First, any positive review in my opinion was planted by them. Our experience was as follows and I beleive it little would change for someone else. 1) the "contintental breakfast" is a plastic wrapped ABC store piece of proccessed cake. Small tin coffee with powdered hydrogentated whitener. PERIOD. 2) Request for even bottled water met with great deal reluctance. 3)... more

My husband and I travel frequently and this is the most unprofessional tour company I've ever dealt with. I booked the Sunrise Bike Tour 2 weeks in advance and received a generic confirmation via e-mail. This should have been my first warning signal. After arriving at my hotel in Maui, I checked my voicemail and e-mail and heard nothing about... more

What a waste of a great morning! We arranged a Haleakala sunrise tour with Maui mountain cruisers, gave them our cell phone nos and condo information, and promptly waited outside from 2:45 AM. We kept on waiting until 3:45 just to be horribly disappointed. No pickup ever arrived. No call to let us know about any cancellation. Very disappointing. From... more

My family took the mid-day downhill tour. We reached the summit about 9:30 AM and it was very cold, especially when wearing shorts and t-shirts. The downhill ride also started out cold, but was plenty warm by the time it finished. The two guides on our ride were nice and entertaining. However, we felt uncomfortable during their lecture on tipping... more

I am not a morning person. I am even less of a "let's get up at 2 am and ride down a mountain at dawn" kind of guy. Still, my spouse has talked about doing this for 11 years. I am slightly disabled and had been able to put this off. But, I am much healthier now - and decided... more

Despite calling to confirm my reservation several days before the trip my name was not on the list for the bus driver to pick me up. He wouldn't give me the time of day despite the fact that I had a paper print out of my reservation. He left my boyfriend and I standing in the lobby at 3:30AM wondering... more

For starters, they were late to pick us up because they went to the wrong hotel (and then made it out to the others on the tour that we told them incorrectly. Next, they waited in their van until every other group left and then tried to talk everyone in going down to the 6500 foot level. No one wanted... more

Before we went to Maui we read mixed reviews of biking down the Haleakala volcano after watching the sunrise. Some people liked it and others did not, so we decided to give it a try. In summary I would not recommend it. While there are several companies that provide this service, I don't think any of them could provide a... more