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Address: 110-00 Rockaway Blvd., NY
Website
Today
8:00 am - 4:00 am
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Hours:
Sun - Sat 8:00 am - 4:00 am

TripAdvisor Reviewer Highlights

Read all 172 reviews
Visitor rating
  • 25
    Excellent
  • 40
    Very good
  • 34
    Average
  • 25
    Poor
  • 48
    Terrible
GREEDY CASINO SHOWS CONTEMPT FOR CUSTOMERS

DISMAL CUSTOMER SERVICE. They refuse to answer letters.This is the only CASINO I have seen in a major metropolitan area that does not have a coat check. They closed it a year ago... read more

2 of 5 starsReviewed April 4, 2015
eddie g
,
New York City, New York
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172 Reviews from our TripAdvisor Community

Date | Rating
  • Chinese (Simplified) first
  • English first
  • Portuguese first
  • Any
English first
New York City, New York
1 review
1 of 5 stars Reviewed May 20, 2015 NEW

I was trying to cash out my $15 from one of the slots but the machine monitor displayed: "Call Attendant: Machine Out of Paper". It took me 5 to 7 minutes to find an attendant, and this guy didn't look too happy to help me at all. He went to the machine, put in a new stack of paper, closed... More 

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 20, 2015 via mobile

I'm a handicap person that try going on Saturday April 18,2015 let's start by I took the train there first I'm n electric scooter when get there Jamaca train station I make my way to elevator it's out of order so I wait for the next train to cross over to the other side to the next play form I... More 

Was this review helpful? Yes 1
Niantic, Connecticut
Reviewer
4 reviews 4 reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed April 16, 2015

It is a dump that fools gamblers into thinking they are using slots with class II machines (without random number generators). Do research on the fairness and operation of Class II gaming before visiting.

Was this review helpful? Yes 8
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed April 11, 2015 via mobile

On 2/24/15 I was @ RESORTS WORLD casino. I used their ATM. My receipt came out but not the money. I waited & someone finally came to assist me. He told me the money would be reversed to my account within in an hour. I got a receipt of this transaction with a reference # error message &all & still... More 

Was this review helpful? Yes 6
Maspeth NY
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed April 6, 2015

When the highest percentage on the rating scale is under the category "terrible". That should explain it all. No need for details. I had to give it a one dot rating - it didn't allow a ZERO rating

Was this review helpful? Yes 6
New York City, New York
2 reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed April 4, 2015

DISMAL CUSTOMER SERVICE. They refuse to answer letters.This is the only CASINO I have seen in a major metropolitan area that does not have a coat check. They closed it a year ago and refuse to reopen it. If you attend any of their events you must hold your coat. THIS IS A GHETTO CASINO. 4/3/15 RIOT, previous suicide, other... More 

Was this review helpful? Yes 11
nassau county new york
Top Contributor
56 reviews 56 reviews
13 attraction reviews
79 helpful votes 79 helpful votes
1 of 5 stars Reviewed April 4, 2015

Came here to see several bands that really were not so great particularly liverpool shuffle...this place has a low-class clientele..poor customer service...bathrooms not good..attendants with attitudes..hookers homeless etcetera!! just hear about a major fight at one casino..do i need another reason not to come?? ps be careful parking!!! this place is awful!! atlantic city tended to be alot safer!!!!

Was this review helpful? Yes 8
Freeport, New York
Reviewer
4 reviews 4 reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed April 4, 2015

If your looking for a night out of gambling and you don't mind witnessing fights with patrons beating up on security guards with very few security guards that even work there and black folks throwing chairs and punches at each other while you stand in line for a burger then......... this is the casino for you. What a joke !!!... More 

Was this review helpful? Yes 12
New Hyde Park, New York
1 review
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed April 2, 2015

not enough attendants on casino floor. Restaurants either closed or reduced hours. Comp machines always need service. Severe reductions in staff in all areas. Long lines at the food court. Most customer unfriendly casino . Need new management to run this place. The only local casino so they apparently don't care about the customer

Was this review helpful? Yes 13
Sutton, Massachusetts
Top Contributor
80 reviews 80 reviews
21 attraction reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed March 28, 2015

After reading the reviews of this casino, I hesitated in going there, but it was on the way home from Long Island to Massachusetts. So I thought I'd try it to see for myself. The Casino was very nicely decorated - bright colors, great lighting, and very clean. The two levels were both non smoking, and contained all new machines.... More 

Was this review helpful? Yes 5

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