TripAdvisor Reviews - Residence Inn Austin Northwest / Arboretum Feed

more than expected

Bob R, Plano, Texas, United States — Sun, 12 May 2013 15:13:05 GMT

TripAdvisor traveler rating: 5 of 5 stars

I've traveled extensively over the years and this has been one of the best experiences. The staff was always curtious, the breakfast was fresh and hot with a wide varity to satisfy everyone, the...

Exceptional Staff

SaraandBob, Boca Raton, Florida — Sun, 05 May 2013 17:27:05 GMT

TripAdvisor traveler rating: 5 of 5 stars

We recently stayed at the Residence Inn Arboretum in Austin, TX. Two issues arose during our stay and the staff at the hotel resolved both issues in an extremely efficient and expeditious manner. ...

Owner response

A TripAdvisor Member — Tue, 07 May 2013 20:56:48 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear SaraandBob, We wanted to thank you for taking time out of your day to share with us comments about your stay! We ensure that our team is well trained when they encounter a problem with...

Oldie but Goodie!

Hingy7, Des Moines, Iowa — Fri, 03 May 2013 14:20:11 GMT

TripAdvisor traveler rating: 4 of 5 stars

I stayed here for 3 weeks on business with my dog. I highly recommend this hotel if you have a dog. This hotel is the true definition of Residence Inn. It's located in a commercial area, but it was...

Owner response

A TripAdvisor Member — Tue, 07 May 2013 20:54:39 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Hingy7, We appreciate you and can’t thank you enough for your kind words regarding your stay! We can’t wait to welcome you back to our hotel and if we can ever be of assistance, please...

Safe choice

Kim K, Naples, Florida — Wed, 24 Apr 2013 18:27:00 GMT

TripAdvisor traveler rating: 3 of 5 stars

I stayed at the Residence Inn for two days last weekend - on business in Austin. The other reviews on this property are in total pretty much right on. I had a good stay. The property is clean. The...

Owner response

A TripAdvisor Member — Tue, 30 Apr 2013 18:41:22 GMT

TripAdvisor traveler rating: 0 of 5 stars

Deal Kim K, Thank you for your review!! We certainly appreciate your kind words regarding our staff and our property being clean!! Our hotel mission is to be clean and friendly and I’m glad that...

Great Area! Friendly Staff!

GilysGirl, Albany, New York — Thu, 18 Apr 2013 13:14:11 GMT

TripAdvisor traveler rating: 4 of 5 stars

The staff is friendly and accomodating. They are eager to know you and assist in anyway possible. The rooms are average, not as upgraded as I had expected but doable. The breakfast and managers...

Owner response

A TripAdvisor Member — Mon, 06 May 2013 15:55:10 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear GilysGirl, Thank you kindly for the review! We really appreciate you taking the time to share with other customers about your experience! We are very glad that you recognized that our staff...

At the crossroads of everything north, south, east or west

RickBeaulieu, Christiansburg, Virginia — Mon, 01 Apr 2013 03:11:17 GMT

TripAdvisor traveler rating: 4 of 5 stars

Comfortable hotel, full kitchen, separate living area from bedroom. I found it convenient to all major roads that can get you anywhere in the Austin area. Includes breakfast and Internet. Pretty good...

Owner response

A TripAdvisor Member — Fri, 12 Apr 2013 17:07:18 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear RickBeaulieu, Thank you so much for the review!!! We certainly appreciate the feedback and today we used your compliant about the shampoo and conditioner as a training piece for our...

A Very Pleasant Business Trip

Stephen W, Phoenix, Arizona — Wed, 20 Mar 2013 23:18:48 GMT

TripAdvisor traveler rating: 5 of 5 stars

Recently stayed here during a business trip. The staff was very nice. They make you feel at home and welcome everytime they see you. I had a small problem that was resolved immediately and some yummy...

Owner response

A TripAdvisor Member — Fri, 12 Apr 2013 16:29:42 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Stephen W, Wow! What a great review on our hotel! We sincerely appreciate you not only taking the time out of your busy day to review our hotel, but also to let other customers know about...

Residence Inn Austin Northwest / Arboretum

PradeepAngadi, Bangalore — Sun, 20 Jan 2013 03:04:15 GMT

TripAdvisor traveler rating: 5 of 5 stars

One among the best hotels in terms of quality and service.., price is bit more and changing but cool to stay., you have malls and gateway theatre near by.. not more away from down town / 6th...

Owner response

A TripAdvisor Member — Tue, 05 Feb 2013 19:24:31 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear PradeepAngadi, Thank you so much for your review!! We are so glad that you think our hotel is one of the best in terms of quality and service as that is what we strive for!! We are located...

Good place to stay for business

Marcy54, Dallas, TX — Sun, 30 Dec 2012 01:32:16 GMT

TripAdvisor traveler rating: 4 of 5 stars

I stayed one night for a business trip and found this to be a good option. Complimentary happy hour was just okay, but breakfast was much better. Rooms are clean and spacious and it's nice to have...

Owner response

A TripAdvisor Member — Tue, 05 Feb 2013 19:09:57 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Marcy54, Thank you so much for your review and for taking the time out of your day to let other guests know about your experience with us at the Residence Inn Austin NW/Arboretum!! As you...

Don't expect the Ritz, but it has some good points.

Abernathy15, New Canaan, Connecticut — Tue, 11 Dec 2012 15:51:14 GMT

TripAdvisor traveler rating: 3 of 5 stars

The approach to the hotel is through a very nice, wooded, office park/commercial area; but once you get there, the reality sets in. The hotel faces the back of a shopping center, or something similar,...

Owner response

A TripAdvisor Member — Fri, 14 Dec 2012 17:35:08 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Abernathy15, Thank you so much for taking the time to review our hotel!! We are very sorry to hear that we fell below the standards that we like to provide each and every guest and I would...