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Acela Lounge

Neighborhood: Manhattan
Sponsored by:
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Address: Penn Station, New York City, NY
Phone Number: 646-346-6855
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TripAdvisor Reviewer Highlights

Read all 22 reviews
Visitor rating
  • 0
  • 4
    Very good
  • 12
  • 4
  • 2
Regular Lounge

We used the lounge at Penn Station before our train to Washington. Was clean and tidy but nothing very flash. This reflects the whole of Penn Station which probably needs a... read more

3 of 5 starsReviewed October 16, 2015
Brisbane, Australia

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22 Reviews from our TripAdvisor Community

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Date | Rating
  • English first
  • Any
English first
Level Contributor
49 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Used the Acela Lounge whilst waiting for the Express from New York to Boston. The whole experience was very relaxed and comfortable, with great service in the lounge and on the train. The journey followed the coast for quite a long time, so we enjoyed the views from the train en route. Lunch was very good too.

Thank GeoffandSandra
Brisbane, Australia
Level Contributor
303 reviews
152 attraction reviews
common_n_attraction_reviews_1bd8 83 helpful votes
3 of 5 stars Reviewed October 16, 2015

We used the lounge at Penn Station before our train to Washington. Was clean and tidy but nothing very flash. This reflects the whole of Penn Station which probably needs a facelift. Staff were pretty ordinary as well.

Thank zzrbell
Oro Valley, Arizona
Level Contributor
73 reviews
36 attraction reviews
common_n_attraction_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed October 16, 2015

A quiet area in Penn station where one can wait for the train. Serves coffee and juices, comfortable seating and announcements are made overhead when the trains can be boarded as well as the track the train will be on. Must have entry into the lounge (i.e. - first class or business class ticket). Clean washroom available in the lounge.

Thank docbob0707
Plymouth, Massachusetts
Level Contributor
150 reviews
30 attraction reviews
common_n_attraction_reviews_1bd8 479 helpful votes
3 of 5 stars Reviewed April 11, 2015

It's not as nice as the one in Boston but still good to have a coffee and snack while you wait for your train. Bathroom is clean. The staff is pretty harried but friendly if you approach them. A couple of muted TVs show news. Lighting is kept pleasantly low. Several sandwich shops and bars are very close by if... More 

1 Thank Aldo_Nola
New York, NY
Level Contributor
9 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed March 11, 2015

I had to take the Acela to Boston to be there by a certain time. Sat in the Acela lounge for the first time. The seat is pretty much like the regular lounge and only separated from it by a low glass fence. I have no complaints, but certainly wouldn't pay anything extra for it if it didn't come with... More 

Thank bmacwood
1 review
common_n_attraction_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed March 5, 2015

I live in the Metro Boston area and had a position that required several monthly on sight meetings in DC. I had three options, drive, fly, or train. Since I've driven several times in the past the drive option was out. Flying today is a zoo. You go to an airport 2 hours early to get packed onto a plane... More 

2 Thank GWCooper
Pittston, PA
Level Contributor
146 reviews
23 attraction reviews
common_n_attraction_reviews_1bd8 63 helpful votes
3 of 5 stars Reviewed August 15, 2014

Not up to the snuff of airline lounges, but still affords a family an early opportunity to board a train and we found the red caps very attentive and friendly. Services were lacking but it easily served its purpose.

1 Thank JimWPPA
New York, New York
Level Contributor
26 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 35 helpful votes
1 of 5 stars Reviewed August 12, 2014

I don't even know where to start to talk about this place, which could be mistaken for the seventh ring of Hell. The staff is incredibly unfriendly. Their main tasks seem to be stocking the refreshment area with junk food in plastic wrap, barking at customers who are trying to enter the lounge, announcing trains and calling Red Caps. But... More 

3 Thank jnjontheroad
Perth, Australia
Level Contributor
191 reviews
33 attraction reviews
common_n_attraction_reviews_1bd8 123 helpful votes
3 of 5 stars Reviewed April 11, 2014

The Club Acela lounge at Penn station is not as good as airline lounges, and the entire First Class experience underwhelming. We booked a Red Cap, but when called to the desk, were rudely told he was gone. One Red Cap trying to look after everybody just doesn't work. The desk staff are not very friendly and the lounge is... More 

2 Thank WalkersWA
Level Contributor
8 reviews
common_n_attraction_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed April 9, 2014

There weren't a ton of reviews out there on Acela's first class, so I really struggled with whether I should pay the extra or just stick to the quiet car. I should have chosen the latter. The food choices were limited, and the service was sub par. If you are expecting an experience similar to an airline's first class, like... More 

2 Thank Ron C

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Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?