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Bike Works Beach and Sports

69-201 Waikoloa Beach Drive, Waikoloa, Island of Hawaii, HI 96738
808-886-5000
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Ranked #8 of 22 activities in Waikoloa
Type: Specialty Shops
Owner description: Rental Bikes for Racers, Commuters, and Fitness. Bicycle services by pros to keep you tuned. Parts and gear for speed, function and style. Apparel for... more » Owner description: Rental Bikes for Racers, Commuters, and Fitness. Bicycle services by pros to keep you tuned. Parts and gear for speed, function and style. Apparel for performance and fun. « less
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19 reviews from our community

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Date | Rating
  • English first
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English first
Lake Oswego, Oregon
1 review
5 of 5 stars Reviewed April 25, 2014

My 2nd year visiting Waikoloa, booked on line, sent fitting specs, and followed up with a phone call. --- bike up and ready to go upon my arrival. No hassle in fitting pedals, and bike set-up. The tech guys are exceptionally client-friendly and the advice on rides, routes, recommendations are from the heart-- the staff guys and gals are all... More

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Fairfax, Virginia
1 review
5 of 5 stars Reviewed April 23, 2014

OK, you're wondering about that title! I've rented here three times, alone and with friends. So happy with the service and the maintenance that I lurked until they were selling off some rentals and picked up a Specialized Allez that I had rented. They took great care of me and packed it well in the midst of supporting Ironman competitors... More

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Summerland, Canada
Senior Contributor
24 reviews 24 reviews
7 attraction reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed April 17, 2014

(Waikoloa Village location) -- Our first impression here wasn't good unfortunately. We rented road bikes (which were very nice) and dealt with the manager directly initially. His customer service skills needed work - we definitely did not feel like valued customers after the rental sign in process. The main message we received from him was "These are nice bikes -... More

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Houston
Contributor
17 reviews 17 reviews
3 attraction reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed April 14, 2014

(Kona Location) I was not pleased with the customer service attitude on my first visit to the Kona store, to pick up a rental I had reserved. However, they redeemed themselves with much friendlier service on my return visit for supplies, so I will chalk it up to a bad day and maybe I had the wrong first impression. That... More

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Boise, Idaho
Senior Contributor
33 reviews 33 reviews
5 attraction reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed April 9, 2014

Bike Works at Waikoloa Village is an excellent bike shop. This was the second time we rented bikes from this location. It is located in the Queens Marketplace in Waikoloa Village. We rented three bikes for a week. Brrought our own bike shoes and pedals. It took Bike Works very little time in getting this done. The hours of the... More

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San Francisco, California
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 23, 2014

Great location for pickup from Kohala (north of Kona airport) pickup, and for riding the Ironman course. Service was fast and friendly, and they have high quality road and Tri bikes.

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Utah
Senior Contributor
29 reviews 29 reviews
11 attraction reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 25, 2014

I was able to reserve a bike three months in advance from their website. The staff, on our arrival, was very friendly and quickly attached the pedals I brought with me. It was a no pressure, no worries shop. The bike was as advertised and was in "new bike" shape. They have a pump right outside their backdoor to top... More

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Calgary, Alberta, Canada
Contributor
17 reviews 17 reviews
5 attraction reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed January 5, 2014

If you like to cycle check out Bike Works. Great service and selection plus helpful advice from some good people who love cycling. The highways and other roads around Waikoloa are really bike friendly and in good shape, add an excellent bike from Bike Works and you'll have a great time.

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Allen, Texas
Senior Contributor
37 reviews 37 reviews
4 attraction reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 15, 2013

This was our first trip to the Big Island so we did not have set plans or really know what we were going to do. I did know I wanted to ride at some point but had to fit it in my schedule as it unfolded. Finding Bike Works was my answer. I was able to pack light and rent... More

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Westminster, Colorado
Reviewer
5 reviews 5 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 19, 2013

Familiar with their Kona shop, we stopped by here to browse one evening and were blown away by their friendly expert advice. Loved their custom bike kit designed especially by the staff to represent their Waikoloa store! Without hesitation, they offered to send the kit shorts to us on the mainland when they get my husband's size in. Nice service,... More

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