TripAdvisor Reviews - Holiday Inn Express Hotel & Suites Mattoon Feed

Holiday Inn Express in Mattoon, IL, never fails to deliver

pollyanna123, Peoria, Illinois — Fri, 19 Apr 2013 19:37:48 GMT

TripAdvisor traveler rating: 5 of 5 stars

From check-in to check-out, the staff offers excellent service. The rooms are clean and nicely decorated and the beds are comfortable. There is a large variety of food available in the spacious...

Owner response

A TripAdvisor Member — Sat, 20 Apr 2013 12:44:17 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for the wonderful things you have said about our hotel in your review! We are happy to hear our staff took excellent care of you and we were able to accommodate your needs! We hope to see...

Perfect one night stop on my way down South

ScubaJanet, Wisconsin — Sun, 07 Apr 2013 12:26:07 GMT

TripAdvisor traveler rating: 4 of 5 stars

I have stayed at this hotel 3 times on my way further south. It is very easy to get to right off the highway and there are several places to eat and get gas right next to the hotel. The staff is...

Owner response

A TripAdvisor Member — Mon, 08 Apr 2013 12:40:52 GMT

TripAdvisor traveler rating: 0 of 5 stars

Valued Guest, thank you for your kind words about our staff and hotel and also for taking time to post on TripAdvisor! We stress to our employees how important that every guest receive the best...

Lives Up To Reviews

rondot98, Franklin, Indiana — Fri, 05 Apr 2013 15:27:47 GMT

TripAdvisor traveler rating: 5 of 5 stars

I don't give many excellent ratings but this hotel deserves it. Everything was great and I had no complaints. Hotel is well maintained, clean and comfortable. Staff are friendly. The breakfast area...

Owner response

A TripAdvisor Member — Sat, 06 Apr 2013 13:24:38 GMT

TripAdvisor traveler rating: 0 of 5 stars

We appreciate you taking your time to post this positive review! We try daily to make the guests experience as comfortable and enjoyable as possible. I am pleased to hear you were well taken care of...

Clean & Convenient

TravelingSix, Wisconsin — Tue, 02 Apr 2013 15:44:28 GMT

TripAdvisor traveler rating: 5 of 5 stars

Stayed here for one night while passing through our way home from Florida. The hotel is convenient to I-57. Our room was very spacious and extremely clean -- we had a 2-Queen suite which included a...

Owner response

A TripAdvisor Member — Wed, 03 Apr 2013 18:05:43 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Valued Guest, thank you so much for your positive review and I am glad that you were so pleased! We strive to make sure the guests are well taken care of with good service! If the opportunity...

Superb Customer Service

10000words, JUSTICE, IL — Mon, 01 Apr 2013 22:07:03 GMT

TripAdvisor traveler rating: 5 of 5 stars

Let me start off by saying great employees make the hotel a better place and this hotel has them! There was some confusion with my reservation and Courtney Scoles was the first one to help me out...

Owner response

A TripAdvisor Member — Tue, 02 Apr 2013 14:43:46 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Valued Guest, Thank you so much for your kind words about our staff and property! We take pride in being able to say we do all we can for the guest, and I'm glad we were able to help! If you ever...

Great Hotel for my high school team

Ed M, Champaign, Illinois — Mon, 18 Feb 2013 21:22:52 GMT

TripAdvisor traveler rating: 4 of 5 stars

Checking in was easy and very friendly service. The hotel is by the interstate and many restaurants. Only 10 minutes from the high school we were competing at. I would stay there again. Morning...

Owner response

A TripAdvisor Member — Wed, 20 Feb 2013 21:58:00 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Valued Guest, Thank you for your positive review! Our staff takes pride in trying to make every stay a great experience! I'm glad your stay was convenient and we hope to see your team...

Great stay

RogueWorldTraveler, Nashville, Tennessee — Fri, 15 Feb 2013 03:36:38 GMT

TripAdvisor traveler rating: 5 of 5 stars

Very friendly, helpful staff. The property was immaculate and well maintained. The room was clean. The hotel is close to restaurants and shopping. The bed was very comfortable. If you're looking...

Owner response

A TripAdvisor Member — Mon, 18 Feb 2013 20:03:56 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Valued Guest, Thank you for the kind words about our property. We value cleanliness and pride in pleasing our guests. We hope your travels bring you in our diresction again!

Great Place To Stay

Joseph C, marietta, mn — Sun, 20 Jan 2013 16:04:22 GMT

TripAdvisor traveler rating: 5 of 5 stars

The Holiday Inn was great. The staff was very friendly and the room was exceptionally clean (and we are we are picky). Breakfast more than we expected. We would definitely stay here again. My wife...

Owner response

A TripAdvisor Member — Mon, 21 Jan 2013 17:44:55 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you so much for your kind words about our hotel. We appreciate your kind words about our staff! We are very pleased to hear you enjoyed your stay. We hope to see you again soon. Thank you,...

On our regular loop

Barbara M, Nashville, Tennessee — Wed, 16 Jan 2013 12:57:57 GMT

TripAdvisor traveler rating: 5 of 5 stars

Living in TN, we travel back to WI for family visits several times a year. We have tried several hotels in the past five years and always come back to the Holiday Inn Express. Extremely friendly,...

Owner response

A TripAdvisor Member — Thu, 17 Jan 2013 14:33:02 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Valued Guest, Thank you for your kind words about our hotel. We appreciated your wonderful review of our property and look forward to your return as our guest. Our goal is to make our guest...

Well it's a HI Express

chicagofran2, Chicago — Thu, 10 Jan 2013 00:31:37 GMT

TripAdvisor traveler rating: 3 of 5 stars

The front desk staff was really friendly during the check in process. Priority Club members are given the choice of a snack. The room decor is sterile and basic. The best thing was the granite...

Owner response

A TripAdvisor Member — Thu, 10 Jan 2013 17:00:02 GMT

TripAdvisor traveler rating: 0 of 5 stars

We apologize that your stay at hotel did not meet your expections. We do offer oatmeal each morning with our breakfast but it is located near the coffee and hot water, so I am sorry that you did not...