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National Park Service Visitor Center

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Address: 2 New Liberty Street, Salem, MA
Phone Number: 978-740-1650
Website
Description: Located on New Liberty Street across from the municipal parking garage and...
Located on New Liberty Street across from the municipal parking garage and next to the Peabody Essex Museum, the National Park Service Visitor Center is an ideal place to begin your visit to Salem and the Essex National Heritage Area. National Park Service Rangers and Volunteers will welcome you to the city and to the Heritage Area, and help you plan your visit.
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TripAdvisor Reviewer Highlights

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Visitor rating
  • 125
    Excellent
  • 60
    Very good
  • 13
    Average
  • 6
    Poor
  • 2
    Terrible
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We took a free tour, yes I said FREE, that took us aboard a sailing ship and into a restored building that existed for the sole purpose of collecting tax on incoming cargo. The... read more

5 of 5 starsReviewed May 14, 2015
Anne K
,
LI
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206 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Any
English first
LI
Top Contributor
101 reviews 101 reviews
25 attraction reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed May 14, 2015

We took a free tour, yes I said FREE, that took us aboard a sailing ship and into a restored building that existed for the sole purpose of collecting tax on incoming cargo. The ranger was amazing! His presentation was flawless and fun. Can't say enough about the tour the ranger and the history of Salem

Was this review helpful? Yes 2
Indiana
Top Contributor
123 reviews 123 reviews
63 attraction reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed May 3, 2015

Went in to check it out while waiting for the Trolley, Had a lot of information about the history of the site and the maritime history of the town of Salem as well. Bonus is that its right in the heart of some of Salem's biggest attractions and across from the Peabody Essex museum.

Was this review helpful? Yes 1
Top Contributor
481 reviews 481 reviews
183 attraction reviews
138 helpful votes 138 helpful votes
5 of 5 stars Reviewed April 19, 2015

Everyone here was more than helpful. The documentary about the Witch Trials was excellent. Don't bother visiting the hokey other sights in town. I had fond memories of the place. I shouldn't have gone back! Change here has not been a good thing.

Was this review helpful? Yes 3
Senior Contributor
29 reviews 29 reviews
22 attraction reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 29, 2015

replicas and models of salem of yore very well done movies of the history of the area shows that this area is about more than witches

Was this review helpful? Yes 1
Calgary, Canada
Senior Contributor
35 reviews 35 reviews
18 attraction reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed March 23, 2015

We went in cause I admit I was pretty turned around with all the streets,,in my defense it was raining hard so unable to pinpoint alot cause I was trying to keep my eyes shielded. The people at the visiter center were so helpful, really alot to see just in that building alone.

Was this review helpful? Yes 3
Chicago, Illinois
Top Contributor
126 reviews 126 reviews
38 attraction reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed November 30, 2014

A great place to start your tour of Salem. They show a brief video of the history of Salem and another video (fee based) that explains some the history of the Salem Witch trials. Great introduction prior to venturing out on tours with or without a guide. I'd recommend a guide to give you ideas of some of the history... More 

Was this review helpful? Yes 4
Senior Reviewer
8 reviews 8 reviews
3 attraction reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 28, 2014

It is worth stopping in here. They have information on everything that is going on in town. Friendly staff and a really nice facility. It was extremely helpful! They also have brochures neatly displayed with all the attractions in town. We found that really helpful.

Was this review helpful? Yes
New Haven, Connecticut
Top Contributor
116 reviews 116 reviews
37 attraction reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed November 23, 2014

We decided to go straight to the Center upon arriving in Salem.The street signs were confusing at best when you could find them. We were surprised to find there was no street parking available for visitors to the center but conveniently a municipal parking garage directly across the street. Our first experience with the dismal parking situation in Salem. The... More 

Was this review helpful? Yes 2
Franklin, NJ
Contributor
17 reviews 17 reviews
10 attraction reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 21, 2014

Although the tour we wanted to do was booked, they were very helpful with maps and questions. The gift shop had nice options. And I was told they have the cleanest restrooms.

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Leeds, United Kingdom
Senior Contributor
37 reviews 37 reviews
12 attraction reviews
33 helpful votes 33 helpful votes
1 of 5 stars Reviewed November 20, 2014

New to the area we'd heard of Salem. So first stop the information centre. A big room and far too much space. I tried to log on to their Wi-Fi but couldn't connect. After a few minutes I went over and interrupted the two guy's conversation. " No we don't have WiFi. Try one of the cafes in town." "so... More 

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Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?