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Acela Lounge

Penn Station, New York City, NY (Financial District)
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Ranked #363 of 776 nightlife in New York City
Type: Bar/ Clubs
Most recent review
- Jul 22, 2014
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15 reviews from our community

Visitor rating
Date | Rating
  • English first
  • Any
English first
Brooklyn, New York, United States
Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 22, 2014 NEW

This lounge is not as nice as a airport lounge but is better than standing around the coral that is Penn Station. I wish them would put more Red Caps on to handle everyone who has to go down early. Sometimes there are 20 people headed down with one Red Cap. The staff is awesome, and I enjoy seeing them... More

Was this review helpful? Yes
Perth, Australia
Top Contributor
131 reviews 131 reviews
13 attraction reviews
83 helpful votes 83 helpful votes
3 of 5 stars Reviewed April 11, 2014

The Club Acela lounge at Penn station is not as good as airline lounges, and the entire First Class experience underwhelming. We booked a Red Cap, but when called to the desk, were rudely told he was gone. One Red Cap trying to look after everybody just doesn't work. The desk staff are not very friendly and the lounge is... More

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Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 9, 2014

There weren't a ton of reviews out there on Acela's first class, so I really struggled with whether I should pay the extra or just stick to the quiet car. I should have chosen the latter. The food choices were limited, and the service was sub par. If you are expecting an experience similar to an airline's first class, like... More

Was this review helpful? Yes 1
Top Contributor
57 reviews 57 reviews
5 attraction reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed April 3, 2014

I do take the Acela all the time from Boston to Penn Station. The train is fine but not cheap and it really beats flying. The lounge in Penn Station is a bit sad. It is dark and the seats are a bit worn. There are free soft drinks and coffee, but do not expect the equivalent of an Airline... More

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Brisbane, Australia
Top Contributor
122 reviews 122 reviews
47 attraction reviews
120 helpful votes 120 helpful votes
3 of 5 stars Reviewed January 24, 2014

Since there is nowhere for me to review the Acela Express itself, I will use this space to do so and will end with some comments on the Acela Lounge. I have traveled quite extensively by train in Europe and, to a lesser extent, in other parts of the world. Firstly, in my opinion, the Acela Express, which we took... More

Was this review helpful? Yes 2
Canberra, Australia
17 reviews 17 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 17, 2013

We travelled on Acela Express twice during our trip (Boston - Washington DC, and Washington DC - New York). The first trip we travelled in First class, and the second trip, Business class (Acela only has two classes). After the first trip, we were impressed by the service and experience. We were served refreshments regularly, assistance with our bags, and... More

Was this review helpful? Yes 3
Top Contributor
102 reviews 102 reviews
14 attraction reviews
59 helpful votes 59 helpful votes
1 of 5 stars Reviewed October 13, 2013

I forked out a great deal to upgrade my visiting family from Brazil to Acela 1st Class from NYP to WAS. The trip up in business class was fine, but I thought I would give them an even nicer ride home. To start, the Acela Lounge was dingy and needs new fabric on the seats, which are stained and disgusting.... More

Was this review helpful? Yes 2
New York City, New York
1 review
2 of 5 stars Reviewed June 14, 2013

I've recently begun using the lounge and have to marvel that Amtrak can't pull it together to create a decent environment. I'm not asking for great. Just decent. 1. Turn the damn TV down. The biggest amenity the club can offer amidst the din of Penn Station is quiet. The TV is always blaring, driving most people to the furthest... More

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Washington, DC
20 reviews 20 reviews
4 attraction reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed March 2, 2013

I am a very regular Acela traveler between DC and NYC, and don't get me wrong, I really like the train as an alternative to flying. It is much more convenient than fighting through airport check in and security lines, and not having to take a cab into the city from the airport. But..., the level of service on the... More

Was this review helpful? Yes 3
washington dc
Top Contributor
54 reviews 54 reviews
15 attraction reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed February 15, 2013

Acela is the fast train to NYC but it is more like Mr. Toads Wild Ride. It not smooth at all and very expensive. If the US can afford to drop million dollar bombs around the world, why can't it have a real high speed train. This really an embarrassment. But better than driving or flying to NY from DC.

Was this review helpful? Yes 3

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