TripAdvisor Reviews - Gretna Hall Feed

Don't Have Your Wedding Reception Here!

rosiegranny, glasgow — Fri, 20 Jun 2008 21:19:02 GMT

TripAdvisor traveler rating: 2 of 5 stars

We had our daughters wedding in April 08 at the Blacksmiths Workshop which was excellent however we were realy disappointed with the hotel. We had comunication problems right from the start ranging...

Owner response

A TripAdvisor Member, Gretna Hall Hotel — Fri, 27 Jun 2008 11:17:11 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for your review. I do regret that you found the Hotel to be less than to your liking and would assure you that all reviews and comments are taken very seriously by the Management team as we...

1980's Standards at 2008 Prices

lightuphere, Leeds — Sun, 15 Jun 2008 22:05:07 GMT

TripAdvisor traveler rating: 1 of 5 stars

Stayed two nights. Never been asked to pay up front for the whole stay anywhere, this came as a surprise, especially when I got a further charge on my credit card at the end of May for the second...

Owner response

A TripAdvisor Member, Gretna Hall Hotel — Fri, 27 Jun 2008 11:30:57 GMT

TripAdvisor traveler rating: 0 of 5 stars

I must thank you for your review and do regret that you found your stay to be less than acceptable. I would assure all reviewers that the Management Team do take comments and feedback very seriously...

not as bad as made out on the tripadvisor

caz041, st helens merseyside — Mon, 02 Jun 2008 19:03:21 GMT

TripAdvisor traveler rating: 3 of 5 stars

arrived friday 30th may 08,for our daughters wedding on the 31st,our rooms where ready but 1 wasn't and eventually got it at 4pm,there was 19 in our party and we all found the accomodation good, not...

Owner response

A TripAdvisor Member, Gretna Hall Hotel — Fri, 27 Jun 2008 11:40:29 GMT

TripAdvisor traveler rating: 0 of 5 stars

We always thank guests for their reviews and it is nice to see a positive review that shows the negatives are indicative of lone personal experiences. We at the Hotel pride ourselves on customer...

Disappointing

kay8758, West Midlands — Mon, 02 Jun 2008 16:34:49 GMT

TripAdvisor traveler rating: 2 of 5 stars

We stayed here for three nights while we got married at Gretna Cottages. We found our stay rather disappointing, the reception staff were very abrupt and rude when we checked in, they didn't even...

Owner response

A TripAdvisor Member, Gretna Hall Hotel — Fri, 27 Jun 2008 11:46:46 GMT

TripAdvisor traveler rating: 0 of 5 stars

At Gretna Hall we take all concerns of our guests seriously and l am always disturbed to find that a guest may have felt less than satisfied with customer service received. The Hotel can be very...

Excellent value

wellsatisfied22, West Yorkshire — Sun, 25 May 2008 15:49:25 GMT

TripAdvisor traveler rating: 3 of 5 stars

We have just returned from a three night stay at Gretna Hall Hotel. We are well travelled senior citizens but we did not look at Trip Advisor until after we had booked. We arrived with some...

Owner response

A TripAdvisor Member, Gretna Hall Hotel — Fri, 27 Jun 2008 11:53:06 GMT

TripAdvisor traveler rating: 0 of 5 stars

Always glad to see a good review and pleased that the Hotel Team is delivering the service our guests should expect. We do recognise that the public areas could do with some work and would assure...

This is a great place!

LadyManor, Surrey — Thu, 22 May 2008 14:48:06 GMT

TripAdvisor traveler rating: 5 of 5 stars

I can't beleive all the bad reviews stated on this site! I fortunately chose to ignore these reviews and plucked up the courage to go whilst staying on business there for a week. On arriving to the...

Wouldn't go back

Deiffenbecker, Garstang, Lancashire — Mon, 21 Apr 2008 12:13:11 GMT

TripAdvisor traveler rating: 2 of 5 stars

Stayed on recommendation of friends, who always stay in Room 217. We'd asked, and been told we could have this room, but on arrival were given another room. We could have 217, but only if we paid an...

Owner response

A TripAdvisor Member, Gretna Hall Hotel — Fri, 27 Jun 2008 12:17:52 GMT

TripAdvisor traveler rating: 0 of 5 stars

The Management Team at the Gretna Hall Hotel always take pains to ensure an enjoyable stay and l am truly sorry that this review shows less than that. In terms of specific room requests they are...

what a waste of such a lovely building

mattew75, wirral — Fri, 18 Apr 2008 13:50:55 GMT

TripAdvisor traveler rating: 1 of 5 stars

what can i say.myself and my partner visited the hotel as a possible venue for our forthcoming wedding,from the pictures the place looked perfect. On arrival we were allocated a double room,on...

Owner response

A TripAdvisor Member, Gretna Hall Hotel — Fri, 27 Jun 2008 12:32:07 GMT

TripAdvisor traveler rating: 0 of 5 stars

At the Gretna Hall Hotel we always take customer reviews very seriously and must offer sincere apologies in regard to the unhappy experience noted by this guest. While no excuse l would surmise...

Very Pleasantly Surprised.

tinajan, cheshunt — Wed, 16 Apr 2008 21:34:23 GMT

TripAdvisor traveler rating: 4 of 5 stars

What is wrong with everyone, we got married there on the 8th of april 2008 and stayed 2 nights in the bridal suite which i must say was lovely, clean and nicely decorated, my wedding guests also...

DISGUSTED

tutamkarmun, mansfield, notts — Wed, 09 Apr 2008 20:48:37 GMT

TripAdvisor traveler rating: 1 of 5 stars

Never would return ! booked for 2 nights(£80/night) and only stayed for 1....carpets tatty,The room was TINY, No heating, Smallest bed ever seen, bed linen didnt smell fresh/clean and when confronted...

Owner response

A TripAdvisor Member, Gretna Hall Hotel — Fri, 27 Jun 2008 12:42:56 GMT

TripAdvisor traveler rating: 0 of 5 stars

I would thank the reviewer for their comments though note it is unfortunate that no such complaint was ever given to the Hotel directly as the Team would have done their utmost to ensure...