TripAdvisor Reviews - The Omni New Haven Hotel at Yale Feed

Great location, great views, not so nice rooms

stubby_galavant, San Antonio, Texas — Tue, 21 May 2013 01:17:14 GMT

TripAdvisor traveler rating: 3 of 5 stars

I stayed here in mid-May 2013. My room was on the 15th floor, which has an amazing view, simply beautiful. However. The room has a distinct and unmistakable smell of mold, which was surprising...

Wonderful Service and Location

Deborah4321, Mendham — Tue, 14 May 2013 18:33:41 GMT

TripAdvisor traveler rating: 4 of 5 stars

We recently stayed at the OMni New Haven Hotel at Yale for Mother's Day, to visit my son. From the moment we walked in, we knew we would like our stay, from the first warm greeting by the front desk...

Owner response

A TripAdvisor Member — Wed, 15 May 2013 19:09:31 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for spending Mother's Day weekend at the Omni New Haven at Yale. We are glad you were provided with great dinner suggestions so you could enjoy your time in our city. Thank you for...

Great service and comfortable stay

Valere81, Arlington, Virginia — Mon, 13 May 2013 22:59:02 GMT

TripAdvisor traveler rating: 4 of 5 stars

The service is very good. The staff is very friendly and welcoming:from the front desk that I spoke to on the phone to the doorman. Our room was very clean, quite and well equiped. The beds are...

Owner response

A TripAdvisor Member — Wed, 15 May 2013 19:18:04 GMT

TripAdvisor traveler rating: 0 of 5 stars

We are delighted to read that you found all of our associates at the Omni New Haven to be friendly and welcoming. We always appreciate the opportunity to read guest feedback and thank you for taking...

Friendliest hotel

stansthanunathan, Atlanta, Georgia — Sat, 11 May 2013 10:16:27 GMT

TripAdvisor traveler rating: 5 of 5 stars

Very helpful staff. Very courteous and efficient. The Filipino front desk girl.... I think her name is Aubrey. She is a class act. Staff like this make the stay special. The doorman was great too....

Owner response

A TripAdvisor Member — Tue, 14 May 2013 19:48:58 GMT

TripAdvisor traveler rating: 0 of 5 stars

We appreciate your review and your compliments of Aubrey. We look forward to recognizing her for a job well done and hope you will return soon.

Enjoyed our stay at the Omni in New Haven

ericjf2, new york — Thu, 09 May 2013 07:38:20 GMT

TripAdvisor traveler rating: 4 of 5 stars

We made a last minute decision to relax in and tour New Haven, especially the Yale area. We had no reservations and just drove to New Haven and went to the front desk at the Omni. The clerk was...

Owner response

A TripAdvisor Member — Wed, 15 May 2013 19:33:10 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for your impromptu decision to stay at the Omni New Haven at Yale. We are glad you enjoyed your time with us and hope you will return for another getaway soon!

Terrific Service

Christmas2010, Atlanta, Georgia — Mon, 06 May 2013 00:24:14 GMT

TripAdvisor traveler rating: 5 of 5 stars

The service given at the Omni is the kind of service I usually get from expensive European hotels. Everyone from the doorman (who remembered me after a year away!), to the front desk staff to the...

Owner response

A TripAdvisor Member — Tue, 07 May 2013 18:44:46 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for your complimentary review of the Omni New Haven. We are pleased to read that the service you received at our hotel ranked us among the finest hotels. It will be our pleasure to have you...

Wonderful property!

brandon52, Providence, Rhode Island — Wed, 01 May 2013 12:40:12 GMT

TripAdvisor traveler rating: 5 of 5 stars

My husband and I stayed here for one night and couldn't have been happier with the hotel and the staff. At check-in we got upgraded to a corner suite for free, which was a large, spotless, and...

Great!

R S, Philadelphia, Pennsylvania — Tue, 23 Apr 2013 03:46:35 GMT

TripAdvisor traveler rating: 5 of 5 stars

Located in the heart of downtown close to Yale. Very clean rooms. Wonderful staff. An additional $3 a day parking tax is charged if you use the garage. On the weekends you can hear all the downtown...

Owner response

A TripAdvisor Member — Tue, 23 Apr 2013 18:36:33 GMT

TripAdvisor traveler rating: 0 of 5 stars

We are glad you enjoyed the location and rooms at the Omni New Haven at Yale. We also appreciate your compliments of our staff and hope you will return again soon.

Probably the nicest places in New Haven, but it is expensive

TheBGRTraveler, Bangor, Maine — Wed, 17 Apr 2013 02:45:02 GMT

TripAdvisor traveler rating: 4 of 5 stars

This is by far one of the best places in New Haven to stay. The location is perfect; right near the Green and Chapel Street. The rooms were immaculate and we received a complimentary fruit basket upon...

Owner response

A TripAdvisor Member — Wed, 17 Apr 2013 19:12:34 GMT

TripAdvisor traveler rating: 0 of 5 stars

We are delighted to read that you had a great experience at the Omni New Haven at Yale. Thank you for taking advantage of our Select Guest Program and for writing a review. We look forward to a...

Classic Omni Stay

2SunSisters, Madison, Wisconsin — Sat, 13 Apr 2013 22:48:03 GMT

TripAdvisor traveler rating: 4 of 5 stars

My experience with the staff was pretty consistent with what I know of Omni customer service. I was there with a group and had to check people into 10 different rooms. The front desk agent was...

Owner response

A TripAdvisor Member — Wed, 17 Apr 2013 19:32:18 GMT

TripAdvisor traveler rating: 0 of 5 stars

We appreciate the opportunity to read about your stay and are glad that you experienced the high level of service that you have come to expect from the Omni brand. We assure you that cleanliness is a...