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Acela Lounge

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Chelsea
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Address: Penn Station, New York City, NY

TripAdvisor Reviewer Highlights

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Most recent review
I couldn't tell much difference

I had to take the Acela to Boston to be there by a certain time. Sat in the Acela lounge for the first time. The seat is pretty much like the regular lounge and only separated... read more

3 of 5 starsReviewed March 11, 2015
bmacwood
,
New York, NY
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18 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Any
English first
New York, NY
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 11, 2015

I had to take the Acela to Boston to be there by a certain time. Sat in the Acela lounge for the first time. The seat is pretty much like the regular lounge and only separated from it by a low glass fence. I have no complaints, but certainly wouldn't pay anything extra for it if it didn't come with... More 

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Boston
1 review
4 of 5 stars Reviewed March 5, 2015

I live in the Metro Boston area and had a position that required several monthly on sight meetings in DC. I had three options, drive, fly, or train. Since I've driven several times in the past the drive option was out. Flying today is a zoo. You go to an airport 2 hours early to get packed onto a plane... More 

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Pittston, PA
Top Contributor
141 reviews 141 reviews
23 attraction reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed August 15, 2014

Not up to the snuff of airline lounges, but still affords a family an early opportunity to board a train and we found the red caps very attentive and friendly. Services were lacking but it easily served its purpose.

Was this review helpful? Yes 1
New York, New York
Senior Contributor
21 reviews 21 reviews
3 attraction reviews
31 helpful votes 31 helpful votes
1 of 5 stars Reviewed August 12, 2014

I don't even know where to start to talk about this place, which could be mistaken for the seventh ring of Hell. The staff is incredibly unfriendly. Their main tasks seem to be stocking the refreshment area with junk food in plastic wrap, barking at customers who are trying to enter the lounge, announcing trains and calling Red Caps. But... More 

Was this review helpful? Yes 1
Perth, Australia
Top Contributor
134 reviews 134 reviews
14 attraction reviews
103 helpful votes 103 helpful votes
3 of 5 stars Reviewed April 11, 2014

The Club Acela lounge at Penn station is not as good as airline lounges, and the entire First Class experience underwhelming. We booked a Red Cap, but when called to the desk, were rudely told he was gone. One Red Cap trying to look after everybody just doesn't work. The desk staff are not very friendly and the lounge is... More 

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Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 9, 2014

There weren't a ton of reviews out there on Acela's first class, so I really struggled with whether I should pay the extra or just stick to the quiet car. I should have chosen the latter. The food choices were limited, and the service was sub par. If you are expecting an experience similar to an airline's first class, like... More 

Was this review helpful? Yes 1
Top Contributor
139 reviews 139 reviews
23 attraction reviews
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed April 3, 2014

I do take the Acela all the time from Boston to Penn Station. The train is fine but not cheap and it really beats flying. The lounge in Penn Station is a bit sad. It is dark and the seats are a bit worn. There are free soft drinks and coffee, but do not expect the equivalent of an Airline... More 

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Brisbane, Australia
Top Contributor
139 reviews 139 reviews
55 attraction reviews
154 helpful votes 154 helpful votes
3 of 5 stars Reviewed January 24, 2014

Since there is nowhere for me to review the Acela Express itself, I will use this space to do so and will end with some comments on the Acela Lounge. I have traveled quite extensively by train in Europe and, to a lesser extent, in other parts of the world. Firstly, in my opinion, the Acela Express, which we took... More 

Was this review helpful? Yes 6
Canberra, Australia
Contributor
20 reviews 20 reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 17, 2013

We travelled on Acela Express twice during our trip (Boston - Washington DC, and Washington DC - New York). The first trip we travelled in First class, and the second trip, Business class (Acela only has two classes). After the first trip, we were impressed by the service and experience. We were served refreshments regularly, assistance with our bags, and... More 

Was this review helpful? Yes 3
VATravel36
Top Contributor
133 reviews 133 reviews
21 attraction reviews
78 helpful votes 78 helpful votes
1 of 5 stars Reviewed October 13, 2013

I forked out a great deal to upgrade my visiting family from Brazil to Acela 1st Class from NYP to WAS. The trip up in business class was fine, but I thought I would give them an even nicer ride home. To start, the Acela Lounge was dingy and needs new fabric on the seats, which are stained and disgusting.... More 

Was this review helpful? Yes 4

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