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Ihilani Spa

92-1001 Olani Street, JW Marriott Ihilani Resort and Spa, Kapolei, Oahu, HI 06707
800-626-4446
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Ranked #7 of 14 Activities in Kapolei
Type: Spas, Scenic Drives
Activities: Swimming
Owner description: A wonderful resort spa appointed with Hawaiian art work. Separate relaxation areas for ladies and gentlemen. Complete with Steam Bath, Sauna Bath,... more » Owner description: A wonderful resort spa appointed with Hawaiian art work. Separate relaxation areas for ladies and gentlemen. Complete with Steam Bath, Sauna Bath, Whirlpool and a variety of treatment rooms including a Thalasso therapy utilizing the Hawaiian tradition of healing with the sea. Other featured treatments Lomi Lomi massage, cool ti leaf wrap and facials. Check out the Hoonanea Suite for private events and the 24 hour Fitness Center. « less
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51 reviews from our community

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Date | Rating
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English first
New York, New York
Senior Contributor
49 reviews 49 reviews
16 attraction reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed August 4, 2014

Having visited the wonderful old Ihilani Resort several times before Marriott took over, I was really ready to love this spa. I was greeted warmly by the valet who pointed out the spa's location just across from the hotel's porte cochere. The greeting at the spa's front desk was equally warm. I had only booked the Cool Ti Leaf Wrap... More

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JW_Marriott_Ihilani, Manager at Ihilani Spa, responded to this review

Thank you for your review. We are honored that you have chosen the Ihilani Spa for your restorative journey. We sincerely apologize for your recent experience. Thank you again for your feedback and bringing your concerns to our attention as this is not the service we strive to offer our guests. I have shared your comments with the manager assisting... More

Chicago, Illinois
Senior Contributor
30 reviews 30 reviews
6 attraction reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed December 31, 2013 via mobile

I was shocked today when I attended my spa treatment and was paraded through an open corridor to the parking lot to enter the treatment room. It was very uncomfortable standing in my robe (only) as I was escorted to a public elevator. As we waited for the elevator some people passed by with luggage going to their cars, some... More

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Kapolei, Hawaii
1 review
5 of 5 stars Reviewed September 3, 2013

Absolutely LOVE visiting the Spa at Ihilani!!!! The amenities are luxurious and definitely allow me to just RELAX! I had a great 1 hour therapeutic deep tissue massage with Sharon. She really focused on what I needed rather than follow the "relaxation massage formula". All of the staff and lounge attendants are so pleasant and kind. I think I ended... More

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Kapolei, Hawaii
Senior Contributor
22 reviews 22 reviews
3 attraction reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed June 21, 2013 via mobile

We stayed at this hotel 2 years ago when we first moved to Oahu and loved it, however I never took advantage of the spa until today. My husband purchased a 50 minute therapeutic massage for me for Valentine's Day - which I decided to finally use today. I actually had to call twice in order to make the massage... More

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Captiva Island, Florida
Contributor
17 reviews 17 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 25, 2013

I go to spa's pretty often. This spa was FABULOUS! I had a facial, massage, and a body scrub! All my services were great! Best massage I have ever had! (Had the Hawaiian one). Staff was all very nice! They have their own pool which was very nice because it was quiet!

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USA
Top Contributor
66 reviews 66 reviews
12 attraction reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed April 21, 2013 via mobile

I had the best massage of my life here. The facilities are nice, as expected at a top-notch spa, but the best part of the spa is the wonderful therapists who work magic with their hands. Many spa guests are not staying at the hotel, so don't hesitate to visit if you are staying at another hotel or live on... More

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Anchorage, Alaska
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 1, 2013

So after my disappointing experience last year (when spa was closed for renovations without any communication re. that beforehand, despite my inquiries), I was quite excited to return to KoOlina this spring and visit the "renovated" spa....hmmmm.....on a "tipsy" lark, my husband and I endured a timeshare spiel on the 2nd day of our vacation, where I was rewarded with... More

Was this review helpful? Yes 1
Kailua-Kona, Hawaii
Reviewer
5 reviews 5 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 3, 2013

I treated my mom, sisters and adult daughter to a spa day at Ihilani. We are Hawaii residents and wanted to experience their spa because we had heard good things from friends. We were not disappointed! As soon as we arrived, we were warmly greeted and it was all uphill from there. Each of us had treatments (which were all... More

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Saint Cloud, Minnesota
Senior Reviewer
9 reviews 9 reviews
4 attraction reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 12, 2013

Nice spa, lots of amenities. I would recommend a straightener but otherwise couldn't ask for anything else. Liked the tea and the steam room. Had reflexology and a massage. The hostess was very friendly and did a really nice job showing me around the spa when I checked in.

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McKinney, Texas
Top Contributor
165 reviews 165 reviews
30 attraction reviews
45 helpful votes 45 helpful votes
2 of 5 stars Reviewed January 29, 2013

The spa was far too pricey compared to other Marriott properties and had poor hours. There are much better ways to spend your time on Oahu.

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JW_Marriott_Ihilani, Manager at Ihilani Spa, responded to this review

Thank you for your review. We appreciate you taking the time to share your concerns. We sincerely apologize for your disappointment. Aloha and best wishes. More

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