TripAdvisor Reviews - The Roberts Mayfair Feed

Family trip

Mark K — Thu, 09 May 2013 04:34:28 GMT

TripAdvisor traveler rating: 5 of 5 stars

Excellent location, service and food. Awesome location for Six Flags, Grants Farm and everything else in between. A separate sitting room while the kids go to sleep, and have fun as adults do on...

Historic Hotel - Good enough

cauliflwer, Worcester, Massachusetts — Tue, 07 May 2013 17:20:42 GMT

TripAdvisor traveler rating: 3 of 5 stars

We stayed here at the end of April 2013 while attending an event at the America's Center/Edward Jones Dome. The place was clean, the staff was friendly, and the rooms were generous/large. As a...

Ok room, poor customer service

Elizabeth D, Nashville, Tennessee, United States — Mon, 29 Apr 2013 18:59:08 GMT

TripAdvisor traveler rating: 2 of 5 stars

My husband and I stayed at this hotel for 2 nights. The first night we had major noise issues with the guests in the room next door. When we tried to call the front desk, 1 phone in the room was not...

Very Dirty Room!!!!!!

jasonr373, Elkhorn, Wisconsin — Sat, 20 Apr 2013 00:51:42 GMT

TripAdvisor traveler rating: 3 of 5 stars

I stayed one night for the Cardinals game on Saturday April 13, 2013. The room was not quite ready around 10am which was fine. Went to the Cards game then went for dinner. checked in around 4pm. Went...

"Dirty Rooms"

Kelly M, Wheatland — Thu, 18 Apr 2013 02:35:34 GMT

TripAdvisor traveler rating: 1 of 5 stars

Stayed at this hotel in April and was not impressed with it. Had to change rooms three times because our bed sheets were not clean. There was dried blood on the bathroom floor. We were told there...

Owner response

A TripAdvisor Member — Tue, 07 May 2013 20:24:19 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Guest, Thank you for taking the time to comment on your recent visit to the Mayfair. We value feedback from all our guests, and strive always to improve the guest experience. We do recall your...

Too hot to sleep

bamatraveler08, Alabama — Tue, 09 Apr 2013 22:33:53 GMT

TripAdvisor traveler rating: 3 of 5 stars

A prime example of why we need reviews. Chosen by my company as a three star hotel off Hotwire. Nicely appointed old hotel. Smooth checkin, nice small room with all that is needed for a short stay...

Owner response

A TripAdvisor Member — Tue, 07 May 2013 20:04:53 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Guest, Thank you for taking the time to review your stay with us. It is through feedback such as yours that we are able to identify areas for improvement. We do apologize for the discomfort...

Stay was fine, but charged twice

marbie4184, Richmond, Virginia — Mon, 25 Mar 2013 21:29:32 GMT

TripAdvisor traveler rating: 2 of 5 stars

It wasn't the best place I have stayed, nor was it the worst. No microwave or fridge, which was not advertised, so no surprises there. The Wireless internet was not very good or strong. Most of the...

Owner response

A TripAdvisor Member — Tue, 07 May 2013 19:50:25 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Guest, It would definately seem that our front desk and accounting team did not perform up to expectations during your stay. We strive to make each guests visit to the Mayfair memorable, and we...

Hotel was okay, "business center" was severely lacking

Les F, Davidsonville, Maryland — Wed, 13 Mar 2013 10:39:43 GMT

TripAdvisor traveler rating: 3 of 5 stars

Overall the hotel was average. Clean, up to date furniture etc. Location itself is noisy so you can't expect miracles. The important thing are the details that are hard to find on their site....

Owner response

A TripAdvisor Member — Tue, 02 Apr 2013 19:09:44 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Les, As always, we appreciate you taking the time to review your stay with us as this gives us the opportunity to respond to the needs of our guests. We regret your disappointment with the lack...

Great stay

Erica B, Manchester, Missouri — Sun, 24 Feb 2013 03:43:45 GMT

TripAdvisor traveler rating: 5 of 5 stars

I stayed at the Roberts Mayfair on Saturday February 16. My friends and I booked two King bed rooms online, since it was the cheapest option. We were just staying downtown so we could go to a few bars...

Owner response

A TripAdvisor Member — Mon, 25 Feb 2013 17:28:21 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Valued Guest, On behalf of the team here at the Mayfair we would like to say how delighted we are that your visit with us was a memorable one! We strive to make each guest feel special, and...

Loud, not clean

Robin D — Mon, 18 Feb 2013 21:44:19 GMT

TripAdvisor traveler rating: 2 of 5 stars

Well, I was hesitant to stay here because of all of the negative reviews, but I got a good deal on priceline so we gave it a shot. I was traveling with my husband and 2 young boys. The location was...

Owner response

A TripAdvisor Member — Wed, 20 Feb 2013 22:05:38 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Valued Guest, We truly regret that your stay at The Mayfair was not completely enjoyable. Unfortunately the night of your stay (Saturday) also co-incided with Mardi Gras, (St.Louis has the 2nd....