TripAdvisor Reviews - Courtyard by Marriott Austin Round Rock Feed

Time to renovate

lkavanag, Houston, TX — Mon, 13 May 2013 14:40:40 GMT

TripAdvisor traveler rating: 3 of 5 stars

I think another reviewer said as much, but this is not up to Courtyard standards. The lobby is updated to look and function like all other Courtyards, but the rooms are on the decrepit side. Our...

Owner response

A TripAdvisor Member — Tue, 14 May 2013 18:39:36 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Ikavanag, Thank your for your recent stay and review of our hotel. Guest feedback is very important to us and we are glad that you took the time to let us know how we are doing. Thank you...

Great Stay in Round Rock

Jeff R, Clifton, New Jersey — Wed, 08 May 2013 23:02:10 GMT

TripAdvisor traveler rating: 5 of 5 stars

The staff at this location go above and beyond for their guests. Melissa is fantastic! My check in experience with her was top notch! Brent gives great dinner recommendations and Racheal is a...

Owner response

A TripAdvisor Member — Tue, 14 May 2013 18:27:53 GMT

TripAdvisor traveler rating: 0 of 5 stars

Jeff R, Wow! Thank you for your outstanding review of our location! I will be posting your review for all of our staff to see the nice words which you wrote about them. I am very happy to see...

Typical courtyard, with pleasant staff.

Nomolos, Williamsburg, Virginia — Wed, 17 Apr 2013 18:14:10 GMT

TripAdvisor traveler rating: 4 of 5 stars

This is a pretty average Courtyard, but does have some friendly staff, which helps. A few good eating options close by also. The foyer is the new format, with a bistro and bar if you do not want to...

Owner response

A TripAdvisor Member — Tue, 14 May 2013 18:19:46 GMT

TripAdvisor traveler rating: 0 of 5 stars

Mr. Nomolos, Thank you for your recent stay at our location and the review of our hotel. I will be posting your review in our back office so that our staff can see the kind words which you wrote...

Perfect week-end

levans7946, Frisco, Texas, United States — Tue, 09 Apr 2013 16:17:56 GMT

TripAdvisor traveler rating: 5 of 5 stars

We were amazed. Comfortable bed, great shower, a/c just right, quiet. We had a perfect week-end get away in the Austin area. We have never stayed at a Courtyard by Marriott Hotel. Now, we wont...

Owner response

A TripAdvisor Member — Thu, 11 Apr 2013 17:41:16 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear levans7946, Thank you for your recent review of our hotel. I will let the staff know about your compliments. They are greatly appreciated, as is your patronage! We hope to see you again...

Less than expected

Bob B, Sun Prairie, Wisconsin, United States — Mon, 08 Apr 2013 15:42:35 GMT

TripAdvisor traveler rating: 2 of 5 stars

I am a fan of Marriott but this hotel disappointed me. It was updated to the new lobby decor but there were many things that truly disappointed me. We know that SXSW Music Festival was on, though we...

Owner response

A TripAdvisor Member — Thu, 11 Apr 2013 17:56:48 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Bob B, I am very sorry to hear that you did not enjoy your recent stay with us. We are always trying to improve on our service and looking for areas to improve, and your feedback is very...

An adequate hotel in a good location

WestTexastraveller17, Lubbock, Texas — Tue, 26 Mar 2013 21:33:24 GMT

TripAdvisor traveler rating: 4 of 5 stars

We found everything fully adequate at this hotel. It is in an good location, adjacent to I-35. There are a number of restaurants within walking distance, which can be a good thing for those who do...

Owner response

A TripAdvisor Member — Sat, 06 Apr 2013 23:30:57 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear WestTexastraveller, Thank you for your recent review of our hotel. I will pass on the kinds words that you wrote about our staff. It is greatly appreciated. We hope to see you on your next...

POOR MANAGEMENT

Cowboys112 — Fri, 08 Mar 2013 06:48:05 GMT

TripAdvisor traveler rating: 2 of 5 stars

The day before my checkout I arrived back at my room to find all of my belongings missing. I immediately called the front desk freaking out. They proceeded to tell me that I had extended my stay and...

Owner response

A TripAdvisor Member — Thu, 11 Apr 2013 18:03:09 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Cowboys 112, Thank you for your recent review of our hotel. Feedback like yours is very important to our efforts to continually improve our service to our guests. I am very sorry that you...

Beds are way too firm!

chadmness — Sat, 16 Feb 2013 20:46:31 GMT

TripAdvisor traveler rating: 2 of 5 stars

I was scheduled to stay four nights and checked out after one night because the beds were so hard I could not sleep. The room was in need of a remodel also. The room looked like it had not been...

Great location for our stay

scrmonster90, Oklahoma City, Oklahoma — Thu, 31 Jan 2013 18:37:00 GMT

TripAdvisor traveler rating: 4 of 5 stars

Our room was spacious & clean when arrived. The hotel was helpful with any questions we had. Our friends however, their room hadn't been cleaned upon checking in. Also, a hold was put on their...

Tired rooms and average property

BostonTraveler99, Massachusetts — Sun, 30 Sep 2012 19:17:10 GMT

TripAdvisor traveler rating: 3 of 5 stars

Despite a recently remodeled lobby this property is tired and I'd suggest looking at alternatives in the area. The rooms are small with bathrooms the size of a VW beetle and the beds are as tired as...

Owner response

A TripAdvisor Member — Tue, 02 Oct 2012 19:41:12 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Boston Traveler99, Thank you so much for writing us a review. We do appreciate each and everyone. We did just complete a brand new lobby renovation which offers: the Bistro, full bar, and a...