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Sandals Whitehouse European Village and Spa Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Sandals Whitehouse European Village and Spa and other travelers.
10 questions answered
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Johns Creek, Georgia, United States
6 hours ago
Lauren B Nassau, New Providence Island Property representative
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Hi there Mark,

Shaded lounge chairs are available throughout the resort with no additional cost and are on a "first come, first serve" basis.

To reserve a cabana at Sandals Whitehouse there is an additional fee of $125/day and it comes complete with your very own Cabana Concierge that will make sure all of your needs are met! You will only need to relax and enjoy the sunshine for the entire day!

I hope this has helped and we cannot wait to welcome you to Jamaica! Happy Travels!!

6 hours ago
High Point, North Carolina
Tiffany M Nassau, New Providence Island Property representative
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Hello Kim,

There is so much more to Club Sandals than just beverages. Club Sandals guests enjoy a special check in the Club Sandals Lounge, dedicated vacation planning from spa services to Island Routes tours, in-room robes, and more! You also have a dedicated team to fulfill any needs or requests you have. Plus, you'll enjoy Club Sandals Lounge access 24 hours a day. You'll also be treated to special cocktail parties and events, reserved seating, and special events just for Club Sandals guests.

Hope this helps and we'll see you soon!

5 days ago
Eldridge, Iowa
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Lauren B Nassau, New Providence Island Property representative
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Hello LIsa!!

I noticed your post and wondered if I might be of some assistance! Club Mobay is a wonderful service and Island Routes does have a bundle package that will allow you to use the lounge's facilities both on your arrival and departure from Montego Bay. You will need to go to their website, select Island Tours, then select Jamaica and then view tours for Montego Bay region. Scroll to the end of the page and then click the Show More Results button to view more available tours. The package you would be interested in is called Club Mobay Airport Bundle Package. This package ensures that you will have smooth sailing at the Montego Bay Airport coming and going!

Please feel free to speak to one of the friendly Island Routes agents at 1-877-768-8370 if you need any further assistance. They will be more than happy to answer any questions you may have regarding this service and show you the LIVE FUNNER way of life while you are in beautiful Jamaica.

I hope this has helped!!

19 days ago
Eldridge, Iowa
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Debbie D Ottawa, Canada Reviewed this property
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Hi Lisa, you're going to LOVE Sandals Whitehouse! In our opinion, the Dutch section is nicer than the Italian. It is, of course, a matter of personal preference, but we like the Dutch because it is in the middle of resort and is quiet. If one is looking for a party atmosphere, the French and Italian pools are not far away. The view from the 4th floor of the Dutch section is amazing!

With regard to Club Mobay, we have never reserved it for our arrival and have always been lucky to have made it through customs rather quickly. I know others have not been so fortunate. On the other hand, we have always reserved it for our departure. I strongly recommend you do this as it will ensure an expedited process through departure security and allow you to await your flight in comfort. Well worth the money! If you don't reserve it before you leave home, make sure you do it through the concierge (Club) office at Whitehousse as soon as possible after you arrive, as reservations are difficult to get with less than one week's notice.

Bon voyage!

20 days ago
Bay City, Michigan
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Marie B Ajax, Ontario, Canada Reviewed this property
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Hi! I have only visited Ocho Rios, and so have a limited impression of the resort. But I do know Whitehouse. It is much quieter, with a long sandy beach and not much sea traffic apart from the fishermen in their old wooden boats. There are large buoyed areas for swimming, kayaks, trikes, hobie cats, paddle boards and water skiing (as of April 2014). You can see the sea from the pools. The clarity of the water is related to the time of year and the weather. There s often a short burst of 'liquid sunshine' around 3 or 4 in the afternoon, but it clears up quickly. And is just enough to cool you off a bit. There are shows in the evenings. parties on the beach and a martini bar for piano sing-a-long, karaoke and dancing. The restaurants all serve delicious food.You will get excellent service, no matter what room level you book. The drive is definitely worth it! It is about 90 minutes. You do get to see a lot of the real Jamaica, driving through the mountains. There is a variety of tours close to Whitehouse that are well worth trying. I am sure you will have fun, wherever you decide to go!

18 days ago
Woolwich, Maine
Tiffany M Nassau, New Providence Island Property representative
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Hello,

We'd be happy to discuss your booking. Please call us at 1-888-SANDALS and we'll go over options with you to ensure your stay is perfection!

25 days ago
Virginia Beach, Virginia
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Tiffany M Nassau, New Providence Island Property representative
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Butlers and spa are the only team members allowed to accept tips. The Sandals Resorts team has a gratuity point system built into their salary - so there is no tipping allowed.

Should you wish to give a little extra "thanks" to your butler or spa therapist, you may do so at your discretion.

25 days ago
Pekin, Illinois
1 month ago
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skier0611 Woolwich, Maine Reviewed this property
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there was some erosion in August of 12, but nothing compared to the beach at Turks and Caicos at "beaches" that fall...

1 month ago
Chicago, Illinois
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Lauren B Nassau, New Providence Island Property representative
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Hello Frank!

Thank you for your post. As you stated, Sandals Whitehouse is perfect for a bit of quiet relaxation in the middle of a beautiful nature reserve! But if you want to do a bit more exploring one day, we have got you covered. There are so many tours offered in Jamaica and our friends at Island Routes Caribbean Adventures know them all. On their website you are able to view and browse all of the options that are available along with what each tour includes. Just select Jamaica and further narrow down the search by selecting the South Coast Region. They truly live by their motto of LIVE FUNNER and will definitely be able to assist you in making sure you have a memorable experience while staying with us in beautiful Jamaica!

I hope this has helped and you can contact us if you need any further assistance. Happy Travels!!

Best Regards,

Lauren B.

Online Review Coordinator

Sandals and Beaches Resorts

2 months ago
Lancaster, Pennsylvania
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Lauren B Nassau, New Providence Island Property representative
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Hello there and thank you for your post!

Each Sandals property has it's own unique character and atmosphere. The perfect fit will truly depend on selecting the property that best speaks to their personality and preferences. Sandals Whitehouse is a beautiful property situated within a 500-acre wilderness perserve with breath taking views. It's secluded and has a peaceful atmosphere, perfect for those that want to relax and unwind! If you don't feel that Sandals Whitehouse will completely suit your children, no worries...you have options! You can also consider doing a split-stay with one of our other properties like Beaches Negril or Sandals Negril, which is situated not too far away on the Negril's pristine and lively 7-mile beach. Spend a few days exploring both gorgeous properties and getting a feel for all that Jamaica has to offer. You may also decide to just book one of the aforementioned Negril properties and take a transfer over to Sandals Whitehouse just for the day to attend the wedding. We are more than happy to assist you in making this trip as wonderful as possible for you and your family.

If you would like to learn more about all the features of our properties or need help in comparing all that they offer, please visit our website and chat with an online representative or call us at 1-888-SANDALS. Our agents know each property intimately and will be happy to help you narrow down which option will be best!

I hope this has helped and please feel free to contact us if you need any further assistance!

Best Regards,

Lauren B.

Online Review Coordinator

Sandals and Beaches Resorts

2 months ago

Questions? Get answers from Sandals Whitehouse European Village and Spa staff and past guests.

Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?