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Iberostar Paraiso Maya Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Iberostar Paraiso Maya and other travelers.
6 questions answered
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  • English first
  • French first
  • Any
English first
New Mexico
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Quality manager I Mexico City, Mexico Property representative
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Our Dress Code is as follows:

Long pants are required for gentlemen (18 and over) at the Gourmet restaurants.

For the rest of them, dressing bermudas (long shorts or Capri pants) and collar shirts are mandatory. Short pants are not allowed.

2 days ago
Georgia/Tennessee
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PoolSideJay Kitchener, Canada Reviewed this property
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Since I stayed at the Maya I can't tell you exactly what is off limits to the Lindo guests but I can confirm which inclusions I had.

After checking into our room we went to the concierge in our courtyard about dinner reservations. Between two couples were able to reserve an a-la-carte dinner reservation for each night of our stay. Our bags arrived from the lobby while we reserved dinners.

The concierge provided a free password to connect multiple devices (our tablets, notebooks and telephones) to the WIFI internet service. (I hear that this is extra to other guests, I typically pay $70 - $10/dy when travelling). As a Canadian traveler I purchase a cellular travel pack add-on for voice/data and will say that all the cellular services were better than the WIFI.

I support the responses already posted about the morning/lunch buffet and a-la-carte options specifically for Maya guests. The Maya buffet, poolside closest to the beach, turned away non-Maya guests all day.

I'm unsure if there is a quality-of-service difference for Lindo guests from the staff since all resorts guests intermingle from arrival to departure.

2 days ago
Moose Jaw
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Quality manager I Mexico City, Mexico Property representative
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We can suggest that you make your reservation for a family suite in order to have guarantee the adjoining rooms, since otherwise we can do our best to accommodate but cannot guarantee. Please contact us through our website.

 

Regarding the rafts, we do supply them but they are subject to availability.

2 days ago
Atlanta, Georgia
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Quality manager I Mexico City, Mexico Property representative
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Guests staying at Iberostar Paraiso Maya have several a-la-carte restaurants: El Rancho, Steakhouse, La Marina Seafood, La Geisha Japanese and L`Etoile French Gourmet. Please note that the French gourmet restaurants are only for adults and children over the age of 12 years old. Long pants are required for gentlemen (18 and over) at the gourmet/ French restaurant.

Guests can make dinner reservations with the concierge in their building upon arrival. We also accept making dinner reservations in advance. (Due to hotel policy we only can make up to 3 dinner reservations in advance. The remainder of the dinner reservations can be made with your concierge upon arrival. Thank for your understanding.)

Please make sure you provide full details as the hotel, arrival date, number of people and all of the guests' names in your party. You can see the email on our website.

Thank you!

1 month ago
Manitoba, Canada
Quality manager I Mexico City, Mexico Property representative
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Contact information is not permitted here, we advise you to visit our website and pick IBEROSTAR PARAISO MAYA, where an email address is available for contact! Thank you for your interest in us!

2 months ago

Questions? Get answers from Iberostar Paraiso Maya staff and past guests.

Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?