TripAdvisor Reviews - HYATT house Austin / Arboretum Feed

Customer Service Not Forgotten

Laplacet, Austin, Texas — Sat, 18 May 2013 04:15:31 GMT

TripAdvisor traveler rating: 5 of 5 stars

I travel quite a lot. This place was great from the time we stepped in the door. The girl at the reception was extremely helpful and friendly. This is a place that hasn't forgotten what customer...

Owner response

A TripAdvisor Member — Mon, 20 May 2013 14:17:49 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for taking time to review our hotel on Trip Advisor. I appreciate the wonderful comments regarding the customer service you received. We pride ourselves in our quest to be the cleanest and...

Highly Recommend!

brentripper, Dallas, Texas — Mon, 15 Apr 2013 20:41:43 GMT

TripAdvisor traveler rating: 5 of 5 stars

Great experience, awesome location. The staff was helpful and courteous, and I felt safe. Pets are allowed but do not list the cost on their website, so I had sticker shock at checkout. Their room...

Owner response

A TripAdvisor Member — Sat, 27 Apr 2013 22:32:43 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for taking time to review our hotel on Trip Advisor. I was glad to see you enjoyed your stay and have already posted your comments on our "Brag Board" for our team members to enjoy. ...

Great bargin that comes with clean, quite atmosphere.

ReadyRalph1 — Fri, 05 Apr 2013 21:18:38 GMT

TripAdvisor traveler rating: 5 of 5 stars

The hotel personnel is super friendly and the rooms are clean and quite. A full breakfast is served in the morning which helps to start the day positively. The hotel has quick access to major...

Owner response

A TripAdvisor Member — Sat, 27 Apr 2013 22:28:43 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for taking the time to provide a review of our hotel on Trip Advisor. I am happy to see you enjoyed your stay and appreciate the positive comments regarding the service you received. I...

Great Hotel

Sara P, Corpus Christi, Texas — Fri, 15 Mar 2013 00:06:08 GMT

TripAdvisor traveler rating: 4 of 5 stars

Hotel was nice and updated. The room was big with a couch and small fridge. The beds were comfortable and it was quite. The breakfast in the morning was pretty impressive for a complimentary...

Owner response

A TripAdvisor Member — Mon, 25 Mar 2013 14:22:00 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for taking time to review our hotel on Trip Advisor. I was excited to read your review with such a positive title "Great Hotel". I was happy to see you enjoyed your stay at our hotel. ...

Not My Style

Oenophile99, Rochester, Minnesota — Mon, 11 Mar 2013 20:52:21 GMT

TripAdvisor traveler rating: 3 of 5 stars

This place gets great reviews but it is just not my style. The property has a few buildings some of which are separate from the reception/lobby area. This can be inconvenient when, as in my case, it...

Owner response

A TripAdvisor Member — Mon, 25 Mar 2013 14:30:40 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for taking time to provide a review of your stay with us on Trip Advisor. I am sorry to hear that our hotel is not your style and apologize for the condition of your room upon your arrival....

Great stay

DazMan8, Melbourne, Australia — Fri, 01 Mar 2013 02:48:50 GMT

TripAdvisor traveler rating: 5 of 5 stars

Was travelling for business and stayed here on the recommendation of Trip Advisor. Wasn't let down. Nice clean and comfortable rooms, friendly service. My TV wasn't working and whilst I was out they...

Owner response

A TripAdvisor Member — Mon, 25 Mar 2013 14:35:23 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for taking time to review our hotel on Trip Advisor. I was happy to see you enjoyed your stay to include the service provided by our associates as it is our goal to provide "Authentic...

Wonderful

cbese, Houston, Texas — Thu, 21 Feb 2013 21:00:52 GMT

TripAdvisor traveler rating: 5 of 5 stars

We are very familiar with the Austin area since we go multiple times a year. We usually stay in the downtown area but this time we needed a hotel near the Eddie V's at Arboretum for a family...

Owner response

A TripAdvisor Member — Mon, 25 Mar 2013 14:39:47 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for taking time to review our hotel on Trip Advisor. It is always our goal to provide our guests with a memorable experience and I am happy to see the your experience was "Wonderful" and...

Space and Value

orangetiger10, Orange, Texas — Mon, 18 Feb 2013 13:23:32 GMT

TripAdvisor traveler rating: 4 of 5 stars

This is an older property, but has very large rooms with kitchens , living room etc. Good location near mall shopping between 183 and Mopac. clean , good staff. If you need room and don't care...

Owner response

A TripAdvisor Member — Mon, 25 Mar 2013 14:53:55 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for taking time to review our hotel on Trip Advisor. I was happy to see you enjoyed your stay and appreciate the feedback provided. We strive to provide our guests with an experience of...

EXCELLENT!

Gwen17Dayton, Dayton — Thu, 07 Feb 2013 15:13:12 GMT

TripAdvisor traveler rating: 5 of 5 stars

The rooms are spacious, elegant, clean and roomy. Staff are knowledgeable, professional and attentive. Hotel is in close proximity to major shopping (DSW, Chicos, Dillards, Coldwater Creek) and a...

Owner response

A TripAdvisor Member — Sun, 10 Feb 2013 18:59:03 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Gwen17Dayton, Thank you for choosing the Hyatt house Austin Arboretum and taking the time to review our hotel on Trip Advisor. I sincerely appreciate the positive feedback regarding not only...

What a Pleasant Surprise

HappyHackerNo1, Texas — Wed, 23 Jan 2013 22:01:01 GMT

TripAdvisor traveler rating: 5 of 5 stars

We spent three nights at the Hyatt House in Austin over the weekend. This was a huge surprise. The receptionist was knowledgeable and efficient. She quickly gave us the room we needed. When we...

Owner response

A TripAdvisor Member — Sun, 10 Feb 2013 18:53:54 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear HappyHackerNo1, It is nice to see the subject read "What a Pleasant Surprise". We stive to provide "Authentic Hospitality" as well provide a place where our guests feel like a welcome...