TripAdvisor Reviews - Holiday Inn Cheyenne/I-80 Feed

Just plain ol nasty

PDQ312, Chicago, Illinois — Thu, 13 Jun 2013 02:49:19 GMT

TripAdvisor traveler rating: 2 of 5 stars

Why why do you still have a "smoking floor" of rooms? I got stick in a smoking room and it was horrible. The stench permeated into my luggage and clean clothes. The carpet in the room was so smoke...

This place is a dump

christine z, East Hartford, Connecticut — Thu, 30 May 2013 23:17:45 GMT

TripAdvisor traveler rating: 1 of 5 stars

I've had great experiences with other Holiday Inns around the country but have never been to one that is so poor. As I opened the door, a stale, musty smell hit me pretty hard. The decor and furniture...

Owner response

A TripAdvisor Member — Wed, 05 Jun 2013 16:24:07 GMT

TripAdvisor traveler rating: 0 of 5 stars

I am very sorry to hear that you did not enjoy your recent stay with us, but I would like to thank you for sharing your comments. I have passed them along to both our Executive Housekeeper and Chief...

slipping but still ok

Bigbarker, Rapid City SD — Thu, 30 May 2013 03:14:00 GMT

TripAdvisor traveler rating: 3 of 5 stars

Better location, and quieter than the noisier motel locations on West Lincolnway & I25. Motel is adequate though showing some wear. Breakfast not as good as in the past. $10 for the same fare given...

Owner response

A TripAdvisor Member — Wed, 05 Jun 2013 16:12:45 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for taking the time to share your comments. We have been working to make improvements to our hotel and keep the facility in good condition as well as achieving 100% guest satisfaction. ...

It was what I expected

Jim D, Laramie, Wyoming — Mon, 15 Apr 2013 14:04:34 GMT

TripAdvisor traveler rating: 4 of 5 stars

I stay at different hotels in Cheyenne and this time I went with the old Holiday Inn. It was clean, friendly staff, comfy beds and what I really liked was my room had a sofa w coffee table where I...

Owner response

A TripAdvisor Member — Fri, 19 Apr 2013 17:13:49 GMT

TripAdvisor traveler rating: 0 of 5 stars

I am happy to hear that you decided to stay with us during your last visit to Cheyenne. I am also very happy that you enjoyed your room and that our staff was accommodating and made you feel welcome....

Not what we expected

Lenmeister3, Winnipeg — Thu, 11 Apr 2013 14:03:34 GMT

TripAdvisor traveler rating: 3 of 5 stars

I would rate this hotel to be average. Overall the staff was friendly and helpful but having stayed at a HI recently in South Dakota, it was not what I expected. We had asked to stay in a non-smoking...

Owner response

A TripAdvisor Member — Fri, 12 Apr 2013 17:07:54 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for sharing your comments about your recent stay with us. I am happy that our staff was friendly and helpful. However, I am sorry that you considered us to be only average. We do have a...

Nice staff

lisasjm, Carlsbad, New Mexico — Mon, 04 Mar 2013 15:09:36 GMT

TripAdvisor traveler rating: 4 of 5 stars

The staff was nice and the room was comfortable. I do not recommend the restaurant. They had only one poor waitress. The only sound you hear is the kitchen staff yelling at each other. Drivers to...

Owner response

A TripAdvisor Member — Fri, 08 Mar 2013 01:56:25 GMT

TripAdvisor traveler rating: 0 of 5 stars

Thank you for taking the time to comment on your recent stay with us. I am happy to hear that our staff made you feel welcome. I am sorry, however, that you did not have a good experience in our...

Illness?death in the famaily

BUDDHASBUFFALO, mYRTLE bEACH — Fri, 15 Feb 2013 15:52:18 GMT

TripAdvisor traveler rating: 5 of 5 stars

Here for all the wrong reasons!! Grandma survived but in the hospital and Grand pa dead! This hotel gave all the famaily great"Hospital rates" and comfort during trying times!! The bar and restaurant...

Owner response

A TripAdvisor Member — Tue, 05 Mar 2013 21:52:19 GMT

TripAdvisor traveler rating: 0 of 5 stars

I am so happy that our staff made you feel comfortable during such a trying time for your family. I am sorry about your Grandpa and hope your Grandma is doing better. I would like to thank you very...

Close to Downtown. Accommodating Staff.

Dannyandcindy, Henderson, Colorado — Fri, 25 Jan 2013 20:54:39 GMT

TripAdvisor traveler rating: 4 of 5 stars

We stayed at the Holiday Inn while our truck was in the shop at Freightliner. The hotel staff went out of their way to accommodate our unusual situation. They allowed us a late check-out, then let...

Owner response

A TripAdvisor Member — Wed, 30 Jan 2013 00:23:47 GMT

TripAdvisor traveler rating: 0 of 5 stars

I am so happy to hear that you enjoyed your recent stay with us! We try very hard to achieve excellent customer service and to make all of our guests feel welcome and comfortable. I'm very glad that...

Not quite worthy of a Holiday Inn

Numatic1982 — Wed, 09 Jan 2013 02:53:53 GMT

TripAdvisor traveler rating: 2 of 5 stars

Not to sound spoiled, but if you reach platinum ambassador level like I did by staying in a lot of Holiday Inns this place does not understand this concept. The front desk staff looked at me like...

Owner response

A TripAdvisor Member — Thu, 24 Jan 2013 06:02:29 GMT

TripAdvisor traveler rating: 0 of 5 stars

Dear Numatic1982, Thank you so much for taking the time to leave us your feedback. As a Priority Club Rewards Platinum member we greatly appreciate your loyalty to our brand and hotel. I am deeply...

Needs work

Chris S, Colorado Springs, Colorado — Wed, 02 Jan 2013 19:32:04 GMT

TripAdvisor traveler rating: 2 of 5 stars

As a Holiday Inn Platinum Rewards member, the first thing I noticed is that when I requested to be upgraded at the desk upon check-in, the desk clerk gave me a weird look and advised that this hotel...

Owner response

A TripAdvisor Member — Fri, 25 Jan 2013 18:02:16 GMT

TripAdvisor traveler rating: 0 of 5 stars

I would like to thank you for taking the time to share your comments. I am sorry that, as a Platinum Priority Club member, you did not feel valued by our staff at check-in. It seems that during your...