TripAdvisor Reviews - Hampton Inn & Suites Chicago Southland-Matteson Feed

Bed Bugs - Multiple Floors!!

A B, Lake Zurich, Illinois — Mon, 20 May 2013 21:48:47 GMT

TripAdvisor traveler rating: 1 of 5 stars

Our Dance Company stayed at this hotel (which we've stayed at in years past) over this past weekend. Several of our Company moms found bed bugs in their rooms - all on different floors of the hotel. ...

Illinois

A TripAdvisor Member — Sat, 11 May 2013 12:03:49 GMT

TripAdvisor traveler rating: 5 of 5 stars

My stay at this hotel went very smoothly - from the check-in to departure. The room was fresh, clean, comfortable, and the staff always made sure I had everything I needed. I enjoyed the variety...

Owner response

A TripAdvisor Member — Tue, 21 May 2013 09:34:40 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thanks for taking the time to write a review about your recent stay at our hotel the Hampton Inn & Suites Chicago Southland-Matteson. I’m happy to read from your review that you enjoyed your stay at...

Service and stay

Anthony J, richton park, United States — Sat, 04 May 2013 17:49:03 GMT

TripAdvisor traveler rating: 2 of 5 stars

Our stay at this hotel was not good at all. It was overcrowded and noisy during our stay. Kids were slamming doors and being loud all night. I guess we picked the wrong hotel. We will not be choosing...

Owner response

A TripAdvisor Member — Tue, 21 May 2013 09:36:36 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for your feedback regarding your stay at our hotel. We always appreciate hearing from our guests - including when comments help identify ways we can improve. I understand that you were...

An Excellent, Carefree Stay

Juliann M, Studio City, United States — Thu, 02 May 2013 14:57:35 GMT

TripAdvisor traveler rating: 5 of 5 stars

I stayed at this establishment after flying in for a wedding. The hotel staff went above and beyond to make sure my stay was easy, enjoyable, and worry free. The breakfast food was top notch!!! We...

Owner response

A TripAdvisor Member — Tue, 21 May 2013 09:41:02 GMT

TripAdvisor traveler rating: 0 of 5 stars

 Our associates here at the Hampton Inn & Suites Chicago Southland-Matteson pride themselves on providing excellent guest service and will be pleased to hear they exceeded your expectations! Your...

What an experience!!!!

axs959, Harvey, Illinois — Mon, 29 Apr 2013 16:15:50 GMT

TripAdvisor traveler rating: 3 of 5 stars

My experience on 4/27th: I chose this hotel based on my experience last year and the reviews that I had seen on tripadvisor. However, I definitely chose the wrong weekend to do a little sister...

Owner response

A TripAdvisor Member — Tue, 07 May 2013 12:48:29 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for taking the time to discuss the disappointment you experienced during your stay at our hotel. Your feedback is essential to our future success! Unwelcome problems can always arise, but...

Awesome Staff

Mike J, Calumet City, United States — Mon, 29 Apr 2013 08:03:16 GMT

TripAdvisor traveler rating: 5 of 5 stars

My visit at the Hampton was excellent from start to finish. The staff assistance was fantastic, especially Alexis, I believe her name was. She was fantastic. She went above and beyond to assist us. I...

Owner response

A TripAdvisor Member — Tue, 07 May 2013 12:58:01 GMT

TripAdvisor traveler rating: 0 of 5 stars

I’m happy to read from your review that you enjoyed your stay at our hotel the Hampton Inn & Suites Chicago Southland-Matteson and thank you for taking the time to compliment our staff. Your...

Well worth the money.

Mercedes D, Denver, United States — Sat, 27 Apr 2013 17:15:41 GMT

TripAdvisor traveler rating: 5 of 5 stars

I absolutely love this place. I can't imagine paying anymore money and getting any better service. The rooms were clean,comfortable, quiet all the things you'd want in a home away from home. The...

Owner response

A TripAdvisor Member — Tue, 30 Apr 2013 13:06:55 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for such a nice review for our hotel the Hampton Inn & Suites Chicago Southland-Matteson. It is great to hear how you "love" our hotel. We look forward to your next visit.

Clean and Quiet

JUDITH S, ELBURN — Tue, 23 Apr 2013 19:29:14 GMT

TripAdvisor traveler rating: 5 of 5 stars

We were in town for a dance convention and needed a good nights rest. This hotel was very clean and quiet with an extrememly helpful staff. Very happy with our stay and would stay at this hotel again....

Owner response

A TripAdvisor Member — Tue, 30 Apr 2013 13:11:18 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for your review of our hotel the Hampton Inn & Suites Chicago Southland-Matteson. It was nice to hear you consider it very clean and quiet with an extremely helpful staff. We look forward to...

Hotel

Michele P, NYC, United States — Sat, 20 Apr 2013 14:01:42 GMT

TripAdvisor traveler rating: 5 of 5 stars

My room was spacious. Hotel has great amenities. Breakfast was very good like usual in a Hampton Inn. Hotel staff was very friendly and helpful. I can definitely recommend this hotel if you need to...

Owner response

A TripAdvisor Member — Tue, 23 Apr 2013 12:40:53 GMT

TripAdvisor traveler rating: 0 of 5 stars

 Your complimentary review of our hotel the Suites Chicago Southland-Matteson is much appreciated! We look forward to your next visit.

Heavenly

sarahsvision — Thu, 18 Apr 2013 01:41:50 GMT

TripAdvisor traveler rating: 5 of 5 stars

Every stay I am treated well and made to feel special. The rooms are some of the cleanest you will find. Everything is fresh and spotless, not to mention the sumptuous bedding. This is my number one...

Owner response

A TripAdvisor Member — Tue, 23 Apr 2013 12:44:16 GMT

TripAdvisor traveler rating: 0 of 5 stars

It is great to hear our hotel the Hampton Inn & Suites Chicago Southland-Matteson is your #1 get- a-way destination. Thank you for such a nice review.