I purchased 40 tickets for this tour after being told on the phone that our group would be able to get on and off the bus at various locations. That part was true--we had that ability. What they were less than honest about was the fact that due to our arrival/departure time in NY this was impossible. I had informed... More

We were on two buses. The first one had pre-recorded information which did not always coordinate with what we were seeing. The live guide was great! Overall, I loved this way of seeing a lot of the city. We discovered Pratt Institute along the way where my father went to college and stopped to visit the Seaport area, which we... More

If you are considering taking a sightseeing bus tour with Gray Line, I would recommend you read the reviews and accept the fact you will probably be disappointed. The Thursday before Memorial Day weekend, we had a cousin and her husband visiting us from Canada and we decided to show them around the city. She has mobility issues and cannot... More

What was disappointing about this was, the people on the street sell you tickets, then lead you to where you need to catch the bus,,. they SAY it will be every 10-15 minutes, but its not, because 2-3 full buses went by and it was at least 45 minutes before we could get on a bus, which was packed and... More

Living close to the city I often bring my visitors to Manhattan and Grayline used to be our sightseeing company of choice. During the last year the performance (who wasn't outstanding in the first place)got even worse and you will find yourself waiting at least for 45 min or longer for a bus once you hopped off your original bus.... More

Enjoyed the Hop On Hop Off Loop tour during the weekdays, but on the weekend...the tickets were oversold and the lines to get on the double decker buses were unbelievable! The Night on the Town tour was disappointing and disorganized. We had to wait at the Grayline location and watch the employees argue because the tour had obviously oversold and... More

My family and I were very disappointed during our recent trip to NYC. The Gray line buses were not every 20 minutes but more like 40 minutes or so. Often they were full and we would have to wait for another. This was much wasted time as we were only in the city for three days. The guides performance also... More

Enjoyed our two days of the Hop On Hop Off bus. Good option for my 92 year old Mom so we could drive pass the famous sites of Manhattan. Lines were very long on Friday and we had to wait about 30 minutes to get on the bus. Finally one of the Gray Line people noticed my Mom and took... More

Purchased tickets online prior to trip; picked up the vouchers at Grayline's 8th Avenue location. Boarded bus right across the street. So far, good. Double-decker bus works well on a warm sunny day - and it was. Get on/get off/get back on at any stop every 30 minutes works well, too. Actually, that is the best aspect of the tour.... More