TripAdvisor Reviews - Courtyard by Marriott Miami Airport West/Doral Feed

Extremely bad customer service

Bluepj, St Georges — Mon, 06 May 2013 03:26:41 GMT

TripAdvisor traveler rating: 1 of 5 stars

Stayed at this hotel for a weekend, the staff were rude, and so un willing to assist with any issues, would not recommend this hotel to anyone, I hate bad customer service!! The staff at the front...

Below Courtyard Standards

ljahn, Venezuela — Fri, 26 Apr 2013 23:41:48 GMT

TripAdvisor traveler rating: 2 of 5 stars

As a long time Marriott Elite Rewards member I have stayed at lots of Courtyard properties across the USA and can say without a doubt this one is well below the standard. This business oriented...

Service is terrible

Zelk700 — Tue, 23 Apr 2013 00:41:38 GMT

TripAdvisor traveler rating: 2 of 5 stars

Hotel overall is alright, service is horrible though, so you notice all the small details! After my room wasn't serviced, I asked for towels over the phone, they told me that I have to come down to...

Hard to Sleep with Music Blasting from Neighboring Businesses

jocampo, Panama City Beach, Florida — Mon, 22 Apr 2013 00:04:20 GMT

TripAdvisor traveler rating: 3 of 5 stars

This hotel is located close to the airport along with other hotels. I found the staff to be helpful and friendly and informative. The room was nicely decorated and it was clean. The bed was...

We enjoyed our stay!

LAFRAGIA, Winston Salem, North Carolina — Sun, 21 Apr 2013 08:12:25 GMT

TripAdvisor traveler rating: 4 of 5 stars

Well, I must say that I am glad that (for once) I didn't read the Trip Advisor reviews before we arrived because I may not have stayed here. Please remember that often the people that have great times...

Would look for another place to stay

Julie A, DePere, WI — Sun, 14 Apr 2013 21:45:04 GMT

TripAdvisor traveler rating: 2 of 5 stars

We stayed here with 2 other couples. Each one of us had issues. The hot tub was out of service which would have been nice to be informed when we checked in. The shuttle from the airport was an hour...

No security..don't be fooled!

rjchas1954 — Mon, 08 Apr 2013 21:38:41 GMT

TripAdvisor traveler rating: 2 of 5 stars

I am a long time Marriott rewards member, no more. This hotel has security gates at the entrance/exit and a security guard, which is unusual for a courtyard of this size and configuration (typical...

Don't be fooled by the lobby

Sweetqgirl4sure, New York City, New York — Tue, 02 Apr 2013 18:51:35 GMT

TripAdvisor traveler rating: 2 of 5 stars

Lobby is renovated like other courtyards...but beyond that look out...bait and switch. Furniture in the room is worn and old. Dirty feeling as carpet is old and dark. Carpet in hallways and doors...

Under the flight path of MIA

PeowCat, Northwest — Mon, 01 Apr 2013 23:55:06 GMT

TripAdvisor traveler rating: 3 of 5 stars

Not one of the better Courtyards I've stayed at. My room was clean and comfortable. The maid left me two conditioners and no shampoo. I did not realize that the hotel was under the inbound flight...

Owner response

A TripAdvisor Member — Tue, 02 Apr 2013 14:58:20 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for taking the time to provide us with your comments regarding your recent stay with us. Please accept my apologies for the incontinences you experienced during your stay. With our close...

Very disappointed

Maritza1602 — Sun, 17 Mar 2013 13:18:37 GMT

TripAdvisor traveler rating: 2 of 5 stars

Very disappointed with this hotel. The staff was rude upon check-in and not very helpful at all. The room was comfortable and the bed well. I had never stayed at a hotel in Miami and this was my bad...