TripAdvisor Reviews - aloft Arundel Mills Feed

Adequate but not plush

Pesmith929 — Mon, 20 May 2013 04:17:23 GMT

TripAdvisor traveler rating: 3 of 5 stars

If you are looking for a reasonable rate & decent rooms---this works just fine. If you are looking for plush accommodations---no. The hallways needed sweeping and the furniture in the lobby seemed a...

Got a free multi-legged roommate

JMWtrave — Wed, 08 May 2013 10:36:04 GMT

TripAdvisor traveler rating: 3 of 5 stars

Upon entering the lobby, I was warmly greeted and received requested information. From there, it was downhill from there. Internet code never worked. Front desk phone was constantly busy. When I...

Owner response

A TripAdvisor Member — Fri, 10 May 2013 18:00:28 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear JMWtrave, We are so sorry that you did not enjoy your stay at our hotel. We clearly did not meet or exceed your expectations. Please contact me at pahmed@ltdhospitality.com to discuss your...

Couples Retreat

Dropeland — Mon, 29 Apr 2013 20:33:00 GMT

TripAdvisor traveler rating: 3 of 5 stars

My group of Friends and I every 90days do a Couples retreat. Our First one of 2013 was 3 months ago. We had a FABULOUS time.. We met Dominique C at the Front Desk and she was amazing in making sure...

Owner response

A TripAdvisor Member — Fri, 03 May 2013 21:09:23 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Dropeland, Thank you for choosing our hotel during your recent visit to Hanover. We are sorry that we did not exceed your expectations this time around. Your review will be shared at our next...

Shuttle Service

Kim B, Upper Marlboro, Maryland — Sun, 21 Apr 2013 17:49:31 GMT

TripAdvisor traveler rating: 1 of 5 stars

The hotel advertises a 24 hour shuttle service. Six people were left stranded by the Hotel's shuttle service at 1:40am. Dont stay at this hotel if you need shuttle service. I had to call SPG customer...

Owner response

A TripAdvisor Member — Tue, 30 Apr 2013 21:58:21 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear KimB, We are so sorry that you experienced difficulties with our shuttle service. Our team has implemented an action plan to ensure that we are delivering quality customer service. We have...

EXCELLENCE!!!

Reggie P, Delray Beach, Florida — Tue, 26 Mar 2013 22:34:59 GMT

TripAdvisor traveler rating: 5 of 5 stars

Im writing to speak on the Housekeeping Dept. Dalia was wonderful in assisting me on my every need. Room was more than accomodating and very clean. I cannot speak enough to the attention provided on...

Loved It! Hip and Chic

iheartdawn, atlanta, ga — Sun, 24 Mar 2013 04:36:28 GMT

TripAdvisor traveler rating: 5 of 5 stars

I booked this hotel to relax and celebrate my bestfriend's birthday. During check in, the manager Ms. Dalia introduced herself, which made us feel very welcomed. Check in experience was easy and fast....

Not as cool as it looked on line

backhauk, Saugerties, NY — Fri, 22 Mar 2013 00:30:24 GMT

TripAdvisor traveler rating: 2 of 5 stars

I booked this for an overnight business trip because it was marketed as cool, focused on meeting travelers' needs. Check in was fine. Room was stark, bare and institutional instead of Euro modern....

Owner response

A TripAdvisor Member — Fri, 22 Mar 2013 20:46:22 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Valued Guest , Thank you for taking the time to write a review about your stay at the Aloft Arundel Mills. First I want to apologize on behalf of the entire Management team for the poor...

weekend with my sons

Ktfitness, Harrisburg, Pennsylvania — Thu, 21 Mar 2013 02:04:04 GMT

TripAdvisor traveler rating: 4 of 5 stars

I booked this hotel because of the cool modern vibe it portrays in the pictures. The good things are it is cool and modern and it is very close to all that arundel mills has to offer and it has A LOT...

Was ok

Lily M, San Diego — Sun, 17 Mar 2013 23:10:24 GMT

TripAdvisor traveler rating: 3 of 5 stars

I had to find a hotel by the airport on a trip east to west. My flight had been canceled. I think they should have offered guests some type of discount, since they had tons of unexpected business....

Owner response

A TripAdvisor Member — Fri, 22 Mar 2013 20:50:43 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Valued Guest , Thank you for taking the time to write a review about your stay at the Aloft Arundel Mills. Thank you for choosing our hotel Yours in Service , Harry H Hawkins...

always convenient

holly O, Baltimore, Maryland — Thu, 14 Mar 2013 19:06:28 GMT

TripAdvisor traveler rating: 5 of 5 stars

travel for work and this hotel is great for getting in and out quickly. I appreciate how each room is exactly the same so i don't have to look for anything. It is great that they serve food now at...

Owner response

A TripAdvisor Member — Fri, 22 Mar 2013 20:52:46 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Valued Guest , Thank you for taking the time to write a review about your stay at the Aloft Arundel Mills. It is our goal to ensure that every guest receives excellence with caring from...