TripAdvisor Reviews - Spirit of the Smokies Condo Lodge Feed

Very courteous staff

juliemont — Sun, 12 May 2013 20:36:19 GMT

TripAdvisor traveler rating: 5 of 5 stars

We are very pleased with the staff here and they are always nice to us. We have a queen room with fireplace and it is very roomy. The housekeeper we had was Wanda and she went above and beyond her...

Owner response

A TripAdvisor Member — Thu, 16 May 2013 16:58:18 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you so much! We are so proud of our staff, from the front of the hotel to the back. We look forward to your return!

Wonderful experience

Mary G, Brevard, North Carolina — Sun, 05 May 2013 20:44:09 GMT

TripAdvisor traveler rating: 5 of 5 stars

We booked this room off the internet and from the moment we arrived until we left we had not one complaint..The front desk clerks were very friendly while professional. Our room was on the second...

Owner response

A TripAdvisor Member — Mon, 06 May 2013 16:52:22 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you so much for your comments. We are glad to hear that you had an excellent experience, and very happy to know you are willing to share that with others. We look forward to your return.

clean room....great price

c j, Dry Ridge, Kentucky — Fri, 03 May 2013 05:16:12 GMT

TripAdvisor traveler rating: 5 of 5 stars

Looked very nice on the outside. Felt safe leaving my car parked in the lot. Clean modern room. Friendly staff. Yes I did notice a quark or two, but since I paid 30.00 for the room(single,...

Owner response

A TripAdvisor Member — Mon, 06 May 2013 16:53:32 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for your comments. We strive for value with the most competitive rates possible for the quality of room we offer. We are glad to hear that you were able to reap the benefits of our pursuit.

Not Impressed!

DavidCalizzzz1780, Laplace, Louisiana, United States — Sun, 28 Apr 2013 11:39:55 GMT

TripAdvisor traveler rating: 3 of 5 stars

Booked a week at this Motel around March 22,2013. First of all only people on the first floor could connect to their Internet! But there were no rooms on the first floor?? One of the workers told me...

Owner response

A TripAdvisor Member — Mon, 29 Apr 2013 19:49:40 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for comments. We are sorry to hear that your stay was less than satisfactory for the value of the room rate. We are currently addressing some Internet issues, which basically require us to...

Will not stay there again

c t, chicago — Thu, 25 Apr 2013 01:33:06 GMT

TripAdvisor traveler rating: 1 of 5 stars

We stayed at the Hotel because of a promotion (we didn't have to pay), but I was assured they had internet access and there was none. The hot tub wasn't functioning because the jets were broke.. They...

Owner response

A TripAdvisor Member — Fri, 26 Apr 2013 16:42:21 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for your comments. I am glad to hear that you were able to enjoy your complimentary stay from a promotion. We have been experiencing some Internet issues on our room floors periodically, and...

They don't honor requests, internet doesn't work, NOISY

Lee M, Las Vegas, Nevada — Mon, 22 Apr 2013 21:35:32 GMT

TripAdvisor traveler rating: 2 of 5 stars

This is my second, and last, stay, in March-April 2013. I got to PF for business, so I tried it again. Bad move. I booked for over three weeks, and I called them twice to make sure 1) I got a top...

Owner response

A TripAdvisor Member — Fri, 26 Apr 2013 17:21:00 GMT

TripAdvisor traveler rating: 0 of 5 stars

You have very misleading information in your review. Once we were able to track down your information, we were able to investigate your claims. #1. You made the reservation online, and you...

Appears they've bitten off more than they can chew

Garityme, Monroeville, Indiana — Sat, 06 Apr 2013 03:09:10 GMT

TripAdvisor traveler rating: 3 of 5 stars

Booked as a package deal with Dollywood tickets. We picked this hotel because there was an indoor hot tub. The hot tub jets are broken. Very disappointed. We asked for a couple extra pillows and were...

Owner response

A TripAdvisor Member — Mon, 08 Apr 2013 21:10:55 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for your comments. We are glad to hear that you enjoyed our clean and spacious rooms. We do have extra pillows in our inventory. However, because we are sold out means that the extra...

Gorgeous & reasonably priced

DcnCjn — Fri, 05 Apr 2013 21:41:43 GMT

TripAdvisor traveler rating: 5 of 5 stars

My Husband & I stayed in a King Room with a jacuzzi. It was spacious & clean. We loved the little balcony outside the room. Checking in was a little chaotic there were a couple of mishaps with...

Owner response

A TripAdvisor Member — Mon, 08 Apr 2013 21:08:42 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you so much for your comments. We are very happy to hear that you had an enjoyable stay. We did have an extremely busy week with Spring Break, Easter, and Dollywood all converging together. This...

Unsanitary conditions , deceiving from the outside

Ladybug7171 — Fri, 05 Apr 2013 20:47:53 GMT

TripAdvisor traveler rating: 2 of 5 stars

Cheap linens, hallways stink like feet,hot tub not working is warm but brown skin floating on top of the water. Green algae all over the floors and walls , and windows in pool area. You must pay an...

Owner response

A TripAdvisor Member — Mon, 08 Apr 2013 21:06:49 GMT

TripAdvisor traveler rating: 0 of 5 stars

Our hotel has been renovated both interior and exterior about two years ago, and we strive to preserve this condition. One of the ways to keep our hotel one of the cleanest in town is to have some...

You get what you pay for

Harleyguy54 — Fri, 05 Apr 2013 13:49:54 GMT

TripAdvisor traveler rating: 2 of 5 stars

The price is great the rooms are nice and clean but it was so noisy we got no rest. The room next to us sounded like they were in the bed with us. We called the front desk and asked for help. They...

Owner response

A TripAdvisor Member — Mon, 08 Apr 2013 20:54:14 GMT

TripAdvisor traveler rating: 0 of 5 stars

We're glad to hear that you enjoyed the cleanliness and quality of the rooms. We strive to excel in this area above and beyond other hotels, and are grateful that you were able to take advantage of...