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Address: 110-00 Rockaway Blvd., NY
Website
Today
8:00 am - 4:00 am
Closed now
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Hours:
Sun - Sat 8:00 am - 4:00 am

TripAdvisor Reviewer Highlights

Read all 171 reviews
Visitor rating
  • 25
    Excellent
  • 40
    Very good
  • 34
    Average
  • 25
    Poor
  • 47
    Terrible
GREEDY CASINO SHOWS CONTEMPT FOR CUSTOMERS

DISMAL CUSTOMER SERVICE. They refuse to answer letters.This is the only CASINO I have seen in a major metropolitan area that does not have a coat check. They closed it a year ago... read more

2 of 5 starsReviewed April 4, 2015
eddie g
,
New York City, New York
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171 Reviews from our TripAdvisor Community

Date | Rating
  • Chinese (Simplified) first
  • English first
  • Portuguese first
  • Any
English first
1 review
1 of 5 stars Reviewed April 20, 2015 NEW via mobile

I'm a handicap person that try going on Saturday April 18,2015 let's start by I took the train there first I'm n electric scooter when get there Jamaca train station I make my way to elevator it's out of order so I wait for the next train to cross over to the other side to the next play form I... More 

Was this review helpful? Yes
Niantic, Connecticut
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed April 16, 2015

It is a dump that fools gamblers into thinking they are using slots with class II machines (without random number generators). Do research on the fairness and operation of Class II gaming before visiting.

Was this review helpful? Yes 4
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 11, 2015 via mobile

On 2/24/15 I was @ RESORTS WORLD casino. I used their ATM. My receipt came out but not the money. I waited & someone finally came to assist me. He told me the money would be reversed to my account within in an hour. I got a receipt of this transaction with a reference # error message &all & still... More 

Was this review helpful? Yes 3
Maspeth NY
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed April 6, 2015

When the highest percentage on the rating scale is under the category "terrible". That should explain it all. No need for details. I had to give it a one dot rating - it didn't allow a ZERO rating

Was this review helpful? Yes 4
New York City, New York
2 reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed April 4, 2015

DISMAL CUSTOMER SERVICE. They refuse to answer letters.This is the only CASINO I have seen in a major metropolitan area that does not have a coat check. They closed it a year ago and refuse to reopen it. If you attend any of their events you must hold your coat. THIS IS A GHETTO CASINO. 4/3/15 RIOT, previous suicide, other... More 

Was this review helpful? Yes 8
nassau county new york
Senior Contributor
48 reviews 48 reviews
12 attraction reviews
71 helpful votes 71 helpful votes
1 of 5 stars Reviewed April 4, 2015

Came here to see several bands that really were not so great particularly liverpool shuffle...this place has a low-class clientele..poor customer service...bathrooms not good..attendants with attitudes..hookers homeless etcetera!! just hear about a major fight at one casino..do i need another reason not to come?? ps be careful parking!!! this place is awful!! atlantic city tended to be alot safer!!!!

Was this review helpful? Yes 6
Freeport, New York
Reviewer
4 reviews 4 reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed April 4, 2015

If your looking for a night out of gambling and you don't mind witnessing fights with patrons beating up on security guards with very few security guards that even work there and black folks throwing chairs and punches at each other while you stand in line for a burger then......... this is the casino for you. What a joke !!!... More 

Was this review helpful? Yes 10
New Hyde Park, New York
1 review
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed April 2, 2015

not enough attendants on casino floor. Restaurants either closed or reduced hours. Comp machines always need service. Severe reductions in staff in all areas. Long lines at the food court. Most customer unfriendly casino . Need new management to run this place. The only local casino so they apparently don't care about the customer

Was this review helpful? Yes 11
Sutton, Massachusetts
Top Contributor
80 reviews 80 reviews
21 attraction reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed March 28, 2015

After reading the reviews of this casino, I hesitated in going there, but it was on the way home from Long Island to Massachusetts. So I thought I'd try it to see for myself. The Casino was very nicely decorated - bright colors, great lighting, and very clean. The two levels were both non smoking, and contained all new machines.... More 

Was this review helpful? Yes 5
Contributor
14 reviews 14 reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed March 28, 2015

Came here on a Thursday night last month when I was in NYC. We took the free shuttle from Manhattan which was a nice service offered by the casino. The bf and I go to many casinos across the country, and this is the worst casino I've ever been to. It was so dirty! Cups, food containers, random paper, everywhere!... More 

Was this review helpful? Yes 13

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