TripAdvisor Reviews - InterContinental Amstel Amsterdam Feed

Beautiful hotel but terrible service .

Barry D — Tue, 18 Jun 2013 05:33:17 GMT

TripAdvisor traveler rating: 3 of 5 stars

We checked in to the Amstel intercontinental only to find out that our booking had been cancelled the day before , the reason was the card put forward had been declined but there was no effort on the...

NICE LOCATION - HOTEL NEEDS MAINTENANCE

traveller-writer, Plymouth, UK & Grasse, France — Sun, 16 Jun 2013 21:50:57 GMT

TripAdvisor traveler rating: 3 of 5 stars

The check in is as one might expect from a hotel of this calibre - friendly and courteous - as are the staff in general but apart from the undoubted grandeur of the rooms they need some serious...

Great River Views

Steve G, Dallas, Texas, United States — Wed, 12 Jun 2013 20:39:48 GMT

TripAdvisor traveler rating: 5 of 5 stars

Spring 2013 trip and enjoyed the beautiful river views from the room as well as the restaurants and bar. Great roomy suite and close to the action at Rembrandt Square as well as the parks. Walkable...

Owner response

A TripAdvisor Member — Fri, 14 Jun 2013 09:06:03 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear guest, Thank you so much for your review on your Spring 2013 trip. It is a great pleasure to read that enjoyed your stay with us. We all hope we may welcome you again in Amsterdam. In the...

Nice building! Poor service!

qataris, Jeddah, Saudi Arabia — Wed, 12 Jun 2013 00:49:48 GMT

TripAdvisor traveler rating: 2 of 5 stars

Simply a beautiful hotel that lacks the will to serve or entertain its guests. Ill talk about the service then the hotel itself. I hate that I had to carry my luggage myself from the trunk of my...

Owner response

A TripAdvisor Member — Fri, 14 Jun 2013 08:53:48 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear guest, Thank you very much for your information on your stay in our hotel. Our goal is to deliver the perfect service and we all very much regret that we did not succeed. We appreciate the...

Fantastic!!!

takhteh2005, West Coast — Tue, 11 Jun 2013 20:39:02 GMT

TripAdvisor traveler rating: 5 of 5 stars

We stayed at Amstel for a weekend in early June of 2013. It was a perfect stay and most fortunately the weather was also perfect. The communication with the hotel before arrival was very helpful and...

Owner response

A TripAdvisor Member — Fri, 14 Jun 2013 08:48:00 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear guest, Thank you so much for your wonderful review. It is a great pleasure to read that enjoyed your stay with us. Of course I will share your compliments with our team. If you have any...

Concierge saved the day

njhoo, Northern Virginia — Sat, 08 Jun 2013 13:21:53 GMT

TripAdvisor traveler rating: 5 of 5 stars

Our stay at the Amstel Amsterdam was through our river cruise operator at the end of our trip. We had arranged for a independent car and driver to pick us up at the boat for a day trip to Brielle...

Owner response

A TripAdvisor Member — Tue, 11 Jun 2013 13:37:26 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear guest, Thank you so much for your wonderful review. It is a great pleasure to read that enjoyed your stay with us and that you will have a very positive remembrance of your visit and the...

Amsterdam Landmark

Kati T, Buffalo, New York — Tue, 04 Jun 2013 15:33:54 GMT

TripAdvisor traveler rating: 5 of 5 stars

This hotel has done an incredible job of integrating the grandeur of Old Europe with a modern flair. Their new bar appeals to the younger savvy travelers with a great mix of locals and upscale...

Owner response

A TripAdvisor Member — Thu, 06 Jun 2013 09:39:30 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear guest, Your comment on tripadvisor makes me really proud and thankful. Thank you for all nice compliments and words. Indeed with our new A bar we have tried to give a modern touch to the...

Grande Dame is still Grand

TexasTraveler42, Corpus Christi, Texas — Sat, 01 Jun 2013 17:12:22 GMT

TripAdvisor traveler rating: 5 of 5 stars

We had a wonderful time at this old, grande dame hotel overlooking the Amstel River. The room was lovely, with a period decor and furnishings which comfortably welcomed us rather than being stiffly...

Owner response

A TripAdvisor Member — Thu, 06 Jun 2013 09:27:07 GMT

Grand, exceptional service

INM30, KUWAIT — Thu, 30 May 2013 17:17:54 GMT

TripAdvisor traveler rating: 5 of 5 stars

The Hotel Amstel is a wonderful hotel if you old and stately. The service was exceptional and the staff couldn't have been more helpful. That said, the hotel is old with old everything (except...

Owner response

A TripAdvisor Member — Fri, 31 May 2013 10:11:25 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear guest, Dear guest, Thank you so much for your review. It is a great pleasure to read that enjoyed your stay with us and thank you for the compliments. I will of course them with our team....

Grand, exceptional service, but not my type of hotel of choice.

vinola, scotland — Tue, 28 May 2013 12:44:08 GMT

TripAdvisor traveler rating: 4 of 5 stars

On first impressions, this hotel is grand. It is stately and sumptuous. You can see the excellence from the grand staircase in the lobby, individual check in desks, opulent decor right through to...

Owner response

A TripAdvisor Member — Fri, 31 May 2013 10:08:12 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear guest, We very much appreciate the fact that you took time to put your comment on tripadvisor. Thank you very much for your nice compliments for our staff. I would very much appreciate it if...