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Address: 201 Waterfront Street, Gaylord National Harbor, National Harbor, MD 20745
Phone Number: 301-965-4400
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Activities: Antiquing

TripAdvisor Reviewer Highlights

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Customer service is a weak point.

My friends and I went to Relache for a spa day to celebrate a birthday. I called weeks in advance to make all of our appointments and made sure the pedicure for all 3 of us were... read more

3 of 5 starsReviewed April 18, 2015
CAHoll
via mobile
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17 Reviews from our TripAdvisor Community

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Date | Rating
  • English first
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English first
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed April 18, 2015 via mobile

My friends and I went to Relache for a spa day to celebrate a birthday. I called weeks in advance to make all of our appointments and made sure the pedicure for all 3 of us were scheduled at the same time at the end. However, when it came time for the pedicures, only 2 of us were taken. When... More 

Was this review helpful? Yes 1
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed January 2, 2015

I know that my expectations should be low when getting a massage at a hotel spa, but this one is at the Gaylord and was quite pricey, so I did hope for more than a below-average...I could have gotten the same quality at a chain service like Massage Envy. The masseuse essentially just rubbed lotion on me for 50 minutes...no... More 

Was this review helpful? Yes 3
New York
Level Contributor
33 reviews
11 attraction reviews
common_n_attraction_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed October 16, 2014

I have visited several world class spas at resorts around the country and this is near the top of my list! Services (massage and pedi) were great! Facility is very nice. View from coed relaxation room is lovely and sauna/steam/whirlpool/locker room are well-kept. Staff was extremely friendly.

Was this review helpful? Yes
Bismarck ND
Level Contributor
86 reviews
29 attraction reviews
common_n_attraction_reviews_1bd8 30 helpful votes
1 of 5 stars Reviewed September 1, 2014

I was at the hotel on business and I sent my wife to this spa for something to do while I was in meetings. This is her experience on how my money was not well spent. They only allow you to choose one color an don't do designs for your nails even though they charge double the price of other... More 

Was this review helpful? Yes 3
Annapolis, Maryland
Level Contributor
70 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed November 23, 2012

Visited the Gaylord National and Relache Spa for the first time recently. Spa facilities are top notch. The wet space was wonderful. Too many spas skimp in this area but the large steam room, large sauna, whirlpool and sitting area made for a nice relaxing experience to melt away the stress. There are two relaxation rooms....the relaxation waiting area which... More 

Was this review helpful? Yes 1
Chicago
Level Contributor
20 reviews
common_n_attraction_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed October 21, 2012

Five days on an intense business trip meant doing a little care for the soul -- I had a massage and a manicure. The spa area for the massage was top-notch: gorgeous waiting room with a beautiful view and a nice selection of teas and snacks. The massage was good -- not the best I've had but still very good.... More 

Was this review helpful? Yes 6
Holon, Israel
Level Contributor
32 reviews
common_n_attraction_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed October 20, 2012

Why should I pay $240.00 for facial?! My face are not made of gold... Pointless and useless... just by Clean&Clear for $2.50 and wash your face!

Was this review helpful? Yes 2
Union, New Jersey
Level Contributor
42 reviews
16 attraction reviews
common_n_attraction_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed June 19, 2012

Had to pay $78 for a regular pedicure! I really don't mind paying almost $100 for a pedi if it was a spa pedi, but there really wasn't special about it.

Was this review helpful? Yes 5
Northern New Jersey
Level Contributor
96 reviews
22 attraction reviews
common_n_attraction_reviews_1bd8 94 helpful votes
2 of 5 stars Reviewed May 24, 2012

My husband and I had a couple's massage. The staff was friendly, the spa was beautiful and had a nice relaxing room overlooking the Potomac River. There was also a nice dressing area, jacuzzi, shower facilities & amenities and sauna. So, if it was so nice, why am I giving the rating a poor? Well, the massage itself cost $290.00... More 

Was this review helpful? Yes 7
Philadelphia, Pennsylvania
Level Contributor
22 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed May 18, 2012

I had a facial during my 4-day stay - it was fine but nothing special. What turned me off was the customer service at the front desk. They seemed to always be on the phone or too busy to acknowledge that you walked in the door. They add a 20% "service charge" to all services which is fine if that... More 

Was this review helpful? Yes 4

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