TripAdvisor Reviews - BEST WESTERN PLUS Sandcastle Beachfront Hotel Feed

Arrogant supervisor!! Zero customer skills! Refused to take responsibility of her associates mistake!!

Tutu K, Washington DC, District of Columbia — Mon, 20 May 2013 09:57:26 GMT

TripAdvisor traveler rating: 2 of 5 stars

Reserved a 2 queen beds room ,reservation emailed to me only to get there n got a king reservation . Wen I complained to the supervisor who had zero! Customer service skills she brushed me off saying...

Owner response

A TripAdvisor Member — Tue, 21 May 2013 19:59:19 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for taking the time to write a review of our property! We pride ourselves on our customer service - which is evident by the majority of our reviews - so I cannot apologize enough that you...

Truly a day at the beach!

kacb4851, plymouth, ma. — Wed, 08 May 2013 11:52:24 GMT

TripAdvisor traveler rating: 5 of 5 stars

We spent a four day vacation in Virginia Beach with family. The hotel was great. The staff were very friendly, the room clean and comfortable. The view from our balcony was exceptional.Who wouldn't...

Room with a view!

VBfanfromPA, Bethlehem, PA — Tue, 07 May 2013 22:24:25 GMT

TripAdvisor traveler rating: 5 of 5 stars

Our family vacation was made even better by the fact that we were able to have a room on the seventh floor of this hotel. What a view! The hotel was undergoing some renovations but the guests were...

Not worth the money...

Kraigsgirl — Sat, 04 May 2013 22:56:27 GMT

TripAdvisor traveler rating: 1 of 5 stars

HORRIBLE! First off, after calling and explaining why the fact that I was stuck on the side of the road for hours and missed my check-in time, they charged me for the night...even though I could...

Loved the shower!

Andrew M, Bowling Green, Kentucky, United States — Tue, 30 Apr 2013 19:58:48 GMT

TripAdvisor traveler rating: 5 of 5 stars

I can't tell you how pleased and surprised I was when I dragged myself in and found the body wash and shampoo already available and on the wall! That was a feature I've never seen before and it...

Wonderful experience!

PTdebbi, Norfolk, VA — Tue, 30 Apr 2013 19:50:58 GMT

TripAdvisor traveler rating: 5 of 5 stars

I had the pleasure of arranging for a group of 35+ attendees for a corporate meeting at this hotel. The staff was excellent to work with and very accommodating. We held meetings at the recently...

Great location, clean, good service

Gary M, Norfolk, Virginia — Sun, 28 Apr 2013 01:07:37 GMT

TripAdvisor traveler rating: 5 of 5 stars

This hotel is in the middle of everything. All of the rooms face the ocean and the pier. Everything else you need is in walking distance. There is a restaurant in the hotel for a very convenient...

New look, even better than before

Cheermom1967 — Tue, 23 Apr 2013 23:16:22 GMT

TripAdvisor traveler rating: 5 of 5 stars

Ive stayed here before its a nice place to stay. My family enjoyed the stay and The weather was perfect and the location is even better. The free breakfast every morning is amazing . The view from our...

Best place ever !

Kag85 — Tue, 16 Apr 2013 01:44:08 GMT

TripAdvisor traveler rating: 5 of 5 stars

It was very nice and absolutely loved the staff, very nice and gorgeous location, so much to do and really I loved the great food at the restaurant in the hotel. It was very easy finding the hotel ,...

Our Hotel of Choice for VA Beach since 1997!

staycationer3, Richmond, Virginia — Fri, 12 Apr 2013 15:58:51 GMT

TripAdvisor traveler rating: 5 of 5 stars

I have actually lost count of the number of stays at this hotel; including our most recent stay, I estimate it to be around 10. Over the years, my family and I have never had an issue with...