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National Park Service Visitor Center

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Address: 2 New Liberty Street, Salem, MA
Phone Number: 978-740-1650
Website
Description: Located on New Liberty Street across from the municipal parking garage and...
Located on New Liberty Street across from the municipal parking garage and next to the Peabody Essex Museum, the National Park Service Visitor Center is an ideal place to begin your visit to Salem and the Essex National Heritage Area. National Park Service Rangers and Volunteers will welcome you to the city and to the Heritage Area, and help you plan your visit.
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TripAdvisor Reviewer Highlights

Read all 202 reviews
Visitor rating
  • 123
    Excellent
  • 58
    Very good
  • 13
    Average
  • 6
    Poor
  • 2
    Terrible
Most recent review
so much to see

We went in cause I admit I was pretty turned around with all the streets,,in my defense it was raining hard so unable to pinpoint alot cause I was trying to keep my eyes shielded... read more

5 of 5 starsReviewed March 23, 2015
Angie Y
,
Calgary, Canada
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202 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Any
English first
Calgary, Canada
Senior Contributor
35 reviews 35 reviews
18 attraction reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 23, 2015 NEW

We went in cause I admit I was pretty turned around with all the streets,,in my defense it was raining hard so unable to pinpoint alot cause I was trying to keep my eyes shielded. The people at the visiter center were so helpful, really alot to see just in that building alone.

Was this review helpful? Yes
Chicago, Illinois
Top Contributor
126 reviews 126 reviews
38 attraction reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed November 30, 2014

A great place to start your tour of Salem. They show a brief video of the history of Salem and another video (fee based) that explains some the history of the Salem Witch trials. Great introduction prior to venturing out on tours with or without a guide. I'd recommend a guide to give you ideas of some of the history... More 

Was this review helpful? Yes 3
Senior Reviewer
8 reviews 8 reviews
3 attraction reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 28, 2014

It is worth stopping in here. They have information on everything that is going on in town. Friendly staff and a really nice facility. It was extremely helpful! They also have brochures neatly displayed with all the attractions in town. We found that really helpful.

Was this review helpful? Yes
New Haven, Connecticut
Top Contributor
109 reviews 109 reviews
37 attraction reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed November 23, 2014

We decided to go straight to the Center upon arriving in Salem.The street signs were confusing at best when you could find them. We were surprised to find there was no street parking available for visitors to the center but conveniently a municipal parking garage directly across the street. Our first experience with the dismal parking situation in Salem. The... More 

Was this review helpful? Yes 1
Franklin, NJ
Contributor
17 reviews 17 reviews
10 attraction reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 21, 2014

Although the tour we wanted to do was booked, they were very helpful with maps and questions. The gift shop had nice options. And I was told they have the cleanest restrooms.

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Leeds, United Kingdom
Senior Contributor
36 reviews 36 reviews
11 attraction reviews
32 helpful votes 32 helpful votes
1 of 5 stars Reviewed November 20, 2014

New to the area we'd heard of Salem. So first stop the information centre. A big room and far too much space. I tried to log on to their Wi-Fi but couldn't connect. After a few minutes I went over and interrupted the two guy's conversation. " No we don't have WiFi. Try one of the cafes in town." "so... More 

Was this review helpful? Yes
Manitoba, Canada
Top Contributor
464 reviews 464 reviews
78 attraction reviews
179 helpful votes 179 helpful votes
5 of 5 stars Reviewed November 16, 2014 via mobile

Good place to start a day in Salem. Staff are friendly and knowledgable with lots of info and guides available.

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Chicago, Illinois
Top Contributor
80 reviews 80 reviews
40 attraction reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed November 13, 2014

We were on our last day of our 5 day salem trip before our flight back to Chicago, so we decided to stop in. We did EVERYTHING there was to do so we thought why not. It was alright. The gentleman behind the counter acknowledged us...(I think) or he could have been talking to someone else. He seemed a little... More 

Was this review helpful? Yes 1
Hyannis, Massachusetts
Senior Contributor
49 reviews 49 reviews
21 attraction reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 4, 2014

I went in late October when there was little parking, waiting times for the trolleys, lines/and or waiting times for most attractions,etc The people that work there are EXCELLENT giving tips on what part of the day to do attractions when less busy, and maps with highlighted directions for your particular choice of itinerary (sp?)

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Salem, Massachusetts
Senior Reviewer
8 reviews 8 reviews
5 attraction reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 3, 2014

We did a free guided tour of the "Friendship", a replica of an old schooner which is docked at Pickering Wharf. The docent was very interesting and engaging. A week earlier, I did the "self-guided" walk-on tour, which I liked even better; there were very interesting and knowledgable docents posted at different stations throughout the ship to explain and answer... More 

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  • Is there a restaurant or café onsite?