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Delphinus Xel-Ha

Address: Mayan Riviera | Xel-Ha, 77500, Mexico
Phone Number: +52-998-206-33-11
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83%
Ranked #41 of 98 Attractions in Riviera Maya
Type: Nature/ Wildlife Areas, Nature & Parks
Owner description: Enjoy the best Swim with Dolphins program in the biggest natural aquarium of the world, Xel-Ha...
Useful Information: Activities for young children, Activities for older children
More attraction details
Attraction details
Type: Nature/ Wildlife Areas, Nature & Parks
Owner description: Enjoy the best Swim with Dolphins program in the biggest natural aquarium of the world, Xel-Ha Ecopark.Delphinus Xel-Ha is inside the Xel-Ha Ecopark, located on the freeway of the Mayan Riviera just 10 minutes from Tulum.Our facilities in Delphinus Xel-Ha at Riviera Maya just like in all of our dolphinariums, are extremely comfortable for our dolphins and visitors. Dolphins enjoy in an area ten times bigger than the established by the Mexican Official Norms.
Useful Information: Activities for young children, Activities for older children

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240 reviews from our community

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Date | Rating
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English first
Playa del Carmen, Quintana Roo, Mexico
Senior Reviewer
9 reviews 9 reviews
4 attraction reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 27, 2015 NEW

This was my youngest son's "bucket list" item. We live in Playa and just he and I did the "trainer for a day" experience. It was ABSOLUTELY AMAZING. We spent almost the entire day in the water with the dolphins and were given free time and access to the dolphin area when we were not doing an activity. They treated... More 

Was this review helpful? Yes
Nadia J, Supervisor de atención al visitante at Delphinus Xel-Ha, responded to this review

Dear traveler : We are grateful to have taken a minute and write about your experience with us . Thank you for recognizing the joint work of our team for this experience was meaningful to you . We hope to have you back soon . Best regards Nadia Jardón R. More 

uk
Contributor
16 reviews 16 reviews
4 attraction reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed January 18, 2015

To swim with the Dolphins in groups of 6 allows for more interaction. So friendless and gentle. Got to touch , foot swim and kiss them, along with lots of different activities

Was this review helpful? Yes
Nadia J, Supervisor de atención al visitante at Delphinus Xel-Ha, responded to this review

Dear traveler : Thanks for taking the time to write about your experience with us . Thank you for recognizing work together to make this experience yaha been satisfactory for you. Yours sincerely Nadia Jardón R. More 

Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed January 17, 2015

We had a great day and enjoyed all the activities that came with entry to the park. There was plenty to do without the extra stuff. The first part of the tubing was the coolest. The cave, snorkeling, and exploring different paths around the place was a ton of fun. The food is good, but most places close an hour... More 

Was this review helpful? Yes
Nadia J, Supervisor de atención al visitante at Delphinus Xel-Ha, responded to this review

Dear traveler : Thanks for taking the time to write about your experience with us . Thank you for recognizing work together to make this experience yaha been satisfactory for you. Yours sincerely Nadia Jardón R. More 

Contributor
14 reviews 14 reviews
4 attraction reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 5, 2015

The Dolphin swim at Xel Ha was fun but not the best part of Xel Ha. I felt there were maybe too many other groups in the pool at the same time. Rather than a natural experience it all seemed very staged. The Dolphins I did not seem to enjoy the experience either. When I unintentionally drifted close to a... More 

Was this review helpful? Yes
Nadia J, Supervisor de atención al visitante at Delphinus Xel-Ha, responded to this review

Dear traveler: Thank you for writing and sharing your experience, just for expressing your interest in the welfare of the dolphins, which is our main goal too. We can comment about your concerns on the number of groups or people interacting simultaneously, these schedules are based on the regulations, in addition to our experience of 25 years of working with... More 

Boston, Massachusetts
Reviewer
4 reviews 4 reviews
3 attraction reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 2, 2015

We had a day out at Xel-ha with Doplhin interaction (Kiss, Hug and Swim); it is all-inclusive with excellent break-fast, lunch and beverages. Highlights are, Dolphin interaction, Zip lining, snorkelling, hammocks, floating bridge, nice scenic views, fishes.

