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Acela Lounge

Address: Penn Station, New York City, NY (Chelsea)
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Ranked #1,108 of 1,619 things to do in New York City
Type: Bars & clubs, Nightlife
Attraction details
Type: Bars & clubs, Nightlife

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16 reviews from our community

Visitor rating
Date | Rating
  • English first
  • Any
English first
Pittston, PA
Top Contributor
141 reviews 141 reviews
23 attraction reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed August 15, 2014

Not up to the snuff of airline lounges, but still affords a family an early opportunity to board a train and we found the red caps very attentive and friendly. Services were lacking but it easily served its purpose.

Was this review helpful? Yes 1
New York, New York
20 reviews 20 reviews
3 attraction reviews
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed August 12, 2014

I don't even know where to start to talk about this place, which could be mistaken for the seventh ring of Hell. The staff is incredibly unfriendly. Their main tasks seem to be stocking the refreshment area with junk food in plastic wrap, barking at customers who are trying to enter the lounge, announcing trains and calling Red Caps. But... More 

Was this review helpful? Yes 1
Perth, Australia
Top Contributor
134 reviews 134 reviews
14 attraction reviews
103 helpful votes 103 helpful votes
3 of 5 stars Reviewed April 11, 2014

The Club Acela lounge at Penn station is not as good as airline lounges, and the entire First Class experience underwhelming. We booked a Red Cap, but when called to the desk, were rudely told he was gone. One Red Cap trying to look after everybody just doesn't work. The desk staff are not very friendly and the lounge is... More 

Was this review helpful? Yes
5 reviews 5 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 9, 2014

There weren't a ton of reviews out there on Acela's first class, so I really struggled with whether I should pay the extra or just stick to the quiet car. I should have chosen the latter. The food choices were limited, and the service was sub par. If you are expecting an experience similar to an airline's first class, like... More 

Was this review helpful? Yes 1
Top Contributor
127 reviews 127 reviews
22 attraction reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed April 3, 2014

I do take the Acela all the time from Boston to Penn Station. The train is fine but not cheap and it really beats flying. The lounge in Penn Station is a bit sad. It is dark and the seats are a bit worn. There are free soft drinks and coffee, but do not expect the equivalent of an Airline... More 

Was this review helpful? Yes
Brisbane, Australia
Top Contributor
139 reviews 139 reviews
55 attraction reviews
153 helpful votes 153 helpful votes
3 of 5 stars Reviewed January 24, 2014

Since there is nowhere for me to review the Acela Express itself, I will use this space to do so and will end with some comments on the Acela Lounge. I have traveled quite extensively by train in Europe and, to a lesser extent, in other parts of the world. Firstly, in my opinion, the Acela Express, which we took... More 

Was this review helpful? Yes 6
Canberra, Australia
20 reviews 20 reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 17, 2013

We travelled on Acela Express twice during our trip (Boston - Washington DC, and Washington DC - New York). The first trip we travelled in First class, and the second trip, Business class (Acela only has two classes). After the first trip, we were impressed by the service and experience. We were served refreshments regularly, assistance with our bags, and... More 

Was this review helpful? Yes 3
Top Contributor
127 reviews 127 reviews
18 attraction reviews
75 helpful votes 75 helpful votes
1 of 5 stars Reviewed October 13, 2013

I forked out a great deal to upgrade my visiting family from Brazil to Acela 1st Class from NYP to WAS. The trip up in business class was fine, but I thought I would give them an even nicer ride home. To start, the Acela Lounge was dingy and needs new fabric on the seats, which are stained and disgusting.... More 

Was this review helpful? Yes 4
New York City, New York
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed June 14, 2013

I've recently begun using the lounge and have to marvel that Amtrak can't pull it together to create a decent environment. I'm not asking for great. Just decent. 1. Turn the damn TV down. The biggest amenity the club can offer amidst the din of Penn Station is quiet. The TV is always blaring, driving most people to the furthest... More 

Was this review helpful? Yes 3
Washington, DC
Senior Contributor
24 reviews 24 reviews
5 attraction reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed March 2, 2013

I am a very regular Acela traveler between DC and NYC, and don't get me wrong, I really like the train as an alternative to flying. It is much more convenient than fighting through airport check in and security lines, and not having to take a cab into the city from the airport. But..., the level of service on the... More 

Was this review helpful? Yes 4

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Questions & Answers

Questions? Get answers from Acela Lounge staff and past visitors.
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Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?