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Barcelo Maya Palace Deluxe Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Barcelo Maya Palace Deluxe and other travelers.
13 questions answered
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English first
New Jersey
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Dale Q Timmins, Canada Reviewed this property
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The is a small dolphin pool right on the resort that you can swim with the dolphins. Price depends what you sign up for. The night shows were very good and entertaining. This is a beautiful resort and every thing is triple A and in my humble opinion 5 star.

1 day ago
Toronto, Canada
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HBarcelo-Maya-Palace Playa del Carmen, Mexico Property representative
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Dear guest the WIFI service is with extra charge.

the price is in pesos, exchange approximate 1 usd -12 pesos

1 day - 156 pesos

2day - 260 pesos

3 day - 325 pesos

4 day - 391 pesos

5 day - 455 pesos

6 day - 520 pesos

7day - 585 pesos

5 days ago Google Translation
Hamden, Connecticut
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Patrick R Milwaukee Reviewed this property
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Yes sandals are fine but not flip flops.

8 days ago
Allentown, Pennsylvania
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HBarcelo-Maya-Palace Playa del Carmen, Mexico Property representative
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Dear Mr/ Ms.

Yes you can, if you stay in Barceló Maya Palace Deluxe and guests from the other hotels are not allowed to dine in Palace.

Best regards,

Customer Service

Barceló Maya Palace Deluxe

8 days ago
Seattle
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HBarcelo-Maya-Palace Playa del Carmen, Mexico Property representative
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Dear Mr/Ms.

Thank you very much for choosing Barceló.

Usually almost all year we have a very nice weather, however during the month of December the weather can be cool.

Although during this season the weather conditions are unpredictable for swimming or snorkeling, we are sure you will have a pleasant stay.

Best regards,

Customer Service

Barceló Maya Palace Deluxe

13 days ago
A TripAdvisor Member
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HBarcelo-Maya-Palace Playa del Carmen, Mexico Property representative
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Dear Mr/Ms.

Thank you very much for your preference! It will be a pleasure to serve you as you deserve.

Could you please be so kind to send us your reservation name, we will gladly place a softener on your bed.

Best regards,

Customer Service

Barceló Maya Palace Deluxe

13 days ago
Michigan
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familytravelers27 Andover, Massachusetts Reviewed this property
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Not sure what you mean by the "kids area". The main pool (the enormous one with the big swim up bar) is for everyone - adults and kids. There is a water park nearby that is for 12 and under, and a sports pool next to the main pool where you can play water polo, water basketball, etc. (also any age), and an adult pool on the property. But your family can be together in the main pool . . .

19 days ago
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brandy06241 Putnam, Connecticut Reviewed this property
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The snorkeling it awesome! You will see so many sea turtles and other fish. I didn't take my own snorkeling equipment. I wish I had. The snorkeling equipment there will cost you a $50 deposit either using cash or a credit card. Yes you get it back, but it's just time consuming. They tell you that you have a hour a day, but they don't track how long you are out there just make sure you bring back their equipment before they close which is at 3pm and they open at 9am. I recommend being careful snorkeling near the pier. There are a lot of fish around, but an older lady ended up getting hurt while we were just hanging out on the pier and had to get pulled onto shore by a bunch of lifeguards.

18 days ago
Peterborough, Ontario, Canada
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anonyGTA GTA Reviewed this property
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on the restaurants: if the time you want is not available, try to switch the days around to be flexible. If that fails, check again daily at the consierge if you pass by as people call to cancel. Remember to bring your reservation paper and be on time! Go to Sante Fe .Yum.

23 days ago
Fresno, CA
HBarcelo-Maya-Palace Playa del Carmen, Mexico Property representative
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Dear Sindees.

The weather on this month is approximately between 21 and 28 degrees celsius with sporic rains and our occupancy will be 60% - 70%

We hope this information is of your help

Best regards

Guest Service

Barcelo Maya Palace

1 month ago

Questions? Get answers from Barcelo Maya Palace Deluxe staff and past guests.

Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?