TripAdvisor Reviews - Extended Stay America - Roanoke - Airport Feed

college graduation

PopesReviews, Lawrenceburg, KY — Mon, 20 May 2013 12:32:07 GMT

TripAdvisor traveler rating: 4 of 5 stars

Needed a block of rooms to attend college graduation for only one night at a reasonable price. Though 30-45 minutes away, this satisfied the criteria. Bethany at the front desk was pleasant and...

Owner response

A TripAdvisor Member — Wed, 22 May 2013 20:40:10 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for posting such a wonderful review. I am so proud to know that Bethany provided you both pleasant and efficient service during your stay with us. We hope you had a great time at the...

Overall it was a nice stay and a good deal

Mwinschel — Fri, 26 Apr 2013 01:52:44 GMT

TripAdvisor traveler rating: 3 of 5 stars

I was a bit scared after some of the reviews. Have stayed there before, no issues and was there on business again. Room was clean again, everything in working order, bed comfortable. Only issue is...

Owner response

A TripAdvisor Member — Wed, 01 May 2013 17:46:28 GMT

TripAdvisor traveler rating: 0 of 5 stars

I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know that the noise level in your room was uncomfortable. We are sorry for this issue, and in the...

Only if your on a tight budget

aronszekely, Okinawa, Japan — Mon, 25 Feb 2013 12:17:53 GMT

TripAdvisor traveler rating: 3 of 5 stars

I feel like i only booked this because of the price difference. So if your major concern is getting a good deal maybe you would like it here. I cant remember the exact rate but I think it was about 59...

Owner response

A TripAdvisor Member — Mon, 11 Mar 2013 21:39:08 GMT

TripAdvisor traveler rating: 0 of 5 stars

I recently received a copy of your review, and wanted to take a moment to respond. Our company prides itself on providing great service and great rooms at great rates, which is why I was so...

February 2013 visit

wfrain — Sun, 17 Feb 2013 16:58:24 GMT

TripAdvisor traveler rating: 3 of 5 stars

Room not well cleaned - found pair of slippers and two chargers plugged in....kitchen had big burn mark on counter, cabinet door off hinges, overall cleanliness poor. Bedspreads found on beds in...

Owner response

A TripAdvisor Member — Mon, 11 Mar 2013 21:39:47 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for taking the time to make us aware of your experience. I know how committed we are to satisfying our guests, which is why it gave me great pleasure to read your kind words about our...

more than a room

Joe1Lee, Chester NJ — Tue, 29 Jan 2013 03:07:39 GMT

TripAdvisor traveler rating: 4 of 5 stars

I booked this room on Hotwire for $41.00. It was rated as a 2 star with 60% approval by Hotwire users. Which I use as a guide when using Hotwire. It is off 81/581 a few miles. The place has an...

Owner response

A TripAdvisor Member — Fri, 08 Feb 2013 22:05:55 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally...

Great stay, will come again.

lettergopher, Roanoke, Virginia — Thu, 24 Jan 2013 22:06:02 GMT

TripAdvisor traveler rating: 4 of 5 stars

Had a late check-in and the front counter person was very nice and friendly. The room was clean and nice. The hotel has new sheets and comforters which are soft and warm. I would stay at this hotel...

Owner response

A TripAdvisor Member — Fri, 08 Feb 2013 22:05:12 GMT

TripAdvisor traveler rating: 0 of 5 stars

It was very kind of you to take the time to publish such a positive review of your stay. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies...

Be Aware

drkelly05, Long Island City, New York — Tue, 18 Dec 2012 03:49:33 GMT

TripAdvisor traveler rating: 1 of 5 stars

I booked this hotel for an extended weekend after reading reviews on this site. I can honestly say I have never had such a horrid experience. Checking in was fine..While walking to our room, there was...

Owner response

A TripAdvisor Member — Fri, 21 Dec 2012 20:53:41 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for taking the time to review your recent stay. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please...

A Place You Can Call Home Even if for a Little While

Bryan H, Roanoke, Virginia — Fri, 14 Dec 2012 18:49:49 GMT

TripAdvisor traveler rating: 5 of 5 stars

My fiancee and I relocated to Roanoke for employment. We found the Extended Stay America on the Internet, loved the rates and relocated immediately. During our 40-day stay here, which gave us time...

Owner response

A TripAdvisor Member — Fri, 21 Dec 2012 20:52:44 GMT

TripAdvisor traveler rating: 0 of 5 stars

I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our...

Great experience with even better service!

Rdgraves1986 — Thu, 06 Dec 2012 18:41:19 GMT

TripAdvisor traveler rating: 5 of 5 stars

First impressions are lasting impressions and this hotel definitely will leave you satisfied. From the comfort of the rooms and their overly convient accommodations, the assertiveness and courteous...

Owner response

A TripAdvisor Member — Mon, 10 Dec 2012 21:56:41 GMT

TripAdvisor traveler rating: 0 of 5 stars

"Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally...

Friendly Service

USATravelingTech, Roanoke, Virginia — Thu, 29 Nov 2012 17:13:55 GMT

TripAdvisor traveler rating: 4 of 5 stars

I have stayed here for 13 weeks and enjoyed it. I feel very safe here, and it is close to shopping and Gold gym. the staff are friendly and have spoiled my cat and dog by having treats for them and...

Owner response

A TripAdvisor Member — Mon, 10 Dec 2012 21:55:41 GMT

TripAdvisor traveler rating: 0 of 5 stars

"It was very kind of you to take the time to publish such a positive review of your stay. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies...