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Address: 1001 North Delaware Avenue, Philadelphia, PA 19123
Phone Number: +1 877-477-3715
Website
Description: Located a mile north of the Ben Franklin Bridge in the city’s Fishtown...
Located a mile north of the Ben Franklin Bridge in the city’s Fishtown section, SugarHouse Casino is situated on the Delaware River, with beautiful views along its waterfront property. With more than 2,000,000 visitors each year, the casino features 1,602 slots, 54 table games, fun and unique dining options and free valet and self-parking. The casino also provides free transportation via its Sugar Express trolley from more than two-dozen locations throughout the city. In addition to hosting a variety of events each week ranging from live music, to tapings of Philly Pheud, SugarHouse Casino is also an avid community supporter, sponsoring some of Philly’s greatest traditions, including the New Year’s Day Mummers Parade and the Susan G. Komen Mother's Day walk. SugarHouse Casino employs more than 1,000 people and for four consecutive years has been voted a “Top Workplace” in the Philadelphia Inquirer and a “Best Place to Work” in the Philadelphia Business Journal.
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TripAdvisor Reviewer Highlights

Read all 144 reviews
Visitor rating
  • 7
    Excellent
  • 29
    Very good
  • 32
    Average
  • 28
    Poor
  • 48
    Terrible
Bonus for new players

If you are new to Sugar House, then make sure you get their play card because they'll load it with a minimum of twenty five dollars. Even though there are designated non-smoking... read more

3 of 5 starsReviewed June 30, 2015
gtownjewel
,
Philadelphia, Pennsylvania
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144 Reviews from our TripAdvisor Community

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Date | Rating
  • English first
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English first
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 20, 2015

this place was filthy. Overflowing ashtrays, cups, and bottles were everywhere. While the staff was friendly, rarely was anyone cleaning. We were hoping to enjoy the evening and were overcome by ashes everywhere we turned. Very disappointing.

Was this review helpful? Yes
Columbus, Ohio
Level Contributor
23 reviews
10 attraction reviews
common_n_attraction_reviews_1bd8 22 helpful votes
1 of 5 stars Reviewed July 19, 2015

This casino is not a very good one at all. I was not able to get drinks at any of the machines. The machines were dirty with someone else's spilled drinks. It is smoke filled with extremely poor ventilation.

Was this review helpful? Yes
Natalie K, Manager at Sugar House Casino, responded to this review

Thank you for visiting SugarHouse Casino. We are continually striving to improve guest experience so, your feedback is appreciated. The appropriate departments will be notified. It is our hope that you will come back to visit when you're in the area especially after our expansion. More 

Philadelphia, Pennsylvania
Level Contributor
45 reviews
11 attraction reviews
common_n_attraction_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed June 30, 2015

If you are new to Sugar House, then make sure you get their play card because they'll load it with a minimum of twenty five dollars. Even though there are designated non-smoking areas, it is still smokey. They offer free self-serve parking and free valet parking too.

Was this review helpful? Yes 1
Natalie K, Manager at Sugar House Casino, responded to this review

Thank you for your feedback on your visit to SugarHouse Casino! We are happy to hear that you enjoyed our Rush Rewards Player’s Club perks and hope that you visit us again soon. More 

Philadelphia, Pennsylvania
Level Contributor
33 reviews
20 attraction reviews
common_n_attraction_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed June 23, 2015 via mobile

OK place to have a drink or two then head out. Small for a casino. Great location near all kinds of fun stuff to do. Was only there for 30 minutes then ready to leave.

Was this review helpful? Yes 2
Natalie K, Manager at Sugar House Casino, responded to this review

We appreciate your feedback on your recent trip to SugarHouse Casino. While we are a small casino, we are currently in the middle of an expansion. We are very excited about adding to our gaming floor and offering more amenities. We hope that you continue to visit us and will celebrate with us once the expansion is complete. More 

Philadelphia
Level Contributor
20 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed June 15, 2015

After only visiting casinos in Vegas and Atlantic City until casinos opened in the Philadelphia area, I must say I was very disappointed UNTIL my first trip to Sugar House. I had tried Harrahs's in Chester and would never go back. PARX left me unimpressed and underwhelmed for many reasons so Sugar House would be my recommended casino when in... More 

Was this review helpful? Yes 1
Natalie K, Manager at Sugar House Casino, responded to this review

Thank you for your positive feedback. We're glad to hear that you enjoyed yourself during your visit! We hope to see you again soon when you are in the area. Best of luck! More 

Columbus, Ohio
Level Contributor
51 reviews
16 attraction reviews
common_n_attraction_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed June 1, 2015

Don't bother. This is one of the worst casino experiences I have had in years. They play extremely loud music to the point you cannot hear the dealers for friends around you. Very smokey environment. Pan handlers and people asking you to bum cigarette hanging out in the casino.

Was this review helpful? Yes 2
Natalie K, Manager at Sugar House Casino, responded to this review

We're sorry to hear that you did not have a more enjoyable experience at SugarHouse Casino. We are continually striving to improve customer service and appreciate your feedback. We hope that you will come back to visit especially after our expansion is open and will open the space up tremendously. More 

Fayetteville, North Carolina
Level Contributor
8 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed May 31, 2015

Me and my significant other had fun while at the casino but I would rate it average. The poker tournaments were inside of a very nice tent/canopy, I think as a result of construction. However, it wasn't very busy so some tables were empty and waiting for players. Other tables were very busy with a large crowd. The staff is... More 

Was this review helpful? Yes 1
Natalie K, Manager at Sugar House Casino, responded to this review

Thank you for your wonderful comments about our staff. We love to hear that our team members helped make for a fun experience. We are in the middle of an expansion project that we hope to be complete by early next year that will give us some additional amenities and help open the space up. We will also have a... More 

Jacksonville, Florida
Level Contributor
11 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed May 12, 2015

We came to just get a little relaxation time and found it to be a great experience don't the reason for the negative reviews . Played the machines they would pay and let you play and played the tables and given a little lady luck helped but won a little there as well

Was this review helpful? Yes 2
Natalie K, Manager at Sugar House Casino, responded to this review

Thank you for your positive feedback and we're glad to hear you had a fun time! We hope to see you again soon. Best of luck! More 

Bridgeport, Connecticut
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 22, 2015

Me and my friend had a great time even though we didnt come home with any winnings. When I visit Philly again will go there.

Was this review helpful? Yes 1
1 review
common_n_attraction_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed April 10, 2015 via mobile

I've been coming to Sugarhouse for sometime now, the location is convenient and that's about it! I go there to play the penny slots. They have 12 in nonsmoking and some against the wall in smoking section. It used to be kind of easy to get a machine, even though the pay out isn't terrific, you can win sometimes. Unfortunately,... More 

Was this review helpful? Yes 6

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Additional Information about Sugar House Casino

Address: 1001 North Delaware Avenue, Philadelphia, PA 19123
Phone Number: +1 877-477-3715
Location: United States  >  Pennsylvania (PA)  >  Philadelphia

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