TripAdvisor Reviews - The Fairmont Royal York Feed

Hotel is really poor shape... staff even worse.

LuisGiovanni, Los Angeles, California — Fri, 24 May 2013 04:21:12 GMT

TripAdvisor traveler rating: 2 of 5 stars

The main lobby is beautiful, but the rooms... oh, my, TERRIBLE is not accurate enough! I am a president's club member, and have enjoyed stays at many Fairmont properties around the world, but I can...

Nice place

HabLeaf, Larne, United Kingdom — Thu, 23 May 2013 10:05:04 GMT

TripAdvisor traveler rating: 4 of 5 stars

Only had afternoon tea here with friends but it was a really nice place. The only downside was that the table reserved had been moved out of the main room into a side room which was not what was...

Owner response

A TripAdvisor Member — Fri, 24 May 2013 13:36:56 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for sharing your Afternoon Tea experience from August 2012. It is wonderful to know you enjoyed the food and atmosphere. We hope to have the opportunity to welcome your return for tea and...

A hotel like NO OTHER in Canada!

Rob-ShowersAndMore, London, Ontario — Wed, 22 May 2013 20:01:38 GMT

TripAdvisor traveler rating: 1 of 5 stars

Based on the fact how SUPERBLY EXCELLENT hotel the Fairmont is on Nob Hill in San Francisco, I booked 3 nights to this one in Toronto. As soon as we arrived I could already tell this hotel needs some...

Owner response

A TripAdvisor Member — Thu, 23 May 2013 22:27:48 GMT

TripAdvisor traveler rating: 0 of 5 stars

While we appreciate your taking the time to share feedback, we are very sorry to learn of your feeling of disappointment with your experience. Our guestrooms should be sparkling clean and there is...

Wonderful Hotel, and the location is one of THE BEST

nadinehnadine, Westmount, Canada — Wed, 22 May 2013 02:13:06 GMT

TripAdvisor traveler rating: 5 of 5 stars

The hotel staff is what separates this hotel from others.... they must hire THE friendliest, most accommodating people they can find because everyone that works here went over and above the usual call...

Owner response

A TripAdvisor Member — Thu, 23 May 2013 22:29:16 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for taking the time to review your experience—we are thrilled that our friendly and helpful team made your stay (and offered some great tips to ensure that you could secure your Wizard of Oz...

Great location

4-2tokyo, Ottawa Canada — Tue, 21 May 2013 10:59:08 GMT

TripAdvisor traveler rating: 4 of 5 stars

We have stayed many times at the Royal York. Great, central location. It's a little hard to access right now due to construction close by. The hotel is very nice and stately. We had just a basic room...

Owner response

A TripAdvisor Member — Thu, 23 May 2013 22:30:32 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for your review—we are happy to know that you enjoyed your stay overall and apologize for any inconvenance accessing the hotel as a result of the City of Toronto construction in the area....

Poor Service, Poor Value

ab5602 — Sun, 19 May 2013 15:40:34 GMT

TripAdvisor traveler rating: 2 of 5 stars

Went to a conference here in May 2013. Hotel has a deep history, but frustrated by bad service. The hotel would not supply our conference with a WiFi password, even though they had the ability. ...

Owner response

A TripAdvisor Member — Mon, 20 May 2013 22:11:59 GMT

TripAdvisor traveler rating: 0 of 5 stars

While we are happy to know our history is appreciated, we are disappointed to learn we did not exceed your expectations. Your feedback is appreciated and we will follow-up on our shortfalls. I...

An incredible history

Ralph159, Aylesbury, United Kingdom — Sun, 19 May 2013 00:46:53 GMT

TripAdvisor traveler rating: 4 of 5 stars

The hotel has an incredible history & royalty & other dignitaries have stayed here. The lobby area in particular is impressive. The staff & food (we had the buffet breakfast) were both...

Owner response

A TripAdvisor Member — Mon, 20 May 2013 22:13:09 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for your review. It is wonderful to know our lobby was impressive and our team was excellent. I am happy to know you enjoyed our buffet breakfast and found your guestroom to be...

Mid-March 2013 - Room in the construction zone

Lycos, Vancouver — Sat, 18 May 2013 17:38:30 GMT

TripAdvisor traveler rating: 2 of 5 stars

We had originally booked into the Cambridge suites but changed because a friend was staying at the Fairmont. When we arrived at around 1:00 a.m. in the morning, the front desk staff informed us that...

Owner response

A TripAdvisor Member — Mon, 20 May 2013 22:14:31 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for your feedback. I am disappointed to learn of your experience and sincerely apologize. While it does not excuse your experience, we have an exterior restoration project underway. There...

Great hotel, but come on with the wifi $$$

Karissa R, Mississauga, Canada — Fri, 17 May 2013 21:14:29 GMT

TripAdvisor traveler rating: 4 of 5 stars

Love the history that went with the hotel, with today's amenities. It's a magestic building, and Prince Philip was staying there at the same time we were! Did not like the fact that as a guest,...

Owner response

A TripAdvisor Member — Mon, 20 May 2013 22:15:49 GMT

TripAdvisor traveler rating: 0 of 5 stars

It is wonderful to know you love the history of our hotel and find the building to be majestic. We hope to have an opportunity to welcome your return.

Too big for its own good?

Michael F, Vancouver, Canada — Fri, 17 May 2013 16:06:16 GMT

TripAdvisor traveler rating: 3 of 5 stars

I love the opulent lobby, location, and familiar Fairmont things like great service. But perhaps the Royal York, which when fully occupied has the same population as a town in Alberta, is too big for...

Owner response

A TripAdvisor Member — Mon, 20 May 2013 22:16:49 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for sharing the details of your stay. It is wonderful to know you found our lobby opulent, appreciated our location and found our team to provide great service. I do apologize for the wait...