TripAdvisor Reviews - Palace Hotel Feed

Beautiful old property, nice staff, but shabby rooms

TetonMom — Tue, 21 May 2013 17:04:28 GMT

TripAdvisor traveler rating: 3 of 5 stars

The hotel is so grandly beautiful, and the people here are super nice. Krisna, Morey, and Matt at the Front Desk were ever so kind and helpful. However, the rooms are in such a shabby state of...

Owner response

A TripAdvisor Member — Thu, 23 May 2013 19:31:13 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for sharing your feedback with us. We are very glad you found our ambassadors so friendly and helpful. Your compliments, along with your comments about the rooms and prices will be...

Classic

RRad_12, Newport Beach, California, United States — Tue, 21 May 2013 16:28:08 GMT

TripAdvisor traveler rating: 5 of 5 stars

My husband and I stayed here last year and absolutely loved it. It was historic and great for a mini honeymoon trip. The staff was very nice and although the decor is very dated it is a part of it's...

Historical hotel

nagui_chouha, Alexandria, Egypt — Sun, 19 May 2013 21:24:30 GMT

TripAdvisor traveler rating: 5 of 5 stars

I was in a business conference in Muscone convention center ,walking distance from this historical hotel,service excellent ,enjoyed much taking my breakfast in their restaurant ,with the smell of...

Disappointing

Luis M, Mexico City — Sun, 19 May 2013 17:46:52 GMT

TripAdvisor traveler rating: 3 of 5 stars

For being a Luxury Collection Hotel, the services, in-room amenities, furniture and cleanliness is kind of disappointing. -The carpet was stained and old (not dirty, just stained) -The furniture is...

Owner response

A TripAdvisor Member — Tue, 21 May 2013 23:39:58 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you very much for your review. We are very pleased you found our staff so attentive, helpful and friendly. Your compliments, along with your suggestions about the rooms, coffee service and pool...

Outstanding experience even with our problems

drlawrie, Saint Paul, Minnesota — Sat, 18 May 2013 16:34:45 GMT

TripAdvisor traveler rating: 5 of 5 stars

From the moment we arrived, we were greeted warmly and taken care of. Paul, the doorman, was very helpful and went out of his way to make suggestions for things to do and see. It turns out, we...

Owner response

A TripAdvisor Member — Wed, 22 May 2013 00:01:47 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you so much for your review and very generous praise of our staff. We sincerely hope you are recovering from your back spasm quickly, and are very sorry you experienced such pain while at our...

Historic Gem, great value

leftyonkey, Miami, Florida — Wed, 15 May 2013 16:18:14 GMT

TripAdvisor traveler rating: 5 of 5 stars

My family and I stayed here for one night on a driving trip down the California coast. The hotels is a grand dame in the city where you have many hotel choices. The lobby has the wow factor as soon as...

Beautiful hotel; great location

BarbKnowles, Washington DC, District of Columbia — Wed, 15 May 2013 14:36:44 GMT

TripAdvisor traveler rating: 4 of 5 stars

Stayed here for work and thought the staff was friendly and flexible. I checked in early; front desk agreed to change my room (first one smelled like a hospital). Rooms have high ceilings and a big...

Older, Elegant Hotel

adbrat, Los Angeles, California — Wed, 15 May 2013 03:19:02 GMT

TripAdvisor traveler rating: 4 of 5 stars

I stayed at the Palace Hotel for 2 nights, while in town for business. It is located in the Financial District and close to just about everything. We took a morning walk to Union Square, Chinatown &...

Good Value Luxury Hotel in Historic San Francisco Building

RNPSHP, Los Angeles, California — Wed, 15 May 2013 00:24:58 GMT

TripAdvisor traveler rating: 4 of 5 stars

Having stayed in many good to great hotels in San Francisco over the years, we were surprised to find that one of the best ones in town is not overpriced like its peers. We had both a deluxe room, and...

Owner response

A TripAdvisor Member — Tue, 21 May 2013 16:12:25 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you very much for sharing your feedback and your praise about our rates, well-appointed rooms, timeless architecture and knowledgeable staff. We also appreciate you bringing to our attention...

Old World Charm with flawless service

WorkingMomNYC2, NYC — Mon, 13 May 2013 20:39:05 GMT

TripAdvisor traveler rating: 5 of 5 stars

I recently stayed at the Palace Hotel for 5 nights while in town on business and it exceeded my expectations on service, which compensated for any reservations someone would have on parts of the hotel...

Owner response

A TripAdvisor Member — Tue, 21 May 2013 16:13:26 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you very much for providing us with your valuable feedback. We’re so happy that we were able to make your stay comfortable during your busy week, and our Ambassadors will love to hear that their...