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Heavenly Spa by Westin

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Address: 2365 Ka'anapali Parkway, Lahaina, Maui, HI 96761
Phone Number: 808-661-2588
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Description:

The award-winning Heavenly Spa by Westin™ at The Westin Maui Resort &...

The award-winning Heavenly Spa by Westin™ at The Westin Maui Resort & Spa is designed to rejuvenate and renew the mind, body and spirit amidst its luxurious oceanfront setting on famed Ka’anapali Beach. The full-service spa is a 15,000-square-foot refreshing oasis with 16 treatment rooms (including couples’ suites) offering massages, body treatments and facials; locker facilities with sauna, steam room and whirlpools; oceanview relaxation lounge with refreshments; beauty salon with hairstyling, manicures, pedicures, make-up and bridal preparation.

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TripAdvisor Reviewer Highlights

Read all 92 reviews
Visitor rating
  • 49
    Excellent
  • 22
    Very good
  • 13
    Average
  • 7
    Poor
  • 1
    Terrible
Fixed my aching muscles

I was in so much pain after way overdoing the hiking/climbing in Hana and had a fabulous sports massage. The masseuse was wonderful and worked out all the knots in my muscles... read more

4 of 5 starsReviewed August 3, 2015
Mjk21love2travel
,
Elizabethtown, Pennsylvania
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92 Reviews from our TripAdvisor Community

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Bend, Oregon
Level Contributor
8 reviews
5 of 5 stars Reviewed 1 week ago

This is a full service Spa, wonderful massages, beauty treatments, steam room, relaxation room, with tea and fruit. Also an outside massage is available by the beach in a cabana. The facilities were clean and well equipped with amenities to use. It was great for a splurge and to feel special. Lots of Hawaiian culture throughout experience

Helpful?
Thank Pam W
Maui, Hawaii
Level Contributor
5 reviews
3 attraction reviews
2 of 5 stars Reviewed 3 weeks ago via mobile

Staff and service was great. Ladies locker room disgusting . Had been a loyal customer , but they lost me this year .Sean the spa director argued , defended and straight out lied to my face, saying the place was regularly cleaned . Got extremely defensive when I.showed him the pictures top prove otherwise .I recommended to him that he... More 

Helpful?
Thank SuzAnn H
Marina del Rey, California
Level Contributor
58 reviews
17 attraction reviews
common_n_attraction_reviews_1bd8 86 helpful votes
3 of 5 stars Reviewed October 23, 2015

First of all, I'm from Los Angeles, CA and I visit Las Vegas, NV quite often for their spas at the large resorts as well. Thus, I'd like to think I'm a spa snob. Most of us larger city folks (San Fran, Chicago, Boston, NYC, etc) usually know how to rate spas. The services offered at this spa are overpriced... More 

Helpful?
3 Thank Jennifer S
West Des Moines, Iowa
Level Contributor
62 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed October 20, 2015

I went to The Spa to have a pedicure because that was the cheapest service that they offer, which was $80 (to give you some idea). The staff are friendly, and the entire spa was so-so. They advertise that you can hang out there all day on your day of service. But other than shower and hang out in soft... More 

Helpful?
1 Thank denlie
Paducah, KY
Level Contributor
25 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed September 8, 2015 via mobile

My husband and I both booked sports massages.They were good, but not the best.the therapist asked about trouble spots and I told him but he didn't pay any special attention to it.He did give a great neck and neck massage. The atmosphere wasn't spectacle but I had been to the Hyatt for my nails and it's harder beat their open... More 

Helpful?
2 Thank lilladylauren
Elizabethtown, Pennsylvania
Level Contributor
59 reviews
17 attraction reviews
common_n_attraction_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed August 3, 2015

I was in so much pain after way overdoing the hiking/climbing in Hana and had a fabulous sports massage. The masseuse was wonderful and worked out all the knots in my muscles. Make sure you go early and enjoy the sauna, steam room and whirlpool.

Helpful?
Thank Mjk21love2travel
San Diego, CA
Level Contributor
20 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed July 7, 2015

We've had massages at a variety of Kaanapali reports - the Sheraton Black Rock, the Hyatt, the Kaanapali Alii and now the Westin Heavenly Spa. We had an 80 minute couples massage, in the afternoon at the Westin and here's how it stacks up to the others: Location: the massage cabana sits right above the Kaanapali walkway. It was a... More 

Helpful?
2 Thank a4girl
Level Contributor
8 reviews
common_n_attraction_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed June 5, 2015 via mobile

I just got my massage yesterday for my birthday at the cabana and I had a male therapist name Tony (for the record, first off I am a massage therapist since 2009 in TX and so with that being said after reading this keep an open mind on getting massages from male therapists as well as female because they're amazing... More 

Helpful?
Thank Rachel S
WestinMauiAmbassador, Manager at Heavenly Spa by Westin, responded to this review

Thank you Rachel for your thoughtful comments on the recent spa experience. We appreciate your expert opinion and are happy you enjoyed your cabana massage. Tony is certainly one of the best! Mahalo for choosing the Heavenly Spa to be a part of your birthday celebration. We look forward to your return. Warmest Aloha. More 

Level Contributor
5 reviews
2 of 5 stars Reviewed April 10, 2015 via mobile

I made an appointment for a shellac mani, and should have read the spa menu more thoroughly. Between the gel service, $32 nail art, and a 'manicure', my bill was $174. PLUS tip. This is the same service i could have received in Montana for $60 - max. Yes the nails are beautiful, but it was outrageous

Helpful?
Thank Hbolte4
WestinMauiAmbassador, Manager at Heavenly Spa by Westin, responded to this review

Aloha and thank you for sharing your valuable feedback. We apologize for not meeting your expectations and providing a clearer understanding of the costs associated with each service. Please be assured that necessary measures have been taken for better communication with guests. We look forward to your return and delighting you with our improvements. Stay well. - Spa Manager, Heavenly... More 

Mequon, Wisconsin
Level Contributor
18 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed April 9, 2015

After 10 hours in a plane to get to Maui, I knew I'd need a massage to unhinge my back. I booked a 60 minute regular massage my first morning at the resort. Jeff was my masseuse and he was very competent and quiet - which I liked. Nothing worse than someone who wants to ask a bunch of questions... More 

Helpful?
Thank Lesley L
WestinMauiAmbassador, Manager at Heavenly Spa by Westin, responded to this review

Thank you for taking the time to write a review! We are pleased that you enjoyed both the massage and mani/pedi experiences. Heather and Jeff are certainly some of the best! We await your return for more spa pampering on your next Maui visit. Warmest aloha from all of us. -Spa Manager, Heavenly Spa by Westin™ More 

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