TripAdvisor Reviews - Holiday Inn Express Hotel & Suites Feed

The Good, The Bad and, The UGLY

TomGNorthport_Ny, northport, ny — Fri, 12 Apr 2013 21:05:34 GMT

TripAdvisor traveler rating: 2 of 5 stars

THE GOOD Stayed 3 nights, April 2013 for a convention in Hartford where ALL the hotels were booked solid. Hotel is right off I91 south of Hartford ... very convenient. Plenty of free parking - very...

Owner response

A TripAdvisor Member — Mon, 15 Apr 2013 13:59:56 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear TomGNorthport_Ny; I apologize that you did not enjoy your stay with us. We did have many groups in house that weekend as Hartford had many ongoing functions. Depending on room types...

Good Hotel, Easy Access to Freeway

Bentonwoods — Sat, 16 Mar 2013 22:09:13 GMT

TripAdvisor traveler rating: 4 of 5 stars

We arrived late and were greeted warmly. No problems checking in. The room was standard Holiday Express - very clean, comfortable, and affordable. We got a good nights rest. Rooms were quiet.Breakfast...

Owner response

A TripAdvisor Member — Mon, 18 Mar 2013 16:52:00 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Bentonwoods, Thank you for taking the time to complete a review on our hotel. I am glad to read that you enjoyed your stay with us and you were greeted warmly upon arrival. Many guests...

Great stay

jason201, Fort Worth, Texas — Thu, 14 Mar 2013 20:28:54 GMT

TripAdvisor traveler rating: 5 of 5 stars

Good experience for a week long business trip. Hotel was clean staff was nice. Best part was the shuttle service. Very knowledgeable and personable driver named Santos. Gave good recommendations on...

Owner response

A TripAdvisor Member — Fri, 15 Mar 2013 14:18:25 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear jason201, More play and less work always sounds better. Thank you for taking the time to acknowledge Santos, our Shuttle Driver. He is a team player and knows Hartford area to make great...

Nice, Clean, Great Staff

Robert H, Alexandria Bay — Thu, 14 Mar 2013 17:08:50 GMT

TripAdvisor traveler rating: 4 of 5 stars

I don't usually write reviews of hotels but this was a good one for being a chain on the lower to mid level. While not in a neighborhood that offers much other than business, the hotel is easy to...

Owner response

A TripAdvisor Member — Fri, 15 Mar 2013 14:16:00 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Robert H, Thanks you for the recommendation of our hotel and staff! I appreciate your time. Many guests do enjoy the convenience of complimentary parking as downtown charges and we offer a...

Excellent Hotel

Kevinc445 — Mon, 04 Mar 2013 16:31:10 GMT

TripAdvisor traveler rating: 5 of 5 stars

I recently stayed at this hotel for one night as me and friends attended a concert at XL Center. Super clean hotel, amazing service, shuttle service that brought us anywhere we needed to go. The room...

Owner response

A TripAdvisor Member — Wed, 06 Mar 2013 15:34:49 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Kevinc445, Thank you so much for an awesome review! I agree we are a good place to stay when having events in Hartford as we do offer the complimentary shuttle so guests do not have to worry...

Average Stay

Godiva0318, New Jersey — Thu, 21 Feb 2013 17:36:15 GMT

TripAdvisor traveler rating: 3 of 5 stars

I recently stayed at this Holiday Inn for a one-night business trip. I can't say there was anything exceptional or particularly poor about this hotel... it was simply average. For a one or two night...

Owner response

A TripAdvisor Member — Fri, 22 Feb 2013 15:12:50 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Godiva 0318; Thank you for your review. The team and I strive for providing excellent service and we did not meet your expectations and for that I do apologize. I like to think we are above...

Great hotel and Staff

Magaly L, New York City, New York — Wed, 06 Feb 2013 23:27:46 GMT

TripAdvisor traveler rating: 5 of 5 stars

I was driving back home to Ny when I realized that I wasnt going to make it so I decided to stay at a hotel. I read the reviews about your hotel and was very expressed, I called and was very pleased...

Owner response

A TripAdvisor Member — Fri, 08 Feb 2013 17:17:51 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Magaly L, Thank you for such a great review! It is nice to know that indeed guests are reading the reviews and making the decision to stay here. We are so fortunate to have a great team at...

A great reminder of the power of customer service

David F, New York City, New York — Sun, 03 Feb 2013 21:42:30 GMT

TripAdvisor traveler rating: 5 of 5 stars

I also stayed here for one night while visiting the University of Hartford. The room was very spacious, and while it was a bit cool when I arrived, (it was about 10 degrees that night) cranking up the...

Owner response

A TripAdvisor Member — Mon, 04 Feb 2013 14:12:06 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear David F, Service definitely can make or break a hotel in today's world as we all have nice rooms and great bedding packages. But it is the team that goes the extra mile and I am fortunate to...

Decent hotel - good for short stay

Fran G, Cleveland, Ohio — Wed, 30 Jan 2013 15:19:37 GMT

TripAdvisor traveler rating: 3 of 5 stars

Stayed here for one night while visiting the U of Hartford. It was clean and the staff was very nice. The room was kind of humid, but otherwise it was fine. We didnt have a car and it's in a sort...

Owner response

A TripAdvisor Member — Fri, 01 Feb 2013 15:51:21 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear FranG, Thank you for your comments. The shuttle is definitely a plus of our hotel as guests do not have to worry about finding parking downtown, trafic and paying at times. I know you...

Excellent service and stay

Rachel G, New York City, New York — Mon, 14 Jan 2013 01:46:04 GMT

TripAdvisor traveler rating: 5 of 5 stars

Both front-desk managers that I interacted with, Samantha and Arsenio, were absolutely excellent. They were welcoming, efficient, helpful, and friendly. When I checked in at night, Samantha offered me...

Owner response

A TripAdvisor Member — Tue, 15 Jan 2013 14:51:19 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Rachel G, Thank you so much for taking the time to review us. And to give us an Excellent review on top of that! I appreciate you acknowledging how the team takes customer service so...