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Acela Lounge

Neighborhood: Manhattan
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Address: Penn Station, New York City, NY
Phone Number: 646-346-6855

TripAdvisor Reviewer Highlights

Read all 19 reviews
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quiet and clean enough

It's not as nice as the one in Boston but still good to have a coffee and snack while you wait for your train. Bathroom is clean. The staff is pretty harried but friendly if you... read more

3 of 5 starsReviewed April 11, 2015
Aldo_Nola
,
Plymouth, Massachusetts
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19 Reviews from our TripAdvisor Community

Date | Rating
  • English first
  • Any
English first
Plymouth, Massachusetts
Top Contributor
148 reviews 148 reviews
30 attraction reviews
483 helpful votes 483 helpful votes
3 of 5 stars Reviewed April 11, 2015

It's not as nice as the one in Boston but still good to have a coffee and snack while you wait for your train. Bathroom is clean. The staff is pretty harried but friendly if you approach them. A couple of muted TVs show news. Lighting is kept pleasantly low. Several sandwich shops and bars are very close by if... More 

Was this review helpful? Yes 1
New York, NY
Senior Reviewer
7 reviews 7 reviews
3 attraction reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 11, 2015

I had to take the Acela to Boston to be there by a certain time. Sat in the Acela lounge for the first time. The seat is pretty much like the regular lounge and only separated from it by a low glass fence. I have no complaints, but certainly wouldn't pay anything extra for it if it didn't come with... More 

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Boston
1 review
4 of 5 stars Reviewed March 5, 2015

I live in the Metro Boston area and had a position that required several monthly on sight meetings in DC. I had three options, drive, fly, or train. Since I've driven several times in the past the drive option was out. Flying today is a zoo. You go to an airport 2 hours early to get packed onto a plane... More 

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Pittston, PA
Top Contributor
145 reviews 145 reviews
23 attraction reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed August 15, 2014

Not up to the snuff of airline lounges, but still affords a family an early opportunity to board a train and we found the red caps very attentive and friendly. Services were lacking but it easily served its purpose.

Was this review helpful? Yes 1
New York, New York
Senior Contributor
22 reviews 22 reviews
3 attraction reviews
32 helpful votes 32 helpful votes
1 of 5 stars Reviewed August 12, 2014

I don't even know where to start to talk about this place, which could be mistaken for the seventh ring of Hell. The staff is incredibly unfriendly. Their main tasks seem to be stocking the refreshment area with junk food in plastic wrap, barking at customers who are trying to enter the lounge, announcing trains and calling Red Caps. But... More 

Was this review helpful? Yes 2
Perth, Australia
Top Contributor
145 reviews 145 reviews
16 attraction reviews
106 helpful votes 106 helpful votes
3 of 5 stars Reviewed April 11, 2014

The Club Acela lounge at Penn station is not as good as airline lounges, and the entire First Class experience underwhelming. We booked a Red Cap, but when called to the desk, were rudely told he was gone. One Red Cap trying to look after everybody just doesn't work. The desk staff are not very friendly and the lounge is... More 

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Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 9, 2014

There weren't a ton of reviews out there on Acela's first class, so I really struggled with whether I should pay the extra or just stick to the quiet car. I should have chosen the latter. The food choices were limited, and the service was sub par. If you are expecting an experience similar to an airline's first class, like... More 

Was this review helpful? Yes 1
Top Contributor
153 reviews 153 reviews
24 attraction reviews
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed April 3, 2014

I do take the Acela all the time from Boston to Penn Station. The train is fine but not cheap and it really beats flying. The lounge in Penn Station is a bit sad. It is dark and the seats are a bit worn. There are free soft drinks and coffee, but do not expect the equivalent of an Airline... More 

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Gold Coast, Australia
Top Contributor
157 reviews 157 reviews
63 attraction reviews
174 helpful votes 174 helpful votes
3 of 5 stars Reviewed January 24, 2014

Since there is nowhere for me to review the Acela Express itself, I will use this space to do so and will end with some comments on the Acela Lounge. I have traveled quite extensively by train in Europe and, to a lesser extent, in other parts of the world. Firstly, in my opinion, the Acela Express, which we took... More 

Was this review helpful? Yes 6
Canberra, Australia
Contributor
20 reviews 20 reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 17, 2013

We travelled on Acela Express twice during our trip (Boston - Washington DC, and Washington DC - New York). The first trip we travelled in First class, and the second trip, Business class (Acela only has two classes). After the first trip, we were impressed by the service and experience. We were served refreshments regularly, assistance with our bags, and... More 

Was this review helpful? Yes 3

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Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?