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Delphinus Xel-Ha

Mayan Riviera | Xel-Ha, 77500, Mexico
+52-998-206-33-11
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Ranked #255 of 491 Activities in Riviera Maya
Type: Nature/ Wildlife Areas, Adventure
Owner description: Enjoy the best Swim with Dolphins program in the biggest natural aquarium of the world, Xel-Ha...
Useful Information: Activities for young children, Activities for older children
More attraction details
Attraction details
Type: Nature/ Wildlife Areas, Adventure
Owner description: Enjoy the best Swim with Dolphins program in the biggest natural aquarium of the world, Xel-Ha Ecopark.Delphinus Xel-Ha is inside the Xel-Ha Ecopark, located on the freeway of the Mayan Riviera just 10 minutes from Tulum.Our facilities in Delphinus Xel-Ha at Riviera Maya just like in all of our dolphinariums, are extremely comfortable for our dolphins and visitors. Dolphins enjoy in an area ten times bigger than the established by the Mexican Official Norms.
Useful Information: Activities for young children, Activities for older children

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228 reviews from our community

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Date | Rating
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Longs, South Carolina
2 reviews
2 of 5 stars Reviewed December 3, 2014

Loved Xel-ha, however, the dolphin experience left me feeling sad and a bit angry. The trainers were less than engaging. The dolphins we played with had scars and definite signs of injury. The pools were small and slimy. You can view the whole show from the bank and see all the tricks they do without getting into the dirty water... More 

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DelphinusPR, Director de Relaciones con Clientes at Delphinus Xel-Ha, responded to this review

Dear traveler Thank you for writing to share your experience in our facilities. We would like that every one of the comments that are written here would are positive, as are the majority. This is a great tool, but comments are a subjective matter: where a person can perceive something nice way, another can perceived as boring or ugly. But... More 

Seattle, Washington
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 17, 2014

park is wonderful. would come back for sure. lagoon is beautiful. food is fine. here's the BAD part...the dolphins..i love dolphins and getting to play/interact with them is on my bucketlist. but finally witnessing and experiencing it...i love them even more. BUT...the dolphins at XEL-HA live in VERY SMALL POOLS with barely any room to swim freely. Yet the lagoon... More 

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DelphinusPR, Director de Relaciones con Clientes at Delphinus Xel-Ha, responded to this review

Dear traveler : Thank you very much for writing and sharing your impressions, however in this time we can only friendly disagree with you: in our organization we pride ourselves on giving to the dolphins in our care in the best social, environmental, health and nutrition conditions. In our case we do not have pools, but surrounded natural areas. True,... More 

Contributor
11 reviews 11 reviews
8 attraction reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 3, 2014

This was a wonderful day at Xel-ha. The company that runs it does an exceptional job. It's an all-inclusive park which means it's a bit more pricey; however, all the food & drink is included along with lockers, towels, life vest. It was so relaxing not having to bring anything throughout the park and picking up whatever you need. (Still... More 

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Nadia J, Supervisor de atención al visitante at Delphinus Xel-Ha, responded to this review

Dear traveller: Thank you for taking time to share your comments about the experience you had with us. Thank you for recognizing work together to achieve that was meaningful to you. Best regards Nadia Jardon More 

London, United Kingdom
Contributor
13 reviews 13 reviews
6 attraction reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 30, 2014

Hubby did this trip on his own and is still raving about it now! If you do the Trainer Package you get a Tee-Shirt, Certificate, 200 Minutes in the water with the Dolphins and learn a lot about their diet/breeding/upkeep etc. If you want to buy the photos they are $39 each so be prepared to take some serious cash... More 

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DelphinusPR, Director de Relaciones con Clientes at Delphinus Xel-Ha, responded to this review

Dear Traveller, Thank you very much for your review, we are sure that will be helpful for the community of travellers. More 

Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 24, 2014

This is such a beautiful place. We had platinum package so we got to swim with dolphins and snorkel with them also! This was AMAZING! My husband and I had already swam with dolphins in Florida but we rate this experience much more! There were only 6 of us in a group with two dolphins! And you got to do... More 

Was this review helpful? Yes
Nadia J, Supervisor de atención al visitante at Delphinus Xel-Ha, responded to this review

Dear traveller: Thank you for taking time to share your comments about the experience you had with us. Thank you for recognizing work together to achieve that was meaningful to you. Best regards Nadia Jardón More 

Chelmsford, England, United Kingdom
Reviewer
5 reviews 5 reviews
4 attraction reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 18, 2014

A real big item ticked off the bucket list, awesome and the dolphins looked so happy and content. always a trainer with them. A bay to snorkel i which had great fish in. Food of a reasonable quality and friendly staff - a really good day out and would thoroughly recommend it

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Nadia J, SUPERVISOR DE ATENCIÓN AL VISITANTE at Delphinus Xel-Ha, responded to this review

Dear traveler: thank you very much for writing about your experience at our facilities. Thank you for recognizing the efforts of our staff for this experience would be a meaningful experience for you. More 

Odessa, Texas
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 24, 2014

Float through the mangroves, zip line, cliff jumping, decent cocktails, snorkeling. We like it so much we have done it twice (3 years ago and August 2014).

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Senior Contributor
24 reviews 24 reviews
7 attraction reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed September 21, 2014

Went here for swimming with the dolphins. We did the trip that combined both dolphins and xel hal entrance ticket. Xel hal itself is massive and the dolphins are kept up near the entrance . Swimming with them was great but the water they are kept in in rank. They are very clever dolphins and I really enjoyed the kisses.... More 

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Nadia J, Supervisor de atención al visitante at Delphinus Xel-Ha, responded to this review

Dear traveller: Thank you for taking your time to share your comments regarding your experience in our facility. We know that some people feel that our price of photogramphs is high, however, we most say that the price is at the average price of photos of peopple swiming whith dolphins in the place. In fact, the price of our photographs... More 

Deux-Montagnes, Canada
Senior Reviewer
6 reviews 6 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 4, 2014

My husband and I spent one glorious hour in the water with Xel-Ha, I believe, a dolphin that had recently been transferred from another facility. We were with Jade, the trainer, who was SO kind and was really informative about dolphins themselves and how to properly act around dolphins. We did a couples swim and I would definitely suggest, if... More 

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Luis Alejandro B, Gerente at Delphinus Xel-Ha, responded to this review

Dear Traveler: Thank you very much for writing about your experience at our facilities. Thank you for recognizing the efforts of our staff for this experience would be a meaningful experience for you. Sincerly Luis Baena More 

Chicago, Illinois
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 29, 2014

Great interactive experience for our kids, especially the foot push! The kids all said this was the best part of thier trip to Cancun. The park was fun too

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Luis Alejandro B, Gerente at Delphinus Xel-Ha, responded to this review

Dear Traveler: Thank you very much for writing about your experience at our facilities. Kind Regards. Luis Baena C. More 

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