TripAdvisor Reviews - Extended Stay America - Boston - Marlborough Feed

Never again

Fgough4, new york state — Mon, 13 May 2013 12:26:07 GMT

TripAdvisor traveler rating: 1 of 5 stars

I choose to stay here for couple reasons, one I've stayed at extended suites before and loved it. And it was listed as a 2 * where embassy suites 3* it Is not one below embassy no way. I booked...

horrible

05ittybitty, Oldsmar, Florida — Tue, 16 Apr 2013 14:36:25 GMT

TripAdvisor traveler rating: 1 of 5 stars

noisy, understaffed, breakfast? what breakfast they didnt have any coffee, and they didnt replenish any items. At 8 in the morning!!!! NOISY!!!! No sleep!!! Staff was not helpful, couldnt apply...

Not Impressed

813travelgirl, boston — Mon, 08 Apr 2013 15:06:04 GMT

TripAdvisor traveler rating: 2 of 5 stars

The first thing I check when entering my room for the first time are the sheets on the bed..sheets were not fresh..no crease marks like when you first open them up and put them on the bed..not only...

Owner response

A TripAdvisor Member — Tue, 16 Apr 2013 21:19:09 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for taking the time to write a review of your stay. The situation you described regarding the cleanness of your room and the noise disturbances are truly regrettable. We are very sorry for...

Service was great, room was not clean.

Uperseus — Sat, 30 Mar 2013 21:46:49 GMT

TripAdvisor traveler rating: 3 of 5 stars

Christine was great when I checked in. Very nice and professional. Room was ok until I went to bed. There was between the sheets. Lots of it. Gross. Slept on tops of the covers I dont know why the...

Owner response

A TripAdvisor Member — Mon, 01 Apr 2013 19:05:43 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your stay at our hotel in Marlborough. We value your comments as they will assist us in providing...

Clean and comfortable, great value!

JessD813 — Sat, 30 Mar 2013 15:42:46 GMT

TripAdvisor traveler rating: 5 of 5 stars

We recently stayed here with our two dogs for four nights while work was being completed at our home. It was difficult finding a hotel that allowed dogs, wasn't too expensive and didn't have horrible...

Owner response

A TripAdvisor Member — Mon, 01 Apr 2013 18:55:24 GMT

TripAdvisor traveler rating: 0 of 5 stars

I would like to personally thank you for taking the time to write such wonderful things about your experience at our Marlborough Extended Stay America. Our hotel is totally committed to the...

Great value, new renovation, great location

likeparty, Orlando, FL — Wed, 20 Mar 2013 14:25:27 GMT

TripAdvisor traveler rating: 4 of 5 stars

Excellent value for the Boston area. The room was renewed and quite pleasant. I had a king suite which is probably a bit smaller than many of the rooms but fine for this solo business traveler. ...

Owner response

A TripAdvisor Member — Fri, 22 Mar 2013 17:01:50 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you very much for your comments regarding your recent stay at the Marlborough Extended Stay America. We are glad that you found your stay to be pleasant and will be back the next time you are...

My new home in Mass

Jim S, Dillsburg, Pennsylvania, United States — Sun, 10 Feb 2013 15:48:35 GMT

TripAdvisor traveler rating: 5 of 5 stars

I just stayed at this hotel for a week while working sales calls in the Boston area. I understand that this hotel had recently changed over from being a Homestead Suite, but it appears the changeover...

Owner response

A TripAdvisor Member — Mon, 11 Feb 2013 18:43:20 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally...

Because of the staff"Frizelle" and housekeeping staff

T4ME2_12, Chesapeake, Virginia — Sat, 01 Dec 2012 23:06:45 GMT

TripAdvisor traveler rating: 4 of 5 stars

Not from Ma,but i spend long periods of time in MA,so i love staying at homestead studio suites,have to be honest,few unpleasant issues in the beginning and i was about to end my stay,but with the...

Owner response

A TripAdvisor Member — Thu, 06 Dec 2012 11:25:14 GMT

TripAdvisor traveler rating: 0 of 5 stars

I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our...

Week End Manager Frizelle Jones

David W, Brenham, Texas — Fri, 30 Nov 2012 13:22:02 GMT

TripAdvisor traveler rating: 2 of 5 stars

This gentleman understands the traveler, especially the working traveler and their needs. He understood our needs and especially of our concerns due to all the construction happening at this...

Owner response

A TripAdvisor Member — Thu, 06 Dec 2012 11:23:05 GMT

TripAdvisor traveler rating: 0 of 5 stars

I recently received a copy of your review, and wanted to take a moment to respond. Our company prides itself on excellent guest service, so it was gratifying to read your feedback about our staff. I...

Try someplace else first

Traveler34785, Marlborough, Massachusetts — Tue, 02 Oct 2012 13:46:47 GMT

TripAdvisor traveler rating: 2 of 5 stars

Staff at hotel friendly and helpful. 1st night stayed in room on 1st floor. Unacceptable. Room smelly and carpet stained. Had to refresh and clean kitchenette myself. Felt like we slept on two box...

Owner response

A TripAdvisor Member — Wed, 10 Oct 2012 03:36:57 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank You for taking our survey that was sent to you. I would like to apologize for any inconvenience you experienced during your stay with us. We will be renovating our Hotel this month which...