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Address: 1001 North Delaware Avenue, Philadelphia, PA 19123
Phone Number: +1 877-477-3715
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Description: Located a mile north of the Ben Franklin Bridge in the city’s Fishtown...
Located a mile north of the Ben Franklin Bridge in the city’s Fishtown section, SugarHouse Casino is situated on the Delaware River, with beautiful views along its waterfront property. With more than 2,000,000 visitors each year, the casino features 1,602 slots, 54 table games, fun and unique dining options and free valet and self-parking. The casino also provides free transportation via its Sugar Express trolley from more than two-dozen locations throughout the city. In addition to hosting a variety of events each week ranging from live music, to tapings of Philly Pheud, SugarHouse Casino is also an avid community supporter, sponsoring some of Philly’s greatest traditions, including the New Year’s Day Mummers Parade and the Susan G. Komen Mother's Day walk. SugarHouse Casino employs more than 1,000 people and for four consecutive years has been voted a “Top Workplace” in the Philadelphia Inquirer and a “Best Place to Work” in the Philadelphia Business Journal.
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TripAdvisor Reviewer Highlights

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  • 8
    Excellent
  • 30
    Very good
  • 36
    Average
  • 28
    Poor
  • 50
    Terrible
Smoked Filled And Poorly Arranged Casino

Located on the Philadelphia waterfront. I stopped in not long ago. Got lost on where to park and turn with the construction going on for casino expansion. Lot of work can be done... read more

3 of 5 starsReviewed September 1, 2015
Denny T
,
Sacramento, California, Usa
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152 Reviews from our TripAdvisor Community

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English first
Sacramento, California, Usa
Level Contributor
342 reviews
72 attraction reviews
common_n_attraction_reviews_1bd8 91 helpful votes
3 of 5 stars Reviewed September 1, 2015 NEW

Located on the Philadelphia waterfront. I stopped in not long ago. Got lost on where to park and turn with the construction going on for casino expansion. Lot of work can be done to be clear. Staff was indifferently to people in line waiting for cards. The staff didn't really listen to request. Long time in line about 20 minutes... More 

Was this review helpful? Yes
Seaville
Level Contributor
109 reviews
20 attraction reviews
common_n_attraction_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed August 20, 2015

Considering the next closest casino is across the city its not too bad. Not the cleanest or fanciest and certainly not the " loosest" I found no place good inside to sit and have a meal either. Hope it gets better.

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Lexington Park, Maryland
Level Contributor
198 reviews
78 attraction reviews
common_n_attraction_reviews_1bd8 85 helpful votes
3 of 5 stars Reviewed August 13, 2015

The Sugar house casino is nothing special at all. I was only at the casino for about 30 minutes. I lost $150 in crabs during a 20 minute period and still had to buy my own drink. Come if I am going to lose a bunch of money at least by me a drink.

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Edison, New Jersey
Level Contributor
7 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed August 10, 2015

Visited the Sugar House Casino Sunday morning August 9th. I have not been to this facility in a long time. Things have changed since my last visit and all for the better. Security was present and attentive. The few employees I spoke to were very helpful and pleasant. The place was clean and was being cleaned while I was there.... More 

Was this review helpful? Yes
Natalie K, Manager at Sugar House Casino, responded to this review

We can't thank you enough for visiting SugarHouse Casino once again and taking the time to share your experience! We are pleased to hear your interactions with our team were not only friendly but helpful. In your review, you mentioned some of our expansion highlights. We are glad that you are just as excited about our new gaming floor and... More 

Level Contributor
5 reviews
3 attraction reviews
3 of 5 stars Reviewed August 10, 2015

It was a good sized casino, friendly staff, and enough machines and tables. I enjoyed myself. A couple of bars and places to eat. There's a shuttle that takes you there from the city area. The shuttle drivers were not too helpful or nice. Took a cab from the liberty bell to casino for $10. Overall an ok experience.

Was this review helpful? Yes
Natalie K, Manager at Sugar House Casino, responded to this review

Thanks for visiting SugarHouse Casino! We appreciate your feedback and was pleased to hear you enjoyed your time with us. Please, come again anytime especially once our expansion has been completed. We are expanding our gaming floor and adding guests amenities we think you will love. More 

Los Angeles
Level Contributor
62 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed August 7, 2015

Here's a great casino close to the river in Philly. It's two miles from downtown and the many historical sites. The Sugar House is convenient for a fun night after a day of sightseeing. Be sure you're 21, because, baby, this ain't Vegas where you can go to the casino to at least eat dinner and maybe use the pool.

Was this review helpful? Yes
Natalie K, Manager at Sugar House Casino, responded to this review

Thank you so much for your amazing review! We're so happy to hear that you enjoyed your overall experience with us. Our facility is growing and we have great updates in the works we think you will enjoy. It is our hope that you will continue to visit us when you're in the area. More 

Philadelphia, Pennsylvania
Level Contributor
8 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 21 helpful votes
1 of 5 stars Reviewed August 4, 2015

This casino STOLE my money and they are about to be sued...and fined. After playing blackjack for several hours I was about to leave when I hit the "Lucky Ladies" side bet for 5000.00 (a pair of queens of hearts and the dealer had a blackjack). Instead of paying me my money, as is usually done, the pit boss demanded... More 

Was this review helpful? Yes 2
Natalie K, Manager at Sugar House Casino, responded to this review

Hi Elaine, thank you for your feedback. We take your concern very seriously and apologize for the inconvenience. We are looking into this matter and will make every effort to find a resolution for you. I will contact you directly to retrieve your contact information so an appropriate supervisor can reach out to get more information and rectify the matter.... More 

A TripAdvisor Member
1 of 5 stars Reviewed July 31, 2015

They have promotions that they don't fulfill! And they don't care and are not friendly! After a promotion of having to go four Sunday's to get a Coleman Cooler, I was accused of not going four Sunday's and after that was confirmed, I was told they would give me twenty dollars instead! One manager told me to get it at... More 

Was this review helpful? Yes 1
Level Contributor
5 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 20, 2015

this place was filthy. Overflowing ashtrays, cups, and bottles were everywhere. While the staff was friendly, rarely was anyone cleaning. We were hoping to enjoy the evening and were overcome by ashes everywhere we turned. Very disappointing.

Was this review helpful? Yes 2
Natalie K, Manager at Sugar House Casino, responded to this review

Hi Gail, Thank you for visiting SugarHouse Casino! We appreciate your feedback. While we are glad to hear you enjoyed our friendly staff, we are sorry to learn that you were less than pleased with our appearance. We pride ourselves on around the clock cleanliness and the appropriate departments have been notified about this issue. It is our hope that... More 

Columbus, Ohio
Level Contributor
22 reviews
10 attraction reviews
common_n_attraction_reviews_1bd8 23 helpful votes
1 of 5 stars Reviewed July 19, 2015

This casino is not a very good one at all. I was not able to get drinks at any of the machines. The machines were dirty with someone else's spilled drinks. It is smoke filled with extremely poor ventilation.

Was this review helpful? Yes 2
Natalie K, Manager at Sugar House Casino, responded to this review

Thank you for visiting SugarHouse Casino. We are continually striving to improve guest experience so, your feedback is appreciated. The appropriate departments will be notified. It is our hope that you will come back to visit when you're in the area especially after our expansion. More 

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