Was this review helpful? Yes
Nadia J, Supervisor de atención al visitante at Delphinus Xel-Ha, responded to this review

Dear traveler: Thank you for writing about your experience at our facilities . Thank you for recognizing the efforts of all that this was a meaningful experience for you. Best regards Nadia Jardon More 

Thurso, Scotland, United Kingdom
2 reviews
5 of 5 stars Reviewed December 30, 2014

Day as a dolphin trainer, best day ever. Waited to do this for 30 years and did not disappoint. trainer very knowledgeable. Beautiful park to my husband went snorkeling for the day. Food served was also a very high standard.

Was this review helpful? Yes
Nadia J, Supervisor de atención al visitante at Delphinus Xel-Ha, responded to this review

Dear traveler: Thank you very much for writing about your experience at our facilities . Thank you for recognizing the efforts of our partners for this to be a meaningful experience for you. Best regards Nadia Jardon More 

Brasilia, DF
Senior Reviewer
9 reviews 9 reviews
6 attraction reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 30, 2014

It only lasts for half an hour or 45 minutes, it is expensive, everything has to obbey strict rules. But it is worth it.

Was this review helpful? Yes
Nadia J, Supervisor de atención al visitante at Delphinus Xel-Ha, responded to this review
Google Translation

Estimada viajera: Muchas gracias por tomarse el tiempo de escribir acerca de su experiencia con nosotros. Es verdad que solo... More 

Longs, South Carolina
2 reviews
2 of 5 stars Reviewed December 3, 2014

Loved Xel-ha, however, the dolphin experience left me feeling sad and a bit angry. The trainers were less than engaging. The dolphins we played with had scars and definite signs of injury. The pools were small and slimy. You can view the whole show from the bank and see all the tricks they do without getting into the dirty water... More 

Was this review helpful? Yes
DelphinusPR, Director de Relaciones con Clientes at Delphinus Xel-Ha, responded to this review

Dear traveler Thank you for writing to share your experience in our facilities. We would like that every one of the comments that are written here would are positive, as are the majority. This is a great tool, but comments are a subjective matter: where a person can perceive something nice way, another can perceived as boring or ugly. But... More 

Seattle, Washington
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 17, 2014

park is wonderful. would come back for sure. lagoon is beautiful. food is fine. here's the BAD part...the dolphins..i love dolphins and getting to play/interact with them is on my bucketlist. but finally witnessing and experiencing it...i love them even more. BUT...the dolphins at XEL-HA live in VERY SMALL POOLS with barely any room to swim freely. Yet the lagoon... More 

Was this review helpful? Yes
DelphinusPR, Director de Relaciones con Clientes at Delphinus Xel-Ha, responded to this review

Dear traveler : Thank you very much for writing and sharing your impressions, however in this time we can only friendly disagree with you: in our organization we pride ourselves on giving to the dolphins in our care in the best social, environmental, health and nutrition conditions. In our case we do not have pools, but surrounded natural areas. True,... More 

Contributor
12 reviews 12 reviews
9 attraction reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 3, 2014

This was a wonderful day at Xel-ha. The company that runs it does an exceptional job. It's an all-inclusive park which means it's a bit more pricey; however, all the food & drink is included along with lockers, towels, life vest. It was so relaxing not having to bring anything throughout the park and picking up whatever you need. (Still... More 

Was this review helpful? Yes
Nadia J, Supervisor de atención al visitante at Delphinus Xel-Ha, responded to this review

Dear traveller: Thank you for taking time to share your comments about the experience you had with us. Thank you for recognizing work together to achieve that was meaningful to you. Best regards Nadia Jardon More 

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