After buying the trip didn't get a confirmation email. Called the office when I was in NYC and they said come on a certain day, but there was no record of my reservation when I did show up. No one in the office seemed to have a clue what they were doing and were unhelpful and unfriendly. When they tracked... more

Booked the trip and set flight time for 9am and arrived at 8:30 as directed, we were only in NYC for one day we wanted to start the day early. It was a rainy day and were told many rimes they were waiting for weather details. As the many staff members used their cell phones, had casual conversations and ate... more

Booked a tour with liberty for out 3 year aniversary. Turns out 3 hours later on Sat. Aug 8th they had a crash and 9 people were killed! I tried for two days to cancle but I was told to wait until the Monday to see if they were flying again. That Monday I called and was told they were... more

The whole experience was well organised. I booked booked around 4 months before our trip, then phoned a few weeks before to confirm the date and time. We arrived half an hour before our flight as requested, and flew at the right time 10.30. There is a locker to put your bags etc in, and all the staff were friendly... more

We booked the 6-8 minute Lady Liberty tour as a gift for my friend's 30th. Confirmation was received very quickly. I phoned them a few days before to confirm the date, and then on the morning of the flight to confirm that the weather was going to be ok to fly. From the moment we arrived to the time we... more

Myself and a friend went for the Big Apple tour costing $165 each which we paid for online.... and then called one week before the date to arrange a time which was 10 30 on 7th April. We opted for the VIP heliport location on the Hudson river as this was the most convenient for our timetable. I had read... more

I purchased two tickets of the Big Apple tours in December 2008 directly through their website because my father came to stay with me for a month from Japan. I had to reschedule the tour twice due to the weather. But for the third time, I cancelled it and asked for a refund. I have not received a refund. It... more

well... tour itself was ok but was really angry on what liberty's policy is! we paid for the most expensive tour but then it turned out that people on the same helicopter had only paid for the cheapest one but got upgraded for free because they were struggling to fill helicopter, very upset and angry about this, feel like we... more

Booked a few weeks in advance with no problems but thought it was a little expensive. Was told to confirm time of flight when we arrive in New York and when doing this, we were allocated a time which didn't suit our plans and when asked if we could change, the lady on the phone was quite abrupt and needless... more