21 Apr 2013 13:23:36 GMT

TripAdvisor traveler rating: 3 of 5 stars

The hotel was ok, the room,sheets and bathroom were all basically clean. that is all I really care about. however,there was a huge water stain on the ceiling across at least a third of the length...

A nightmare end to a week long trip in the phoenix area

BarbW297, Terrace, Canada — Sun, 07 Apr 2013 21:34:34 GMT

TripAdvisor traveler rating: 3 of 5 stars

Coming from northern BC Canada we were looking for sunshine(no snow) and relaxation. The first two nights of our vacation was at another hotel that was not the best, and trying to find another hotel...

Owner response

A TripAdvisor Member — Mon, 08 Apr 2013 21:34:35 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for taking time to express your thoughts and concerns. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn around. It sounds like we...

Unsafe place don't go there

Ying H, Shanghai, China — Wed, 27 Mar 2013 07:34:29 GMT

TripAdvisor traveler rating: 1 of 5 stars

All of our luggage were stolen in the room of holiday Inn North Phoenix on Mar 14th! We went to the restaurant near the lobby to have our breakfast, and we are sure the door is locked before we left....

Owner response

A TripAdvisor Member — Tue, 02 Apr 2013 18:13:35 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received poor service. We will address this...

Worst hotel stay of my life!

Ariana E, Burbank, California — Mon, 25 Mar 2013 23:16:08 GMT

TripAdvisor traveler rating: 1 of 5 stars

All the pictures on the website and the Holiday Inn name made this hotel appear like a great choice, until we arrived. It was one thing after another until we checked out. Family members that stayed...

Owner response

A TripAdvisor Member — Tue, 02 Apr 2013 14:28:01 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you so much for your recent stay and posting your comments online. We are hospitality professionals who pride ourselves on delivering world class service and for that matter, I deeply apologize...

What a heaping mess!!!!

myanke2000, Colorado Springs — Thu, 21 Mar 2013 21:25:36 GMT

TripAdvisor traveler rating: 1 of 5 stars

Where do I start on this one? The outside of the hotel was very nice and modern but once you got inside it was a different story. We tried to check in 6 minutes early and the woman at the front desk...

Owner response

A TripAdvisor Member — Wed, 03 Apr 2013 18:32:37 GMT

Want to get ripped off ! Stay at this hotel!

RENOTED, Reno, Nevada — Fri, 15 Mar 2013 03:26:03 GMT

TripAdvisor traveler rating: 1 of 5 stars

They say they have Internet but it doesn't work. They say they have great customer service but no one is at the front desk to help and their wake up system doesn't work. If you have a problem the...

Owner response

A TripAdvisor Member — Wed, 03 Apr 2013 18:28:50 GMT

Nice pit stop on way out of city

canuck169, Toronto, Canada — Tue, 05 Mar 2013 01:54:30 GMT

TripAdvisor traveler rating: 4 of 5 stars

No issues at all. Front desk was harried, but check in was fine. Room was nice. Place was quiet despite lots of kids. We had our doubts about the tandoori restaurant directly tied to the hotel, but...

Owner response

A TripAdvisor Member — Wed, 03 Apr 2013 18:36:09 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for the kind words about our Holiday Inn. We are pleased you enjoyed your stay. It gives me great pleasure to hear that our staff went above and beyond to give you the best service. If you...

Terrible Management - NO Hot Water-- Manager NO "Angel"

K G, Spokane, Washington — Wed, 20 Feb 2013 17:46:55 GMT

TripAdvisor traveler rating: 1 of 5 stars

NO HOTWATER for one Day of my 3 night stay. Manager laughed when people complained and would not comp a room and threatened to still charge for the nights that were reserved if people checked...

Owner response

A TripAdvisor Member — Tue, 02 Apr 2013 18:18:48 GMT